Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Robb
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Sign Up23:14 PM, 30th May 2015, About 10 years ago
You said from the beginning no dogs that's what they signed for. so it is up to you.
If you accept an increase in rent and the claim it was an illegal rise you could end up paying the compensation.
Stand firm if that's how you feel I am to soft I think pets make a home.
How ever have a tenant move out of a property in Feb this year and the mess I had to clean up not so sure I will be so understanding in future.
brian clement
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Sign Up0:45 AM, 31st May 2015, About 10 years ago
Reply to Sajed Khan.
I started renting in 1973. Tenants called me Mr Clement and I called them Mr and Mrs. It was all very formal. I was the landlord and they were the tenants. I was treated with respect and I treated them with respect. I gave them rules and they kept them. Today things are so different. Landlords think their tenants are their best friends. They no longer act in a professional way. Landlords no longer get any respect. Landlords have lost control over their properties. If the tenant wants to do something they just do it. If a tenant behaved like a dog no landlord would rent to them. I have had properties totally trashed by dogs. And then they cant pay the rent or the repairs. They think its their right to do this. Landlords should stop playing at being Landlords. They need to return to acting in a professional way and not be best friends with tenants. Get some respect back. And never ever rent to dog owners.
sajed khan
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Sign Up10:26 AM, 31st May 2015, About 10 years ago
Reply to the comment left by "brian clement" at "31/05/2015 - 00:45":
Hi Brian,
I totally agree with your comments. Its still a learning curve and in my experience each tenancy needs to be treated like a business transaction.
Peter- another thing to consider if you did decide to give permission for a dog is that it will put potential tenants off, once current tenants decide to move.
r01
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Sign Up12:09 PM, 31st May 2015, About 10 years ago
Reply to the comment left by "Puzzler " at "30/05/2015 - 09:26":
An assistance dog would be fully house trained before being released to the householder and would also not be a puppy, so damage issues and doo-doo, urine indoors would be less of an issue. The animal providers also keep a regular check on the animal to ensure it is well and properly cared for. Of course all animals as well as people can become ill and release fluids etc., so there is never any guarantee that damage won't be caused which is why a sizeable additional deposit should be taken.
I personally never allow pets in my properties but the only exception I would make would be for a professionally trained assistance dog, although in 30 years of letting this has never come up. I most certainly would not allow a boisterous puppy who will tear the place apart and c**p all over the place before being house trained to be taken into my newly refurbished property and would give the above reasons for why I would not allow it.
Puppy..... ??? A bit like allowing a 3 year old to play on the furniture wealding a carving knife in my opinion.
R
brian clement
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Sign Up12:43 PM, 31st May 2015, About 10 years ago
Reply to Sajed.
Tell your tenants they can not have a dog. Say to them " This is my decision and I am not prepared to discuss it with you". Tell them if they go against your wishes they will have to leave the property. If they go ahead and get a dog issue them with a section 21. Don't give any reason on the section 21 ie don't say I want you to leave because you now have a dog. R01 gave some very good advice. Good luck.
Andrew Holmes
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Sign Up13:21 PM, 31st May 2015, About 10 years ago
Hi,
If you say no to the dog, which you are perfectly entitled to do so, they will probably move one in any how. Tenants do it all the time.
They are just into their tenancy so getting them out this quick will be discretionary via a section 18 and no guarantee of it happening.
You can do it via a section 21 but you will have to wait until further along the tenancy agreement before going down this route.
I know this is not the final answer, truth is there is no easy and fool proof way to solve this issue. You need to decide between saying no, sticking to your guns and dealing with the situation if they go against your wishes. The other way is you amend the AST to reflect them having a dog and their responsibility for it and make them pay extra each month.
Fed Up Landlord
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Sign Up14:05 PM, 31st May 2015, About 10 years ago
Reply to the comment left by "Andrew Holmes" at "31/05/2015 - 13:21":
Agreed Andrew. and a word of warning to all LLs if you think that having laminate floors can stop the "doggy" smell. I went through a phase in my early BTL career of refurbing with laminate floors and allowing pets.
Then tenant has dog.
A very incontinent dog.
The urine seeps between laminate joints and sits underneath it. No amount of bleach, disinfectant etc will shift it. So up comes laminate, concrete floor steam cleaned, and cheapo carpet put in. But of course tenant covered laminate floor in Fabreze and other sweet smelling stuff for inspections and book out. Only when house had been empty for a few days could you smell the pong of dog urine.
Nice.
And dog had tried to eat wooden patio window outside so that needed replacing. Which deposit did not cover (patio door £700. Deposit £650)
I am not anti dog - I have one myself and have done for 49 years (not the same dog obviously)- but he doesn't wee anywhere except outside.
And dogs have to be walked. Beware of HB tenants and dogs. They do not mix. Dog does not go for walk so messes in house, or on garden. Garden becomes giant dog loo. HB tenants, with kids and dogs = Full refurb when they come out.
Ian Cognito
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Sign Up14:45 PM, 31st May 2015, About 10 years ago
Hi Peter.
Two questions/comments:
1) Is property Leasehold and, if so, are their animal exclusions in Head Lease?
2) If property is a flat, then what floor is it on? Will dog 'toilet' in communal space?
3) I had one experience of human urine on a carpet that, I presume, was not cleared up properly at the time. Tenant ended up paying for cleaning (which did not remove the smell) and a new carpet. Costs were deducted from the deposit.
I have 2 cats at home but do not allow pets in my rental properties.
The fact that your tenant has only been with you a few weeks means, in my opinion, that he is trying it on having probably planned this all along.
Good luck!
Ian Cognito
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Sign Up14:52 PM, 31st May 2015, About 10 years ago
Reply to the comment left by "Ian Cognito" at "31/05/2015 - 14:45":
I meant to add that, if the tenant has never had a dog before, then your property would be a 'test pad'. Very risky.
Janet Carnochan
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Sign Up21:34 PM, 31st May 2015, About 10 years ago
I allow "pets at landlords discretion " in all my properties. I limit it to 1 large dog or 2 small dogs or 2 cats. I have only ever once had a problem and it was the tenant who was manky, not the dog and she was too lazy to let the dog out, therefore it peed behind the door. I don't like to disclude a large proportion of the rental market, my properties normally rent out quickly because there is a shortage of landlords who allow pets. Your tenant has offered a larger deposit & more rent. I would snap their hand off as this shows responsibility. This is a business, it makes business sense and also that dog could make a difference to the child, isn't it nice just to do a good deed once in a while.