Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
T G
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Sign Up16:26 PM, 24th January 2019, About 6 years ago
This could curb the Build to Rent sector in London if it is applied to them.
Martin Thomas
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Sign Up9:39 AM, 25th January 2019, About 6 years ago
Great comments by Chris Norris from the NLA - very incisive.
But you know, James Brokenshire is so dopey he'll probably go along with Sadiq Khan. James, don't let the facts get in the way of doing everything you can to 'help' tenants and hit landlords!
Graham Landlord
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Sign Up10:52 AM, 25th January 2019, About 6 years ago
Have we all forgotten, the 1977 rent act, brought in by the Labour Government? A seemingly brilliant idea for Tenants. It converted all existing and new tenancies to protected tenancies. The landlord could only get his property back if the Tenant broke the rules, like not paying the rent. No matter what rent had been agreed, the Tenant or the Council could ask the “Rent Officer” to set a new rent, which was always lower. The result was, lots of illegal evictions using physical force, threats of violence or making the property uninhabitable. Gangster type property investors would buy cheap property with “sitting Tenants” and then throw them out. If you had an empty property the last thing you would do is rent it out. Those Landlords, who didn’t want to illegally evict the tenants, so they could sell the property, had no margin, or incentive to maintain or improve their property. It was a short term sugar rush for the Tenants, and then the availability and standard fell of the cliff.
In the 1980’s I brought a very tatty block of rented flats, whilst this law was in force. Each flat was rented at £50 a week. Being naive, I renovated the first flat that became empty. I then rented it out for £75 a week, the new tenant immediately called the rent officer in, who set the rent at £55 a week. I never renovated a flat again. When a flat became available, such was the shortage of available accommodation, that in the first hour of it being advertised I would get 25 phone calls. People would queue in the street for it to take it “as is”!!
The disaster was corrected by the Conservative Government with the 1988 Rent act which created AST’s . The Government advisers know it is a historically proven disaster, let’s hope some of the MP’s are old enough to remember it.
Graham Chilvers.
Seething Landlord
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Sign Up13:44 PM, 25th January 2019, About 6 years ago
Reply to the comment left by Graham Chilvers at 25/01/2019 - 10:52
I doubt if many members of this forum have had personal experience of life as a landlord prior to 1988 and I for one would be most interested if others could share their memories of those days. Practical examples of the effect of rent controls strike me as much more compelling than any amount of statistical data.
Simon Williams
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Sign Up14:37 PM, 25th January 2019, About 6 years ago
The comment about rent controls and impact on the Government's much loved build-to-rent sector is an interesting one. The adverts I have seen from these corporate landlords, show sky high rents for "premium" accommodation. Old style "hard" rent controls would seriously undermine their business model and reduce investment in that sector. Not sure the government would be too keen and even this government will baulk at the idea of only applying controls to small landlords.
Seems to me Khan is just playing politics. He gets to show he's tenants' champion even if he fails to persuade the gov to back him with new powers. And if Labour gets in, rent controls will be nationwide anyway.
Tories would love more tenant-loving headlines, but I think DCLG are very worried about supply levels and therefore I am not sure we will see hard controls introduced anytime soon unless there is a change of Gov. Or we will get very soft controls like they have in many continental countries where the landlord is free to set a market rent at the start of the tenancy but is only restricted by some X + inflation formula for in-tenancy rises. For landlords like me who usually don't raise rents once the tenancy has started, the availability of a ready formula for annual rent rises might ironically lead to my tenants paying higher rents rather than lower.
Hard controls in New York (often cited by proponents) are dying out as the controlled sector is now smaller than the uncontrolled sector. Whenever a controlled sector tenancy does come up for grabs, it is usually hard fought over by a mass of tenants and the winners are usually the educated young middle class renters with the best references - the very opposite of the people that rent controls are most designed to assist.
Mandy Thomson
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Sign Up9:18 AM, 26th January 2019, About 6 years ago
Reply to the comment left by Graham Chilvers at 25/01/2019 - 10:52
I couldn't agree more. As a child, my family rented one of those private properties for a time - while the landlord was decent, the property had severe damp issues which caused my dad to be hospitalised for six weeks. I also remember the place as a dark, dingy, rather grim place with very basic Spartan kitchen and bathroom.
I believe the property was in that state because there was no incentive for the landlord to raise the standard because of rent controls and, with little incentive for private landlords to rent out in general, we had limited choice of alternative accommodation.
My parents had frequent discussions about "when we get a council house" and also discussions about buying a place that they knew would be too small for our needs - that scheme was abandoned when they were refused a mortgage (my mum was mostly a full time housewife and my dad the only breadwinner).
Do we really want to turn the clock back to those days? As a private landlord, I ensure my properties, though far from high end, are presentable and decent - and yes, I have lived in them myself. They are also in London - while I charge market rents I always keep my rents at the lower end of the spectrum and have only raised a rent once, at the behest of a new mortgage provider.
Dylan Morris
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Sign Up10:09 AM, 26th January 2019, About 6 years ago
What’s the betting on Khan getting his way with this ? Very likely given the current socialist May administration. Perhaps only apply it to private landlords and not incorporated ones ? After all Section 24 only applies to private landlords so why not hammer us a bit more, leaving the bigger players untouched again.
Yvonne Francis
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Sign Up12:36 PM, 26th January 2019, About 6 years ago
Reply to the comment left by Seething Landlord at 25/01/2019 - 13:44
I first became a landlord in 1980. There were of course no AST’s so one of the major difficulties was not being able to get tenants to leave. I consequently decided to rent to students based on the assumption that they would be, because of the nature of the lease and their prospects, very unlikely to stay on. There were also rent controls. If a tenant complained you could have your rent considerably reduced. It was not assessed on market rents but usually cut in about half. It devalued your property as well as the rent control stayed on the house and not the tenancy. In order to get around this I rented through an agent who dealt directly with the Colleges. If Colleges rented properties they could not take the landlord or the agent for rent controls although the downside was that I had to rent through an agent as the Colleges did not rent directly from Landlords. For a number of years this worked but eventually the Colleges realised their disadvantage and stopped. So I had to run the gauntlet and rent my properties on my own. Luckily within one year rent controls had been abolished. It was probably one of the most stressful years I had as a landlord.
The consequence was that there was very little accommodation to rent as not only were there rent controls but sitting tenants. If ever or however rent controls are introduced I sincerely hope it will not be the same as the eighties as that was the stuff of nightmares.
Dr Rosalind Beck
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Sign Up13:05 PM, 26th January 2019, About 6 years ago
Reply to the comment left by Graham Chilvers at 25/01/2019 - 10:52
Excellent comment, Graham, which I have forwarded to Ros Renshaw at Property Industry Eye, suggesting she build an article around it. I don't know if you know, but I used your case study from the Telegraph a few years back in my report into Section 24 (chapter 12). https://www.property118.com/wp-content/uploads/2016/10/6G0YKMd1Wf.pdf
Michael Barnes
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Sign Up22:41 PM, 26th January 2019, About 6 years ago
Reply to the comment left by Dylan Morris at 26/01/2019 - 10:09
S24 only applies to individual landlords because only individuals have tiered tax rates.
If it were applied to companies (disallow finance costs then give a tax credit at lowest rate), then it would have no effect.