Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
moneymanager
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Sign Up11:38 AM, 1st March 2018, About 7 years ago
Fee ban?
Paul Kaye
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Sign Up12:04 PM, 1st March 2018, About 7 years ago
The government are clueless regarding BTL
It is time they appreciated BTL is a business.
All business is allowed to deduct expenses finance or otherwise and allowed to pass on extra costs.
If government keep adding costs onto Landlords,this will result in increases in rents!
I know the government are a bunch of clowns who will do more harm than good
but for goodness sake have an ounce of sense!!!!!!!!!!!!!!!
Ken Smith
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Sign Up12:08 PM, 1st March 2018, About 7 years ago
Well done to those who have raised their rents. We have to flex our collective muscle if we are to combat all these threats.
Any dirty tricks that we have to produce is simply a result of us having to do so in order to fight back against the barrage of dirty tricks coming our way.
The governments of the day, whatever colour, need to be careful what they wish for. I will be out of this game in 5 years anyway - and will be evicting many decent people on my way out - thanks to the government/banks trying to screw us.
I have evicted 31 people from 12 houses in just under 4 years. I have disrupted more lives than that as children are forced to live away from close family etc and adults travel further to work etc. My cash pile grows as my headaches decrease.
I must admit to banging up my rents now too and explaining exactly why to tenants. 2 families have also left as a result. However, as I'm selling up anyway and am not bothered who leaves. They have played into my hands by giving one months notice. The sooner the better.
Those who stay are paying 30% more than 3 years ago. If they dont like it - then they can leave and find somewhere else as good for less money.
My properties are immaculate and well maintained - I am charging accordingly.
Bring it on.....
Ian Narbeth
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Sign Up12:50 PM, 1st March 2018, About 7 years ago
Reply to the comment left by Ken Smith at 01/03/2018 - 12:08
Ken
Your attitude is not that of most landlords and certainly not of most on this forum.
We try to look after our tenants and certainly do not boast about evicting people and disrupting their lives nor do most of us just "bang up" our rents. It is precisely this sort of behaviour and these sort of comments that get landlords a bad name. By all means explain to politicians the consequences of their ludicrous policies but don't revel in the discomfort of people less fortunate than yourself.
Luke P
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Sign Up13:11 PM, 1st March 2018, About 7 years ago
Reply to the comment left by Ian Narbeth at 01/03/2018 - 12:50
I feel somewhat similar to Ken, Ian. It's sad for the tenants, but simply not my problem. I have tried and tried, but the government are backing us into a corner and they shall reap what they sow. Bring it on, indeed!
Rob Thomas
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Sign Up13:44 PM, 1st March 2018, About 7 years ago
The rise in rents in Scotland is the very predictable consequence of the new Private Residential Tenancy which limits landlords' right to sell their own property and has bureaucrats able to decide whether a rent increase is 'fair'. It is of course hugely ironic that the very group this tenancy is supposed to help (the tenants) are the one who will suffer most because of it.
Unfortunately, those who create legislation both in Edinburgh and London are economic illiterates who don't seem to understand the first thing about supply and demand.
So let me spell it out. Over-regulate and over-tax landlords and many will sell up, reducing supply. When supply reduces prices go up and fewer consumers (in this cast tenants) are provided for. So, higher rents and more evictions. Well done Scottish government, what a bunch of geniuses!
Ken Smith
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Sign Up15:12 PM, 1st March 2018, About 7 years ago
Reply to the comment left by Ian Narbeth at 01/03/2018 - 12:50Ian, thanks for your pious, holier-than-thou comments.
If my attitude is different from most landlords - then great. Most landlords will feel the pain from what is creeping in in that case. Not my problem - we all fend for ourselves.
If, as a landlord, you do a better job than me, and offer better properties with fabulous professional support systems, then I will be staggered.
I have nothing to be ashamed of. I was in this business when most landlords didn't know a buy-to-let from blocked toilet.
So spare me the lecture Mr Guru.....
My comments are simply based upon how the establishment is forcing us to act. You might want to act in your own way, which, by definition, will be old-fashioned and not right for current times.
Times are changing quickly and you need to up your game or you may remember these words one day.
Let's be fair, tenants, quite rightly, give us landlords the heave-ho when they give us notice. We only have a commercial agreement with them. A business arrangement. I am not their keeper/social worker/wet nurse.
In case you hadn't noticed Ian, you are running a business - where the government and banks are trying to f**k you - and they aren't even bothering kissing you whilst they do it.
Ian Narbeth
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Sign Up16:27 PM, 1st March 2018, About 7 years ago
Reply to the comment left by Ken Smith at 01/03/2018 - 15:12My point is not to tell you how to run your business. The point is not to proclaim on a public forum that you are engaging in dirty tricks and are happy to see tenants suffer. Your comments can easily be twisted by our enemies. You say you will be out of the business in five years. I hope and intend to be in it long term and to have a legacy for my children, one of whom works in the business. Please don't queer the pitch for the rest of us. It won't help landlords if politicians hear stories - amplified by the likes of housing charities and lobby groups - about decent tenants being booted out by a landlord who admits to engaging in dirty tricks, then decide to bring in even more punishing legislation for landlords.
I have been a landlord for 30 years and my business is doing fine, thank you. I am thoroughly disgusted by this Government and dread to think what a Corbyn government would do. What I won't do is act as if my tenants' interests didn't matter and shout about how I don't care about them. Tenants are our customers. Without them we have no business.
Ken Smith
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Sign Up16:54 PM, 1st March 2018, About 7 years ago
Reply to the comment left by Ian Narbeth at 01/03/2018 - 16:27
Well Ian, you keep on tip-toeing through the mire and keeping your thoughts to yourself.
Dirty tricks? Raising my prices without losing demand and also disposing profitably of assets whilst paying tax too. You sound like Comrade Corbyn. Grow up and get real.
I will continue to be businesslike and retreat from a future oncoming catastrophe and cash in my chips from my business venture..
Sorry but its highly likely at this rate you wont have any real legacy to leave your children. Apart from hassle and strife.
Even if you did...would they really want it?
My family’s and my interests come way before any random customers’ interests. Yes they get a great product and service from us but Im no wet nurse.
What we actually need is for rents to rise until it hurts. That way we demonstrate our power.
Ian Narbeth
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Sign Up17:27 PM, 1st March 2018, About 7 years ago
Never been compared to Corbyn before. Can't stand the man. Most people who know me think of me as somewhere to the right of Lady Thatcher, of blessed memory.
Your counsel seems to be to tell all landlords to get out of the business. You have no knowledge of my business or what is likely to happen to it. Furthermore you display no prudential judgment about what you say and where you say it.
Landlords don't have to keep their thoughts to themselves but can work behind the scenes to try to explain to our thick-skulled politicians what is going on. Having other landlords publicly treat their tenants with contempt and boast about it hurts the rest of us who want to stay in the business.
Dirty tricks? It was your phrase not mine.
I expect you to come back with some more snide remarks. You may have the last word if you wish. I don't intend to continue this correspondence with you.