Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:03 PM, 6th February 2024, About 10 months ago
A breach of conditions in reality will only really come about if prompted by other things first. If the the council see the chance of bigger £££'s on the horizon then yes they might look to take it further.
If someone is behaving anti socially 'outside the property' as in the OP example then first they have to investigate and determine WHO this is never mind where they actually live. How are they going to do that? Then what?
First focus should be LL's with no licence. Easy breach and big fine. No brainer and can be done from any council twonk working from home still with access to google maps and the council tax list/title deeds of the property.
Next comes LL's who have paid but where a complaint comes form a tenant and they need to be seen to investigate (good for SL stats to show that SL is 'working'). Expect them to go to town on every visit they make in this was - again need to qualify their existence and that SL is 'necessary'.)
Then LL's where an inspection may be requested (not from a complaint). First though they have to get permission from tenant to let them in!
Then a requested inspection within the 5 years - again if tenant lets them in.
Any action by a tenant outside the property is going to be very difficult if not impossible to show who the LL could eve be 'responsible' for this - licence or no licence.
REMEMBER THE PROPERTY IS subject to being LICENCED NOT THE LANDLORD!
Dylan Morris
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:25 PM, 6th February 2024, About 10 months ago
Surely if a tenant is acting anti socially outside of the property then this is a matter for the Police ?
Paul Essex
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:12 PM, 6th February 2024, About 10 months ago
Reply to the comment left by Dylan Morris at 06/02/2024 - 15:25
How about inside your property post Section 21 - I see no information at all on details just wooly unworkable platitudes.
Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:22 PM, 6th February 2024, About 10 months ago
“This may seem unbelievable and there are cases currently being defended where tenants have confessed to damaging the property and not permitting access, yet the landlord and agent are being enforced against under licence conditions.
Can the OP give more detail on what property damage and what the issue is with lack of access exactly in relation to what the actual licence condition says itself so we can all see what you mean?
If the tenant has damaged the property did not allow access to the property then that's a breach of contract (civil matter) between LL & T.
Strange how it might seem, there is no statutory obligation for the LL to even evict T if there is a breach of contract. No licence overrides this.
If T is misbehaving outside the property its a Police issue nothing to do with the LL whatsoever. So how does licencing come into this?
need clarity as this article makes no sense otherwise
Paul
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:38 PM, 6th February 2024, About 10 months ago
Hi all. Can we draw up some sort of template to challenge the council on the ASB issue between us? I have today received my demand for the second payment for my licence. I am not paying it until I am sure that I do not leave myself wide open to multiple fines from possibly multiple agencies. No doubt the RRB and the proposed property portal will also have their own conditions and fines . I have absolutely no legal powers to stop my tenants antics only eviction. But that's looking more difficult by the day.
It seems that accepting the licence in standard for transfers all responsiblity of ASB from the police and councils (Who DO have the powers and laws) to the landlord.
Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:12 PM, 6th February 2024, About 10 months ago
Reply to the comment left by Paul at 06/02/2024 - 16:38
and therein is the issue. The LL has no powers - and no SL claim otherwise.
Most TA's already have clauses regarding the behaviour of the tenants etc and yes the only recourse for the LL is seeking possession via S8 but the grounds as they stand now are specific and require evidence for ASBO AND are also discretionary.
There is nothing in a SL that insists you must seek possession for any claim of ASBO (inside or outside the property)
The trick I think is to write back to the council and ask exactly what action they expect you to take to fulfil every condition they have written into the licence. Until they give firm clarity on what they want you do to, then it is impossible for them to accuse you of a breach of anything.
If they are going to set the rules then they need to be clear with them and what is expected. How on earth are you able to fully comply with anything otherwise?
Int he case of a SL
Dylan Morris
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:33 PM, 6th February 2024, About 10 months ago
If the Council are looking to fine the landlord for tenant’s anti social behaviour then they must have some evidence. Presumably such an amount of evidence that the landlord could use for a Section 8 ? If it’s sufficient to impose a fine then it must surely be sufficient to evict the tenant. Ask the Council for all their evidence. And then use it at Court. If the Court say it’s not enough to grant a possession order then logic would suggest the Council can’t use it to fine the landlord.
Paul Essex
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:58 PM, 7th February 2024, About 10 months ago
This is a typical of what the council expects of landlords https://www.nottinghamcity.gov.uk/media/dpwjgkvl/antisocial-behaviour-guide-for-landlords-v9-june-2023-1.pdf
Jessie Jones
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:58 AM, 10th February 2024, About 10 months ago
Reply to the comment left by Dylan Morris at 06/02/2024 - 17:33
Unfortunately Councils cannot share their copies of any witness statements they have with the landlord. In fact, they can't even share the identities of people who have complained about your tenants, but they expect the landlord to conduct their own investigation and take 'appropriate' action against their tenants. They will probably tell you no more than the fact that there is antisocial behaviour at the address, and demand that you remedy the problem without giving you any assistance or clues whatsoever.
Such a system is completely unrealistic and unworkable. If a tenant has people coming and going at all times of the day (you suspect that they are drug dealing but have no proof), or are screaming and shouting at 3am, but the neighbours complain to the council but won't get involved, then the landlord is pretty much stuck unless we have recourse to Section 21.
It's the same when your tenant has 4 dogs or 7 cats that they don't walk, but let them into the neighbours garden or the street to foul. What Court is going to evict a tenant who simply tells the judge that it isn't their dogs poop? Tenants who don't put their bins out, or take them back in after the lorry has been. Nottingham City Council Selective Licence team think that this is the responsibility of the landlord. We don't have the right to enter the tenants back garden every week to check that rubbish is being disposed of, but the Council will fine us if such a build up occurs. At the moment we can avoid penalties by showing due reverence to the idiots that run the scheme, doff your cap, apologise profusely and promise to check weekly, hoping that the tenant doesn't complain for having their 'peaceful enjoyment' breached. Once Section 21 disappears, some unfortunate landlords will really fall by the wayside until the problem is acknowledged in about 20 years time and the law is changed again !