Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up10:34 AM, 16th August 2019, About 5 years ago
Reply to the comment left by Harry Albert Lettings & Estates at 16/08/2019 - 10:15
Well done Andrew, good to see other Landlords doing their bit.
Jessie Jones
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Sign Up14:31 PM, 16th August 2019, About 5 years ago
I think that the greater concern here is of the dishonesty by the council running the scheme. It was set up under the pretence that it was going to improve housing in the private sector.
They have a twitter account where they could proudly announce all their success stories.
But the most they have to brag about is the fact that they are sponsoring a music parade event. Why are they even considering such expenditure? I applied for my licence on day 1 of the scheme, over a year ago, and still haven't received my licence, despite having paid the first part of the fee. I am not chasing them up as I am not in a rush to pay the second part of the fee, but if they haven't even got time to process the applications, why on earth are they going to festivals to promote a scheme that they can't run?
Mick Roberts
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Sign Up14:44 PM, 16th August 2019, About 5 years ago
Reply to the comment left by Jessie Jones at 16/08/2019 - 14:31
It's only made good houses worse.
Yes a lot of people are chasing up why they han't heard anything & then chasing after they've paid the £120. I keep telling 'em What's the point, if they take 5 years, so be it.
Licensing expects us to reply to everything within 14 days, yet Licensing don't even reply for months, if at all to queries. I've had some tenants write in around 2 months ago saying 'Why have we got to be inspected?' No reply.
I've asked for their Mental Health policy safeguarding for Landlords around a month ago, no reply.
Mark Alexander - Founder of Property118
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Sign Up15:00 PM, 16th August 2019, About 5 years ago
Has anybody put in an FOI request to ask how many inspections they have done and how many prosecutions (other than for failing to license) they have completed or have in pipeline?
If the numbers are very low, that information could be very useful to demonstrate there was never a problem for licensing to solve in the first place, and that the whole exercise was merely a stealth tax scam to take money off landlords for purposes other than which licensing was intended.
Mick Roberts
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Sign Up16:03 PM, 16th August 2019, About 5 years ago
Reply to the comment left by Mark Alexander at 16/08/2019 - 15:00
Inspections I know of nothing at the moment.
The word is, due to data protection, they can't even go their sister department in THE SAME BUILDING & ask which tenants are receiving HB & that must be a rented house, we then check if it's Licensed. Cause of that, the word is, cause so many houses in Nottingham SHOULD BE licensed, approx. 33,000 according to their figures, & only just over 15,000 Landlords have come forward, again the word is ha ha, that the Licensing Officers are going round knocking on houses doors that HAVEN'T got a license & that's how they trying to find out who isn't Licensed.
Meanwhile me & me tenants are thousands of pounds lighter-Yes, they've all had rent increase to pay for it-And we have nothing I repeat Zero in return for our extra funds we've paid out.
An officer (good man actually) couldn't get it, when we were telling him he cannot inspect a house if the tenant doesn't want him in-After all, it is the Council that HAS gave the tenant the rent increase to pay for Licensing when he already had new boiler, new kitchen, been there 10+ years etc., so he detests Licensing as he din't have a problem-The Licensing Officer kept saying they have power under such & such, but our valid argument is There has been no crime committed or reported here. You can't just force yourself in a house where there is no problem & no crime committed by Landlord or tenant & the tenant says I DON'T WANT YOU IN!
They have quiet right to enjoyment, Human Rights article 8 I believe. Ooh I knew being good to me tenants for 22 years was finally gonna' help me ha ha.
Some notes here if other Licensing Landlord victims would like to use them:
This is potentially breaching a tenant's right to quiet enjoyment. the covenant for quiet enjoyment.
Under Human Rights Article 8:
It is a right to enjoy your existing home peacefully. Public authorities should not enter your home without very good reason, and they should not enter without your permission. This applies whether or not you own your home.
A landlord to go in whenever he likes will be void under the Unfair Terms in Consumer Contracts Regulations 1999 – as it will be taking away a right which a tenant normally enjoys.
Anthony Endsor
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Sign Up18:10 PM, 16th August 2019, About 5 years ago
This is absolutely despicable. I seriously cannot believe I have just read this. The whole basis of licensing is to improve housing for tenants. Landlords are paying, in some cases quite a high cost for a license which is not meant to benefit the landlord in any way shape or form, but is supposed to be firstly a way of holding landlords accountable in some way to keep their houses in good order, with all the rules and regulations that are contained within the licences, and also for the money to be used for extra housing. In a time of the most serious housing shortage nationwide, for a Council to behave in this manner, frittering money away which landlords have paid to them to improve housing, by doing this is just beyond words. This is absolute theft of landlords' money, gained by deception.
Many Nottingham Landlords have been opposed to licensing in any case with good reason, as the necessity of the scheme has never been proven, indeed it hasn't been proven ANYWHERE it has been introduced, and now we see what they have been up to all along. Can we now expect to find out other Councils are doing the same? I wouldn't be at all surprised. This could become a massive nationwide issue. The police need to be involved in this as this is a theft of people's money and the person(s) responsible should be arrested and jailed. Sorry, but this is seriously an absolutely disgusting crime and I hope the people responsible will get their comeuppance.
Luke P
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Sign Up21:42 PM, 12th September 2019, About 5 years ago
So Nottingham City Council’s response is in…
“Nottingham City Council has not sponsored the Nottingham Carnival this year. As in previous years, the council provided a range of support including event management services.
The Selective Licensing team did not sponsor the event. They paid £500 for an advert to raise awareness of the scheme at the event.”
I think that’s what’s called being cute with language. Paying for an advert at an event whose revenue, of which adverts are a part (possibly the sole and/or largest part), funds the very existence & continuation of the event is the exacting definition of sponsorship, is it not???
Jessie Jones
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Sign Up22:03 PM, 12th September 2019, About 5 years ago
Well done Luke for challenging them.
At least they might now be aware that people are prepared to question what they are doing with tenants / landlords money. They are indeed trying to be clever with words. There is little difference between sponsoring an event or paying for an advert at said event. A carnival which is focused predominantly on one side of our community, has no more in common with the private rental sector than the rest of the community. The conclusion I have come to is that the carnival organisers were struggling for funds so simply tapped into whatever slush funds they could find within the council.
Jessie Jones
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Sign Up22:32 PM, 12th September 2019, About 5 years ago
Thought I'd see what else they've been spending out money on, so sent this today:
Freedom of Information request - Adverts paid for by Selective Licensing
Dear Nottingham City Council,
In your reply to Andrew Smith regarding the funding of the Nottingham Carnival, you identified that the Selective Licensing dept had paid £500 for an advert 'to raise awareness' at this event.
Would you please provide a list of any other payments made in excess of £100 by the Selective Licensing dept in respect of 'adverts' or 'raising awareness' in the period 01/08/2018 to 31/07/2019. Please identify the events or publications where such adverts appeared.
Luke P
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Sign Up23:21 PM, 12th September 2019, About 5 years ago
Reply to the comment left by Jessie Jones at 12/09/2019 - 22:03Credit’s all Andrew Hill’s of Harry Albert Lettings.