Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:48 AM, 10th October 2016, About 8 years ago
Hi John,
Is one of the lawyers saying you can't end the tenancy during the fixed term under section 8, because I think he is confusing it with section 21 which would be worrying?
From .Gov >> https://www.gov.uk/guidance/gaining-possession-of-a-privately-rented-property-let-on-an-assured-shorthold-tenancy
How do I get my property back?
There are 2 main routes private landlords can take to regain possession of their property under the Housing Act 1988:
Section 21 gives a landlord an automatic right of possession without having to give any grounds (reasons) once the fixed term has expired
Section 8 allows a landlord to seek possession using grounds 2, 8, 10 to 15 or 17 listed in Schedule 2 to the Act
These include rent arrears and anti-social behaviour.
In all cases you must give your tenant written notice, usually at least 2 months, of your intention to regain possession.
Which route should I use?
You cannot use Section 21 to gain possession of your property during the fixed term. You can serve a Section 21 notice on your tenant during that time, providing the date you state you require possession is not before the end of the fixed term.
If your tenant paid a deposit, you cannot use Section 21 unless the deposit has been protected in accordance with the tenancy deposit schemes. See the guide to tenancy deposit protection.
You can seek possession at any time under Section 8 but if you are seeking possession during the fixed term, you can only use Section 8 if the tenancy makes provision for the tenancy to be ended on the ground for which you are seeking possession.
Seeking possession under section 8
How much notice must I give my tenant?
The notice you must give if you are using Section 8 varies from 2 weeks to 2 months depending on the ground you are using.
Do I need to use a special form to give notice to my tenant?
If you are using Section 8 the notice you give must be on a special form entitled Form 3: Notice seeking possession of a property let on an assured tenancy or an assured agricultural occupancy.
What do I do if my tenant refuses to leave on the date specified in the notice?
You will need to apply to the courts for a ‘possession order’.
How can I speed up the process?
You can use the possession claim online service if you are seeking possession of the property together with any rent arrears. The service allows you to access court forms online to make, issue, view and progress a possession claim electronically.
What do I do if my tenant refuses to leave by the date given in the court order?
You must apply to the courts for a warrant of possession and the court will arrange for a bailiff to evict the tenant. You will need to use the Request for warrant of possession of land (N325) form.
Romain Garcin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:43 AM, 10th October 2016, About 8 years ago
Neither s.21 nor s.8 notices are notices to quit and they have no effect on the tenancy.
Moreover the tenancy doe not end with the possession order either but only when the possession order is executed by bailiffs or when a surrender is agreed.
Both aspects are explicitly stated in the Housing Act.
MoodyMolls
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:57 AM, 10th October 2016, About 8 years ago
Even when the bailiffs arrive you are often left with a house full of crap which you then have to give notice for them to collect. I think 7 days is acceptable , they rarely collect so then you have to dispose of it at your cost with little chance of getting any money back.
This is on top of the 8 plus weeks you have to wait for the bailiff to arrive.
Luke P
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:16 AM, 10th October 2016, About 8 years ago
Extending on what Romain said, regardless of whether they have actually left or not, the tenancy is not properly ended until the possession order is exercised.
If the bailiffs are working many weeks behind, convert you PO to a High Court Writ and have HCEOs enforce it. You will get a certificate with an exact date when the property was properly returned to you.
Unlikely to happen, but some tenants have been known to bait landlords and their ignorance by appearing to have completely abandoned the property, knowing you're likely to go in and clear up in readiness for your next tenant, only to pounce and sue you for re-entry and not properly ending with them.
White Collar
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:23 AM, 10th October 2016, About 8 years ago
The Joys of using a lawyer (I'm a lawyer)
A section 8 does not end a tenancy. The tenancy only ends when a possession order is made or the property is given up by the tenants.
When a possession order is given, if the tenants do not move out of the property, the order should also state that the tenants pay a daily rate of rent until they give up the property. If the Court order does not mention this then the lawyer who obtained the same has been negligent.
I've never heard of anyone claiming storage charges. You can only claim such if they are contractually included within the tenancy agreement.
You are not liable because of failing to obtain possession in a timely fashion.
I do not agree with Romain's advice above. Having attended over 75 Court hearings dealing with Landlord/Tenant as an advocate, Romain's advice above is incorrect.
Sharon Betton
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:51 PM, 10th October 2016, About 8 years ago
Reply to the comment left by "Luke P" at "10/10/2016 - 10:16":
My understanding is that there is a rental liability until the date the court orders possession. Once that date is passed, as he is there illegally, there is no rental liability. So it may take several weeks to get a bailiff out, but there is no rental liability for that period.
Sharon Betton
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:52 PM, 10th October 2016, About 8 years ago
Reply to the comment left by "Luke P" at "10/10/2016 - 10:16":
My understanding is that there is a rental liability until the date the court orders possession. Once that date is passed, as he is there illegally, there is no rental liability. So it may take several weeks to get a bailiff out, but there is no rental liability for that period.
Romain Garcin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up15:34 PM, 10th October 2016, About 8 years ago
The standard case is that tenancy is considered to have ended on the date of the court order.
But it does not apply to assured tenancies because, as said in my previous post, the Housing Act explicitly states that an assured tenancy only ends when the court order is executed.
"5 Security of tenure.
(1) An assured tenancy cannot be brought to an end by the landlord except by—
(a) obtaining—
(i) an order of the court for possession of the dwelling-house under section 7 or 21, and
(ii) the execution of the order,"
Until that time the tenant remains tenant and is liable for the full rent as agreed in the tenancy, and not mesme profit for every day of occupation.
Giallo grale
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:33 PM, 21st October 2016, About 8 years ago
Thanks for all your comments.
In case it's caused confusion, the AST was for a two-year term, payable weekly; there has been a long gap between the service of the Section 8 notice (Ground 8 - rent arrears) and obtaining a court order for possession based on that notice. The court issued the order; we have possession, however the former tenants are contesting their liability for rent from the date of expiry of the Section 8 notice to the date on which the court granted possession.
My first lawyer took the view, as many have said, that issuing the Section 8 notice would not end the AST, but that a possession order from the court would be required. He has recently changed his mind.
My recently-appointed second lawyer - from a large Legal 500 practice with a single team specialising in commercial and residential property covering multiple offices in the region - advised from the outset that the tenancy agreement ended on expiry of the Section 8 notice (14 days in this case), irrespective of possession which could be obtained by a court order.
This matters because when the tenancy agreement ends, the terms of the agreement no longer apply. The tenant is no longer liable for the rent as a debt, and any other expenses which would normally accrue to the tenant such as council tax or utilities become the landlord's responsibility. The last rent payment due under the AST is that for the last rent date before the AST ended, 14 days after service of the notice.
If the tenant doesn't handover or leaves their effects in the property, then the landlord can claim mesne damages. That is the cost of the tenant's trespass after the AST ended. But unlike rent, which is a debt, damages are subject to the requirement to minimise them. In practice this would mean that action to recover possession should start promptly, and the courts might allow a maximum of a couple of months to recover possession after the tenant's departure.
When proceedings for possession start promptly, this doesn't make any difference. In my case, the tenant offered to repay the debt over a period and hand over possession by agreement to avoid court action. I took the view that he was good for the increasing debt; when he didn't perform my first lawyer was slow in acting, and the upshot is that I have a weak claim against my former tenant for damages rather than rent, for a lengthy period.
My former tenant's lawyer also agrees with this interpretation of the Section 8 notice, as his defence makes clear. We'll claim the amount of the rent for the full period because the tenant left a large amount of effects and didn't handover the keys, but my lawyer's advice is that it will be assessed as mesne damages and the court is unlikely to award more than the two months which would have been required to gain possession.
To paraphrase my current lawyer's reply when I queried the effect of the Section 8 notice, and why it hadn't been raised before... not many people know this but...
I hope this helps others avoid this pitfall which is rarely mentioned in connection with Section 8.
Of course if anyone can show that the AST agreement continued after expiry of the Section 8 notice, I'd be delighted to hear why.
Giallo grale
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:47 PM, 21st October 2016, About 8 years ago
Reply to the comment left by "Giallo grale" at "21/10/2016 - 14:33":
Just to reiterate - the tenants left before the Section 8 notice expired, i.e. within the two-weeks after service. However that doesn't affect the date on which the AST ended, just the likely amount awarded for mesne damages after the end of the tenancy. If the tenants had remained until possession was granted, then the damages would cover rent for the entire period. As they left much sooner, damages will be lower.