Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mike
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Sign Up10:19 AM, 11th April 2019, About 6 years ago
Indeed 4a it is no longer valid as from 1st October 2018, all AST tenancies regardless when they started must now meet latest deregulation 2015 act. You will need to have served all other papers to your tenant as well, preferably before serving the notice, and remember to get some sort of evidence that you have done this, this could be asking your tenant to sign for these documents, if he won't sign for them then send him the bundle of papers recorded delivered, retain postal proof of service, you may also need to enclose a form called Certificate of Service attaching proof of posting such as the recorded delivery number, "how to trent" booklet, EPC certificate, valid gas safe certificate, preferably all the copies since the tenancy began, written tenancy agreement, property licence if yours need one, deposit protection requirement papers, (prescribed instructions) and Electrical Safety test report, you need to cover all your angles, Once you have done this you should try and serve the Section 21 or Section 8 Notice on another day, don't chance anything, even a small omission or a mistake can cost you more time and money if a case gets thrown out.
Better still hire a solicitor or legal help, in a difficult tenants case it is always worth getting one.
Often it is not the Judges that throw cases out over minor issues, it is the Duty Solicitors representing the tenants who can get free representation at courts and they can and do point out small omissions or errors and raise objection at the hearing and then the Judge must act accordingly, derail a case.
Frederick Morrow-Ahmed
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Sign Up10:58 AM, 11th April 2019, About 6 years ago
Reply to the comment left by Mike at 11/04/2019 - 10:19
I thought, as long as you had served the EPC, the Gas Certificate and the How to Rent booklet, you only serve the Form 6A. It is only if you need to go to court to get a possession order that you send all the documents required by the Deregulation Act. Electricity Test report is not required under Deregulation unless Licensed and then only to the Council
Mike
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Sign Up11:30 AM, 11th April 2019, About 6 years ago
You right you do not need to give your tenant everything I mentioned above, but as a good responsible landlord you need to have all of these in place, even if they are not a requirement for the eviction, not having carried out electrical safety test report and if there was a problem with the wiring or fire breaks out, your insurance could decline to pay up, do not give your tenant any excuse to derail eviction process, tenant could report the house has electrical problems, stop you serving him a notice for 6 months if it gets reported to the council under the fitness for human habitation act 2018.
If you are a landlord like me who does not take any deposit, even then it is important to have this signed by a tenant that he has not paid any deposit, because later on he could claim he did pay deposit, and you never protected it.
I said one should have covered all angles, a stubborn tenant having dug his heels not wanting to move out will do what he can to resist eviction.
Frederick Morrow-Ahmed
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Sign Up15:24 PM, 11th April 2019, About 6 years ago
Totally agree with you. As a licensed landlord I have to have all the things you mentioned, including the Electrical Safety Test carried out by a NICEIC registered electrician. I have recently had a Council inspection visit to check that I was meeting the licence conditions and the whole spectrum was checked, and plus some. All OK.
I was only commenting on what the OP asked and was saying that at the issue of a Section 21 notice you don't need to serve any more than the Form 6A, together with a proof of service. Of course, you must have everything else in place, should the matter go to court. It would be wise to make the tenant aware that you have everything ready so that he is not tempted to chance his luck.
May also be worth making him aware that although the law gives him a huge amount of protection, if he does decide to make the landlord go to court to get a possession order, the law does allow the landlord to ask the court to order him to pay the landlord's legal cost. The tenant was given a perfectly legal document asking him to vacate. He did not do so and forced the landlord to incur costs, which he is then liable to pay. May act as a deterrent.
Mike
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Sign Up18:41 PM, 11th April 2019, About 6 years ago
I had to serve my tenant a section 8 notice because he would not sign or acknowledge a bundle of papers I was trying to serve him, without some evidence he could deny in his defence that I did not serve him a Gas Safe Certificate or anything else for that matter, so that I could not serve him a section 21 no fault eviction notice, quite frankly there no such a thing as no fault eviction ! Never, heard of any good tenants being evicted for no fault, shelter and some of the anti-landlord media are complete total morons, running fake shelters, encouraging tenants to break the law like ignore the court orders no one can evict you, only the bailiffs can, what sort of advice is that? Morons! aiding and abetting criminal tenants, landlord blood sucking leaches, no landlords would want ever want to evict any good tenants who have been paying rent on time, have respected and maintained the property in a clean state, live peacefully, always reported problems on time before they become big and more costlier, where tenant follows and respect all the rules, so when landlords do use section 21 notice it is truly for some good reason because they want to get rid of a bad tenant with least stress, so a section 21 is truly a fault eviction, it is easier to use this than section 8 notice as it can be heavily contested , which then delays the eviction process and costs far more to landlords and also gives far more stress to bad tenants as they know they will eventually have to bloody leave, if not this week, next week, if not this month then it will be a month they will sure have to leave so why not accept the fact when a notice is served it means please go and find another property, the sooner they can do that the less stressful it is for them as well, they won't have to take time off work to attend court and lose their income, a rented property is rented not owned, renters know it is not a permanent place they could spend all their lives, sooner or later they will have to move out, my tenant who I am evicting if not for any small reason, he had caused two violent incidents with two other tenants, I have to protect the health and safety and interest of other good tenants too. Using section 21 notice would also mean that I do not have to rely on other tenants to come to court to give evidence against a bad tenant, as the bad tenant can turn against the good tenants for giving evidence. Shelter are the most irresponsible advisoers place anyone can get free advice from.
Despite my having to use a section 8 notice, I managed to evict a real bad tenant, who could have made it even harder for me if he had hired a solicitor, he did get initial free representation at the court and his duty solicitor found two flaws in my notice and in particulars of claim so the hearing got adjourned and put back 4 weeks, and I was ordered to resubmit amended particulars of claim within 14 days, fortunately on 2nd hearing the tenant did not turn up, so I was fortunate I got an immediate possession order granted. along with rent arrears and court costs.
Mike
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Sign Up18:53 PM, 11th April 2019, About 6 years ago
Havre to say all my other tenants are over the moon, one particular tenant was so afraid, that he had to lock himself in his room when no one else was around, so I am a responsible landlord, health and safety of tenants is important to me, if a tenant starts behaving like an animal, it is time to kick that animal out to protect others including myself and my property. There are no two monkeys about this Mr Shelter .
Frederick Morrow-Ahmed
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Sign Up21:27 PM, 11th April 2019, About 6 years ago
BRILLIANT! Couldn't agree more. In your case you were lucky as you could use Section 8 Ground for nuisance. Unfortunately, if you can't use a S8 ground and can't use S21 because of all these new rules by rogue MPs allied with rogue Legal Aid lawyers then there is a serious problem. Shelter should be banned from using that name as they don't provide shelter to anyone. As I said in another thread, all legislation post Mrs Thatcher's Housing Act 1988 should be abolished bar a few exceptions, such as deposit protection. It was Mr Blair's Housing Act 2004 that started the rot.
Michael Barnes
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Sign Up0:27 AM, 12th April 2019, About 6 years ago
Form 6A is probably required for all S21 notices, but there have been no appeals on the grounds that F6A is not required for pre-October 2015 tenancies.
"Probably" is based on a subtle legal argument that The Assured Shorthold Tenancy Notices and Prescribed Requirements (England) Regulations 2015 modified the Assured Tenancies and Agricultural Occupancies (Forms) (England) Regulations 2015 with no caveats.
The other items introduced by The Assured Shorthold Tenancy Notices and Prescribed Requirements (England) Regulations 2015 are not required for a S21 notice for a pre-October 2015 tenancy (because S1.(3) of the regulations says so).
Frederick Morrow-Ahmed
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Sign Up12:20 PM, 12th April 2019, About 6 years ago
Reply to the comment left by Michael Barnes at 12/04/2019 - 00:27
Useful comment but the greatest problem facing landlords is that if, although all Gas Safety inspections were carried out on time and certificates obtained, these certificates were not given to the tenant within the prescribed time a S21 cannot be issued. This would also include pre-October 2015 tenancies.
In my 6 room HMO I always posted a copy of the latest Gas Safe certificate on the wall in the entrance hall, along with other statutory notices such as name and contact details, copy of the HMO Licence, etc, assuming that this was sufficient. I am not sure how this would fare.
The whole thing is getting farcical. Where has Britain's greatest asset, common sense, gone?
Michael Barnes
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Sign Up23:34 PM, 12th April 2019, About 6 years ago
Reply to the comment left by Frederick Morrow-Ahmed at 12/04/2019 - 12:20
This would also include pre-October 2015 tenancies.
Please point me at the legislation that says this.