Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:12 AM, 24th November 2016, About 8 years ago
Hi Stephen,
I would be personally reluctant to give you any advice on this one as I have no idea what the implications of a tenant being sectioned are and then you have the council involved who could makes things even more complicated.
I would recommend you seek professional assistance. Please see our tenant eviction page under our Legal Advice tab >> https://www.property118.com/tenant-eviction-2/
TheMaluka
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:10 PM, 24th November 2016, About 8 years ago
First serve a section 21, then report the criminal damage to the police and get a crime report number (you may only be given an incident number) and try to get the police to take action (https://www.property118.com/judge-to-look-into-why-tenants-are-not-prosecuted-for-criminal-damage/91363/). Then serve a section 8.
Meanwhile try to engage the local environmental health officer, at the least this will ensure that you know where you stand.
david porter
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:13 PM, 24th November 2016, About 8 years ago
Now
If you are considering letting him back then perhaps you need a psyciatrist?
Paul Shears
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:22 PM, 24th November 2016, About 8 years ago
You can pass all the laws, send people on training courses, talk to them, present them with processes to follow, but you will never be able to cure "dumb & irresponsible".
My certainly illegal view here is to show some leadership and get others to do as much work as possible.
I am referring to the agents of the state, starting with the council.
Don't assume that a person will not move back in because there is no water supply.
There is no water supply on the streets and your rental property will be warmer.
By all means issue the relevant paperwork but there is no way I would let this person back in.
This is just plain stupid.
Just take a step back and assume that you are standing before a judge.
It's a risk but you may get a judge who thinks that a tenant who wrecks a property has no place being there.
Alternatively you may end up paying some sort of fine or get dragged into some other battle.
But in the mean time you major financial investment in property, although not fee earning, will not be subject to further damage.
Change the locks!
Come on man, where does this stop.
Supposing this tenant pops back and sets the place on fire?
Are the agents of the state going to cough up?
I do not believe that anyone who is this mentally disturbed is going to get their head sorted in any short time frame.
Fight back.
You have suffered a grave misfortune.
TheMaluka
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:56 PM, 24th November 2016, About 8 years ago
Reply to the comment left by "Paul Shears" at "24/11/2016 - 22:22":
Don't care in the community! I agree with everything you have said but when faced with a do gooder who threatens prosecution because the little darling has rights, "it does not matter what he has done you need a court order to evict". I had a tenant who set fire to the flat, deep fat fryer (banned in the tenancy agreement) and fell asleep in a drunken state. Shelter were issuing all kinds of threats because I would not let him back in as he was a danger to all the other residents. It came to nothing but it took a great deal of resolve not to capitulate to Shelter's threats.
Stephen Barham
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:38 AM, 25th November 2016, About 8 years ago
Thank you to everyone for your comments.
I have done most of what you've suggested, I've served a Section 21 and I've contacted the local authority and the Tenant's carer to try and find their view on things.
I will be asking for them to take responsibility for him and the other tenant's if they insist he is allowed back in but that will never be given.
The law, I'm sure, will require that I let him back in. I was just hopeful that someone knew a loophole that protected me rather than the tenant. Foolish I know! 😉
Gary Dully
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:59 AM, 25th November 2016, About 8 years ago
You should evict the tenant.
Sounds like a drug smoker again.
If he has the right to stay, so be it, but if you leave the water supply disconnected, your section 21 may fail if disrepair is used as a defence as a retaliatory eviction.
You could say he tried to stab the workmen with a Stanley knife and was screaming all the time at the gas meter, because it was telling him to kill the tadpoles in the water pipes and set fire to the wallpaper.
Section 8 eviction on grounds for criminal damage, antisocial behaviour, misrepresentation on obtaining the tenancy in the first place as well as the section 21 route may require considering.
Russell Thomas
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:30 PM, 25th November 2016, About 8 years ago
What would your insurance company say? If you are knowingly letting this person back with after the previous history.
If you don't do the works you could be prosecuted. I had a regulated tenant who suffered from dementia who kept forgetting her key so broke the window and I kept getting the notice to repair. I put a wooden panel in so she smashed the door. Repaired the door so she smashed the side window. etc each time her carer told environmental heath who issued a notice. They did not care about my problems they said I was the landlord so repair it.
Don't you just love it. I wish you well
Dylan Morris
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:48 PM, 25th November 2016, About 8 years ago
You have a tenant who has ripped out all of the water pipes TWICE. I would have thought as this is malicious damage caused intentionally by the tenant then the tenant has to pay for any repairs. I would obtain a repair quote issued by a plumber and present this to the tenant on the basis that when he has paid you then you can get the repairs carried out. In the meantime issue a section 21 or section 8.
The law can be an ass and we live in a topsy turvy world now, but surely as a landlord you are not expected to pay out continually for malicious damage caused intentionally by the tenant time after time.
Tim Wragby
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up5:45 AM, 26th November 2016, About 8 years ago
Unenviable situation and certainly a tricky one. I am not a legal advisor but my understanding of your situation is as follows:
From the threads it sounds like you have your tenant as part of an HMO?
Are they on an AST or a license?
If they are on an AST is it fixed term or periodic?
If it is fixed term and not due to end soon you will need to look at a Section 8 notice as the tenant would still have right to the property for the duration. Although there are 18 grounds for seeking repossession here there is only one potential ground for a mandatory granting by a judge - Section 6 - refurbishment. You would have to be able to prove that the damage done effectively makes the property uninhabitable and you need to have the property empty to carry out the work. Section 7A is for when the tenant has been convicted of a serious offence and I don;t think the level of criminal damage done would pass muster in court and you'd be wasting your time.
The other grounds in the Sect 8 schedule are discretionary and therefore your barrister would have to persuade the judge that this was equitable in law for you to have your property back.
The discretionary grounds would be:
#12 Breach of Tenancy Agreement - providing you have a decent & legal AST with a clause that specifically cover "waste" the weird legal term for damage
#13 Neglect of Property - which is one definitely to use
#14 Anti-social Behaviour - which if in a HMO is probably reasonable.
Your problem is that the cost of going to court could be wasted unless the judge viewed your plea in a favourable light as the discretionary grounds are easily swayed by the tenant's advocate's sob story!
With regard to repair of water it is a mandatory legal duty under Sect 11 of the Landlord & Tenant Act 1985 to provide so it needs to be done whether this individual goes in or a new tenant does. You will not be able to earn money from the property/room until it is re-instated so it is a cost. Look at your insurance policy and also if it has a legal protection element because if it does you may be able to claim and take advantage of their legal beagles, You would have had to carry out proper reference checks at the start of the tenancy for this I expect.
A practical solution is to try and get the support care system (and any co-operative relatives/friends) on side and work with them rather than antagonize them. In my day job we had a not too dissimilar case and worked with the social services to get them to support the tenant requiring sheltered/ monitored accommodation and getting them to surrender the tenancy on move out - took a few weeks but was cheaper than going to court which would likely as not failed anyway.
Good Luck