Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
pam frigo
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Sign Up11:15 AM, 4th June 2019, About 6 years ago
What needs urgent reform is the way a tenant can sublet .. get a section 21 and then continue to sublet shamelessly while not paying rent knowing the slowness is the court process (6months onwards ) while the legal owner of the property is powerless .. with proof of subletting a tenant should get thrown out in 24 hours
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Sign Up20:06 PM, 4th June 2019, About 6 years ago
Being a landlord seeing how heavily legislation is in favour of tenants then as this country is suppose to be non-discriminatory then why not have "laws"equal for both tenants & landlords alike? There has to be some sort of redress.
paul robinson
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Sign Up10:41 AM, 5th June 2019, About 6 years ago
Has it been highlighted the major impact that scrapping section 21 will have on the student and young professional share accommodation market, where joint tenancies with fixed set tenancies (blocks) are the only way these can be managed?
Listing to the RLA webinar yesterday, a Scottish representative said the student market in Scotland has been very difficult to manage, following their version of section 21 being scrapped.
The RLA representative noted that maybe a dispensation for the student market would be given in England – however frustratingly no mention of the shared young professional market which operates on the same business model.
Freda Blogs
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Sign Up11:39 AM, 5th June 2019, About 6 years ago
Well done Larry and Ian Narbeth, thank you for your efforts on our behalf. Let’s hope that the Landlord voice will be heard on S21 and perhaps gain traction on other anti Landlord matters.
Larry: please stop slamming Shelter in the way that you do - we get the message that they don’t house anyone etc., but in my opinion, your continued anti Shelter rhetoric diminishes the bigger Landlord message that we want the public to hear - ie we are not all rogue landlords and we are a valuable and much needed resource, who will disappear if the government et al don’t stop messing about with the PRS. Shelter are widely known and accepted as a charity, and whilst we may agree with your sentiments about them and the ignorance around their (lack of) constructive contribution to the housing crisis, there is a bigger picture to address. Once Landlords have found their voice and achieve a credible platform, we may be able to deliver a bigger better and more powerful message to the general public, which can then include our views on Shelter. Until then, I fear our protestations appear to lack impartiality and will fall on deaf ears. Let’s keep the bigger goal in mind.
paul robinson
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Sign Up14:11 PM, 5th June 2019, About 6 years ago
I would like to highlight and suggest a suitable approach for Shared Student and professional rental market - should there not be a U turn on scrapping section 21
1) For all standard tenancies, only scrap section 21, if the whole housing courts system is reformed to provide sufficient safe guard to landlords, as I'm sure has been campaigned for already.
2) However for the student and young professional shared market, falling into the following criterion, continue with section 21 or another suitable vehicle to allow fixed term tenancies, with a 2 month notice period at the end. With the HMO regulations and definitions this would be easy to establish and police if the following criterion apply:-
- Shared tenancy agreement - joint and severable liable
- HMO, defined as 3 or more unrelated tenants. This could be a licensable HMO or not as required by the HMO act
This is a very clear cut definition and different requirements between a standard tenancy and the student and young professional shared market. By considering and implementing this clear definition it would allow decent student and young professional landlords to continue to provide well priced and quality accommodation to tenants on a fixed term basis, which all parties are happy with as its benefits all parties and keeps rents down.
Mick Roberts
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Sign Up14:17 PM, 5th June 2019, About 6 years ago
Yes I find it strange how Shelter won't talk to us to find solutions.
About 10 years ago I had someone in Shelter who used to ring me & was interested in how benefit tenants were managing & the problems etc.
And now the problems are MASSIVE, I've sent Shelter the problems of last 7 years or so, Benefit Cap, Licensing, UC, restricting rent to under 35's, Section/Clause 24 etc. and explained how I've only took HB tenants for 22 years & now I can no longer take them cause of all these problems, simple one to solve the direct payment under UC, & Shelter not picked up the phone nor emailed back the once.
Extremely strange that they wouldn't want to work with someone who DOES HOUSE THE HOMELESS. Bonkers in fact that there is no communication.
Luke P
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Sign Up14:54 PM, 5th June 2019, About 6 years ago
Not so vocal now, are we Annie Landlord...? Just take a moment for it to sink it that this is the first time ever that landlord groups have both formed a coalition and presented a united front. This stemmed from a request by the Landlords Alliance to the NLA/RLA. I'm sure you'd gladly accept the fruits of anything we may achieve, but can you bring yourself to admit you were wrong that we'd not get anywhere...?
What was it; "The NLA and RLA would have to be mad to align themselves with the Alliance. Not going to happen."
Or this pearl of wisdom...
"I find it difficult to envisage a meeting with government ministers, where the NLA and RLA introduce themselves and explain their stance and then the Alliance explains that its prime focus has been to tweet daily insults about the biggest homeless charity in the country, call for its 'overpaid' CEO who has 'trousered' a big salary to be sacked and accused the charity of failing the victims of Grenfell by not providing sausage rolls."
Larry Sweeney
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Sign Up15:54 PM, 5th June 2019, About 6 years ago
Thanks Freda Blogs. We have made great progress. Unfortunately Shelter have demonised the PRS and were instrumental in calling for s21 to be abolished
We offered to speak to shelter and we tried to get them to bond benefit tenants, to no avail.
Shelter claim to offer advise but so do CAB. We intend to organise another coalition to have this organisation disbanded unless they seriously start addressing the homeless issue and stop their unwarranted attacks on the PRS. Shelter started this anti landlord campaign so we say to Shelter that the Alliance is in town and we are on your case. Start providing financial assistance to the homeless and do not try to drive a wedge between landlords and tenants, otherwise we will call you out.
Michael Barnes
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Sign Up14:43 PM, 6th June 2019, About 6 years ago
Reply to the comment left by paul robinson at 05/06/2019 - 10:41
I don't understand why the "young professional share" market should be a special case.
(I do understand the student let market, because it is tied to academic years)
paul robinson
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Sign Up16:56 PM, 6th June 2019, About 6 years ago
Reply to the comment left by Michael Barnes at 06/06/2019 - 14:43
It’s basically the same business model as students groups and If the government are looking for decent landlords to continue to provide well priced shared professional accommodation, allowing those professionals to live in a homely and group style arrangement, splitting shared bills across a full group of housemates, so giving as much opportunity to save for their 1st home, then fixed term tenancies (blocks) are essential.
A group of 4 or 5 Young professional tenants are very happy to sign fixed term tenancies as it provides the group reassurances that they will have the above arrangements for that period and won’t be subject to 1 tenant in the group bringing the tenancy to an end with just 1 months notice.
With this arrangement landlords can have reassurance that all rooms with be full and so comfortably include services such as communal cleaning, windows and gardening services in the rent, without having to add any conform margin in rent to covered empty rooms. Busy professional tenants really appreciate these services and it avoid conflict and issues within a shared house.
Those and other benefits to the parties, plus other reasons are somewhat unique to the student and young professional shared market and are not really applicable, or indeed needed to other demographics, a family or a couple or individual that is renting.
I’m not supporting any changes to section 21, however by doing so if the governments goal is to provide affordable and secure rental accommodation, then scrapping section 21 and fixed term tenancies will have a considerable more negative impact for the student and young professional market than others.