Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Used only to collect performance data, with any identifiable data obfuscated |
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- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Google |
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First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Gilly
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Sign Up15:45 PM, 26th May 2014, About 11 years ago
Hi Paul,
In most places where this has been brought in it has caused huge angst amongst landlords and the arguments remain the same. It is costly (although councils are not supposed to profit from the schemes) - there are various examples of places where it has not worked (Scotland) and in several cases it has not been re-newed after the initial period.
It appears to have little effect on bad landlords (hardly any prosections have taken place and onlya few have been brought into the fold) whereas all of us poor old landlords who try to keep up with the regulations and do the right thing, merely pay out more and more in un-necessary expenses (stealth taxes) for no return.
Selective licensing takes no account of low-risk properties or how houses can vary (regs are virtually the same for three people in a two bedroomed house as for 21 people in an HMO to use two extreme examples). In Wales they have tried to regulate between the 22 councils but this has simply meant that the rules are all even more stringent and unbending than before!
I submitted a similar question a month or so ago and although there was some support (and I thank everyone for responding) naturally it is not particularly important until it affects you. Well the bad news is that councils up and down the country are getting away with it, see other councils raising revenue and follow suit. They want every property that is let to be registered and accountable, both for tax purposes and for Council tax purposes (and elf n safety of course). It is all about control and feels very big brotherish to me.
In my view the standard of tenanted properties has risen beyond all expectations over the last ten years and the law weighs down heavily in favour of tenants. I have had people walk out because there is no dishwasher and we paint throughout and upgrade regularly to keep up with the competition from new builds. Instead of a handshake and exchange of keys and money, I now spend hours preparing agreements and Inventories and Deposit protection - none of which help me particularly if a bad tenant refuses to pay, does a runner or has a pet or smokes.
Good luck and you will be lucky if it costs you no more than the license fee. They nearly always pick on something to "improve" such as doors, extractor fans, no wallpaper in the hall, thumbturn locks etc - however nice and relatively safe the property may be. Sorry I'm starting to sound like the grumpy old woman that this is making me.....
Devon Landlord
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Sign Up10:00 AM, 27th May 2014, About 11 years ago
I can only support what Gilly says. Fight against these impositions as they are merely stealth taxes on GOOD Landlords. I asked on Council to justify their the cost of an HMO licence and I have never seen such a load of old rubbish as reasons for their exorbitant charges. They even charge the same as a renewal cost. It is unacceptable and needs to be challenged by every landlord who gets a bill they feel is over the top. I am not a militant person by nature but I hate being ripped off and have unfair things done to me. The silent majority needs to stand up against this as it achieves nothing but an extra cost which will be imposed upon tenants eventually. Again it is a hidden way of taxing the poorest people in our communities via the landlords who then get the bad name.
So, Paul, go to the meeting and protest loudly and get all the rest of the landlords who are there to do the same. make their lives hell over this issue and get your Council representatives on board to support you and if they don't fight them at the next election!
Michael Barnes
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Sign Up11:19 AM, 27th May 2014, About 11 years ago
I suggest that you
1. Go to all the meetings you can.
2. Prepare and ask lots of
awkwardpertinent questions.3. Find as many fellow landlords as you can to do likewise.
4. Don't let them end the meeting until they have addressed all your questions (or if they do, then contact local newspapers with your story)
5. Contact local newspapers to find out which journalists will be attending the meetings and ask to talk to those journalists.
The sort of questions I would ask are:
1. How will the scheme provide benefits to the community?
2.What adverse effects will the scheme have on areas that are not covered by the scheme, both within the council area and outside it. [sub-text: are they trying to get an undesirable element of tenants out of their area?]
3. How will the scheme improve their ability to detect and tackle poor landlords?
4. How much will the scheme cost each landlord?
5. How many landlords operate in the area?
5.1 How do they know?
5.2 If they know this, then why do they need to introduce licensing, when they could use existing legislation to pursue poor landlords?
5.3 If they do not know this, then how do they know that their charges are not excessive?
6. How many let properties are there in the area?
6.1 How do they know?
6.2 If they do not know, then how do they know that their charges are not excessive?
6.3 If they know this, then why do they need to introduce licensing, when they could use existing legislation to pursue poor landlords?
7. If their charges are more than that required to administer the scheme, then how will they make refunds?
8. If their charges are not enough to administer the scheme, then what action will they take?
9. Will licensing be by property or by landlord?
10. Will charges be by property or by landlord?
11. How much do they expect rents to increase to cover the costs of the scheme?
11.1 If zero, then
11.1.1 why do they expect your business not to pass its costs on to its customers?
11.1.2 Do they propose any powers to prevent costs being passed on to tenants?
11.2 if not zero, then
11.2.1 How did they calculate this?
11.2.2 Do they believe that such an increase is acceptable to tenants?
11.2.3 What do they plan to do to ensure that poor landlords who do not register do not benefit from the general rise in rents in the area?
12. What actions will they take to detect landlords/properties operating without a license?
12.1 If none, then what is the point of the scheme?
12.2 If actions proposed, then
12.2.1 Why are they not taking those actions already?
12.2.2 How will those actions differ from actions they could take under existing legislation?
13. Have they considered alternative schemes, such as encouraging tenants to notify them of property they are renting or intending to rent. [Such a scheme may identify more poor landlords than a scheme that poor landlords can choose to ignore, and may be cheaper to administer].
I could go on, but I am getting hungry.
I'm sure that you can think of many more pertinent questions to ask.
One final point:
I'm not in favour of selective licensing, but if it goes ahead, then I believe that all let properties should be required to have a small 'notice' by the front door identifying that the property is let. Tenants and neighbours could then report unlicensed properties to the authority to allow them to take action.
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Sign Up21:00 PM, 29th May 2014, About 11 years ago
Reply to the comment left by "MdeB " at "27/05/2014 - 11:19":
Hello Gilly, Devon Landlord and MdeB,
Thank you all for your responses and suggestions - greatly appreciated. I must apologise for not responding earlier, but I just got back from Liverpool ( where else?!) and do not have internet/email access while away.
You may note that not a single Liverpool landlord has posted a comment and that is part of the problem - getting the information out there. A few of us will be at the meetings next week and will certainly raise some of the key points you have all made.
The Liverpool Echo recently printed an article describing landlords as ' ... castle-owning barons,.' hmmm - looking out of my north turret I cannot see us getting much support from them! They are, of course happy to take the advertising revenue.
The link to the 'landlord article is http://www.liverpoolecho.co.uk/news/liverpool-news/billions-going-fat-cat-wallets-6737809
Many thanks again for your input - I will write again after the meetings.
Paul
Michael Barnes
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Sign Up10:17 AM, 30th May 2014, About 11 years ago
Reply to the comment left by "Paul A Brady" at "29/05/2014 - 21:00":
That is why you need to talk tyo the journalists and explain your side of the picture, all of the down sides of being a landlord, particularly how difficult it is to get rid of bad tenants, whilst acknowledging that there are bad landlords out there that need to be tackled.
What you realy need to do with journalists is get them looking into what is being proposed and whether it is cost-effective given that tenants will ultimately pay for it. They can then be left to run with it.
John Daley
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Sign Up15:40 PM, 30th May 2014, About 11 years ago
Hi Paul,
Having read Liverpool's licensing proposal, which I would suggest everyone does before spouting off, the case here is rather different to the usual licensing case.
Their problem is low demand, with more than 5% of properties vacant in the city, a lot for a long time. This is causing problems in particular areas, but is also general in the city.
Demand is reducing and numbers of traditional renters are on the slide, students for example. So areas of high voids are blighting the city. I assume that rents are reducing and PRS landlords are doing less in the way of maintenance and management as a result.
So the licensing proposal is really about making landlords meet a minimum standard by enforcing license conditions and getting some of the voids onto the market for sale. However painful the market will go down before it goes up.
I don't know how many times Hemming v Westminster will have to be mentioned before everyone gets that the Council can't use licensing fees for anything other than licensing. Councils are not perfect but they don't tend to break the law and not in a way that would be so easy to expose.
I accept that landlords don't like it but this was one of the key reasons why the law was enacted in the first place. £500 for five years is less than £2 a week.
On balance I think this may well have the effect they are looking for.
Devon Landlord
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Sign Up9:28 AM, 31st May 2014, About 11 years ago
This is a response to the latter point made by John Daley above, regarding the cost of HMO Licensing which I mentioned in my previous response. Though I agree with the principle of licensing for HMOs I do not for the average 'family let'. I was making the point regarding the charges which is the issue here and the actual cost of completing the assessment and the awarding of the licence. I fail to see how it can cost in excess of £800.00 (or even more in some parts of the country) to conduct the process and I also fail even more to see why the re-licensing charge is identical. I saw one case recently where the landlord, who had asked for a breakdown of the costs, had a bill that itemised the work of the senior manager at over £250.00 and clerical support at £45.00 an hour. I doubt that the 'senior manager' had ever seen the forms and details let alone spent £250.00 of their time working on it.
The cost on a daily basis is not more that £3.00 but why pay this amount when the real costs are appreciably less? And who pays in the long run? The tenant. This drives up costs as the landlord will see it as a legitimate expense and pass it on. As many tenants are on benefits it means that the TAX PAYER picks up the bill in the end. This stupid cycle of charging what they think they can get away with rather than the real cost of the process is unacceptable and it needs to be stopped! My comments regarding HMOs will, no doubt, be echoed in the costs for residential licenses and we need to make a stand against them now, before they are rolled out affecting every landlord across the country.
Devon Landlord
Tony McVey
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Sign Up20:35 PM, 1st June 2014, About 11 years ago
Paul,
Liverpool landlords have been talking to the city
council about selective licensing for 18 months.
The North West Property Owners Association has held 3 public meetings about it. There have
been letters (from me) in the Liverpool Echo etc
etc. If you need more information please
contact me at the Association.
Simon Topple
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Sign Up11:04 AM, 2nd June 2014, About 11 years ago
Reply to the comment left by "Tony McVey" at "01/06/2014 - 20:35":
There has already been a lot of discussion on other forums - I have discussed this on Propertytribes, and there is very active discussion on the many facebook groups (UK BMV forum, HMO network etc). I think many landlords are aware of it, but unfortunately many simply do not have a clue. We've done our best to inform our landlords about it, via newsletters and updates (as well as on our company facebook page).
If you are a liverpool landlord (like me!) you need to feed into the consulation process.
http://liverpool.gov.uk/council/consultation/consultation-on-a-citywide-selective-licensing-scheme/
Consultation closes on the 16th June 2014. The council is also holding consultation workshops - one today, and one this Wednesday at 1.30. More details on the link above.
I personally think the council has already made their mind up (which legally should rule out using a consulatation process) but landlords cannot sit back and do nothing. At the end of it, the council will be spending £25 million of good landlords money to create a list of good landlords.
Tim Wragby
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Sign Up16:14 PM, 4th June 2014, About 11 years ago
Blog from Nick Stott - as the consultation Forum meeting happened today 4 Jun 14
makes for compelling reading
http://www.homesureproperty.co.uk/landlord-licensing-in-liverpool-consultation-forum-4th-june-2014