Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Gary Dully
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Sign Up14:15 PM, 29th March 2016, About 9 years ago
If you refuse access after repairs, you will have evicted unlawfully, so don't do it!
Issue a section 8 and expect the same images in her defence.
You will have to tough it out, if she defends.
Chances are that she wont, but its the only legal way.
Andy Blue
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Sign Up14:24 PM, 29th March 2016, About 9 years ago
Reply to the comment left by "Gary Dully" at "29/03/2016 - 14:15":
cheers - I have numerous photos, electricians reports and an established Property Managers report on the conditions in the flat and attributable causes to the problems documented.
The normal tenancy is scheduled to end 16/12/16 - what date should I set the Section 8 paperwork to for the date of submission to court.
Thank you
Gary Dully
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Sign Up19:51 PM, 29th March 2016, About 9 years ago
Reply to the comment left by "Andy Blue" at "29/03/2016 - 14:24":
You should clarify my interpretation with a legal Boffin, because I am not qualified to offer legal advice.
If it was me, I would issue the section 8 notice on the following grounds.
12, 13 and 15, which all require 2 weeks notice after serving of the document, before you can issue court proceedings, unless she surrenders first.
You have the unauthorized tenant, dog, deterioration due to neglect.
Remember that the court can withhold possession on these grounds as they are not mandatory, but are discretionary.
You might have gone for grounds 6, but she would then get 2 months notice.
To see what each ground actually says, google it and download a copy for future reference.
Hazel de Kloe
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Sign Up20:11 PM, 29th March 2016, About 9 years ago
I would agree with Gary on this one. The sooner you can start the eviction process, the better, by the sound of it. If you wait until the 12 months are up, you will still have to potentially go to court and if your property deteriorates even further, then you'll have even more damages to pay for.
Doesn't sound like you'll have much joy getting any repairs paid for by the tenant. Do you know if there was ever an inventory done at the beginning of the tenancy? Most likely not, I guess, if there was no formal contract even at the start.
Did you ever see the property before you acquired the property?
Andy Blue
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Sign Up20:56 PM, 29th March 2016, About 9 years ago
Yes it is a difficult call
Section 8 runs more risks than a Section 21 it would seem - but Im thinking about Section 21 with the accelerated option with an N5B form, ok it will cost more but more likely to be quicker.
This way I can give her a couple of months on a Section 21, then apply to the Courts mid June - which suits me as I still have to raise the funds for the repair work and court costs - this income was my pension.
None of the repairs can be done until she is out of there anyway as mentioned because of the clutter she has there, you just cannot move to even open up a plug socket apparently
My daughter owned the property from 2008 until end of 2013 when I bought it off her. She needed to vacate 2011 as heavily pregnant - tried selling but a lot of people were put off by the management company who are apparently known around the industry, so I took it to help her out eventually when she needed the money.
We have asked the Estate Agent for original photos they took back then as the property was immaculate at that time
Andy Blue
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Sign Up20:58 PM, 29th March 2016, About 9 years ago
I forgot to mention yes there was a formal inventory and my daughter included it on her first Lease Agreement with the woman
Hazel de Kloe
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Sign Up22:10 PM, 29th March 2016, About 9 years ago
Gosh, that's a tough one... I respect you for having taken this problem off your daughter's hands...it's a real shame you now have to deal with it!
In your first post, you mention that the tenancy runs til December, though in your last one, it sounds like the tenancy is up in June? If this is the case, then perhaps it may be worth waiting to issue the Section 21 as we're only looking at a few months. Can you find out whether there was ever a guarantor put in place at the time of initial tenancy? If we take on a benefit tenant, we always look to put a guarantor in place. I know it's a long shot, but worth asking the question. If so, then the costs incurred and proof of original state from the original inventory could mean you may be able to recover some of your costs.
It's about limitation of risk from now on. If the council are still paying and you are going to incur costs to get her out, then best to resolve as swiftly (and amicably) as possible so as to limit any further damage. It's a hard lesson to have experienced in this circumstance.
With regards the damage, when did the agents first advise of the problems? Surely, if they'd notified you sooner, you would not have renewed the tenancy and therefore been able to get her out sooner. Just thinking whether there is any liability/recourse on the part of the letting agent for not having informed you sooner...though doubt it.
Andy Blue
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Sign Up22:18 PM, 29th March 2016, About 9 years ago
The original first Tenancy was June to 16 December 2011.
Since then it has been annually to the 16th December.
I changed to a Property Manager in February this year, and this came to light as having happened at some point in the 6 month period - either that or the original agent was not doing a good job - they are now out of business.
Is there any market in issuing the section 21, but suggesting verbally only that she might like to react by giving me a months notice in exchange for no pursuing for her damages ?
I asked the Council anonymously as they pay the 4 weekly rent payments direct to me. But it seems that no deposit bond was created because my daughter in her desperation at the time didnt even think of it - she needed to pay the mortgage on her new home and needed someone in there quick. The tenant had previously been in the flat below.
If I go the Section 8 route they said it likely she would be deemed Intentionally Homeless - so that would not fall favour for me with a Judge I dont think.
This is why Im considering issuing the S21, with a date of 17 June being 6 months + 1 day, and then using the reports from the Property Manager and the Quotations for repairs as my witness statement basis, to which I can add if there is a benefit the list of issues.
My other concern is having issued a S21 to her, she retaliates by reporting the problems to Environmental Health not withstanding that no repairs can be actioned whilst she and her debris are in situ.
Andy Blue
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Sign Up23:03 PM, 29th March 2016, About 9 years ago
What about a Surrender of Tenancy Agreement if I could persuade her to do that in exchange for writing off the debt.
I could get one of these but still issue a Section 21 at the same time
Gary Dully
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Sign Up0:29 AM, 30th March 2016, About 9 years ago
There is no court hearing for a section 21 route, it's generally a postal service scheme, unless a defense is offered.
If you evict via section 8, there is always a court hearing if they don't leave at the end of its expiry.
The council can't deem her intentionally homeless if she has a repossession order against her.
Councils have just been warned not to tell tenants to wait for the bailiffs by the Housing Minister.
You asked for our advice, we can only tell you what we would do.
Your property is being wrecked, you said you can prove it, so now it's time to prove it in front of a judge, they are not fools and won't accept a tenant trying to pull the wool over their eyes.
If she wants to surrender, fine, but be careful how it's offered.
My wayward tenants have never shown up at a hearing, they usually abandon the property as soon as the court hearing date is issued.
You should still go and say they have abandoned and trashed the place.
The ones that do show up at the hearing, have their say in court, but the judges are not stupid, just a bit impatient if your case file isn't up to scratch. They tend to have a balanced view, believe it or not!