Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mervin SX
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:23 AM, 10th December 2022, About 2 years ago
Reply to the comment left by Jill Lucas at 10/12/2022 - 11:19
Hi Jill,
Have you read the Supreme Court Judgement in full? Basically, they have ruled all non-appurtenant properties, whether they were previously agreed or rules in a tribunal, will now fall outside the scope of the RTM legislation.
Therefore, you now only have one choice and that is to re-agee, who manages which parts and for the parts that the Freeholder or their agents manage, you can then challenge them on the costs, or take them to the tribunal.
P.S. it does not matter how small or big your estate is - the supreme court order was very clear and to me, it is a much needed clarity (how much ever I hate paying the freeholder to manage a small area of garden, for example)!
Jill Lucas
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:23 PM, 10th December 2022, About 2 years ago
Hi Mervin - yes I have read the judgement line by line! we accept the decision the big but is that Settlers Court RTM did not agree areas of responsibility from the start and ended up with a dispute from day one! This is not the situation with many thousands that did who are now at the mercy of managing agents/freeholders rubbing their hands with glee to take back control and charge leaseholders over the odds! We have fantastic gardeners on a steep slop £2k per annum and now as an example they want to charge £4k per the same thing! Under the changes in the leasehold reform act this is likely to change - but in the meantime there are opportunist agents ripping off leaseholders and some of our leaseholders are retired and very unhappy (furious) on the increased charges for the same thing being forced on them! all over a judgement that was not balanced or took account from existing agreements. Thank you for your comment much appreciated!
Mervin SX
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:26 PM, 10th December 2022, About 2 years ago
Reply to the comment left by Jill Lucas at 10/12/2022 - 12:23
Hi Jill,
I understand and appreciate your frustration, as I am also facing similar situations with buildings where we had undergone RTM.
But as I said previously, I feel it's a fair judgement by the Supreme Court and it removes any sort of ambiguity and ad-hoc agreements such as the ones you have previously had (does not matter how small or large the estate is).
In your case, the best bet is to challenge your Freeholder's managing agent and then take the matter to the FTT. I am confident, this will almost always, lead to a fair outcome!
Jill Lucas
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:06 PM, 10th December 2022, About 2 years ago
Hi Mervin
Thanks for your comments and our agreement was not adhoc and registered with the land registry. I already manage 4 properties with no issues. Going back to Settlers Court this judgement was more geared to mega blocks but the key principal remains that at the start of the RTM process agreement should be reached and signed off on areas of responsibility as this is what RTM is all about taking control to the benefit of leaseholders. At present the sharks are swarming and there is a feeding frenzy of managing agents/freeholders looking to exploit leaseholders. The last thing on retired leaseholders minds is going to tribunals and legal action. The very best option is to make changes to the legislation and have written to Michael Gove's levelling up team as well as to the defense lawyers re Settlers Court to endeavour to re-balance this judgement which favours agents and freeholders.
Mervin SX
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:26 PM, 10th December 2022, About 2 years ago
Hi Jill,
Whatever you say, whatever agreements you were, whether it is registered at the Land Registry or not, the Supreme Court order brought a much needed clarity on the legislation to say "managing shared estates did not fall into the definition of the legislation, and therefore the right to manage could not extend to those parts".
The Supreme Court order also discredited the previously judged Gala Unity case.
What more clarity on the legislation would you like? What does retired & older leaseholders got to do with applying the law correctly? If one can't do this themselves, they should hire a competent lawyer to represent their case at the FTT.
I am 41, a private portfolio landlord, director of 5 RTM blocks of apartments and I am also the managing agent for a further 7 RTM blocks.
In my opinion, two things that could be done in future is to:
1 - abolish leasehold and introduce commonhold.
2 - give leaseholders the right to choose a managing agent, even for areas owned & managed by a freeholder.
In your case, you must take the matter to the FTT (if your complaint to the managing agent remains unresolved).
Jill Lucas
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:33 PM, 10th December 2022, About 2 years ago
Hi Marvin
Thanks for your comments good to talk to someone in the know! The law is the law - although RTM is all about control - and whilst Settlers Court has reversed the original judgement it has in my view created an in-balance and we are dealing with the fall-out of an agreement that was working well. I am a portfolio landlord and (self) manage small blocks with no issues beyond this one! As regards retired and older leaseholders many of them do not understand leasehold law and just accept invoices without challenging them, I have come across this a lot with enfranchisement which is another story as I support people to buy freeholds! We will of course go to FTT as necessary but will endeavour to address the balance of this judgement. Whilst I am keen to continue to build my business I am also keen to support leaseholders and ensure charges are fair and reasonable. Thank you for your comments and I wish you continued success.
Mervin SX
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:47 PM, 10th December 2022, About 2 years ago
Hi Jill,
I respect your knowledge and experience in the leasehold and RTM area.
I think the Supreme Court judgement has not created an in-balance - it was providing a much needed clarity to the EXISTING legislation.
And rightfully, it should backdate any other agreements that were made by wrongfully interpretting the law.
I hope you are able to get out of your particular situation by either undergoing a degree of negotiation with your current managing agents or challinging them at the FTT or considering enfranchisement. Good luck!
Jill Lucas
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:49 PM, 10th December 2022, About 2 years ago
Hi Mervin
Thank you for your response and respect your knowledge as you sit on the other side of the fence! Right to Manage is what it says on the tin and enables leaseholders to have control. This judgement has reversed this and will of course suit some unscrupulous managing agents/freeholders who can take advantage and profit from this short lived reversal,which is likely to change with the Leasehold Reform Act. We are challenging the judgement with support from the LKP, Levelling up team, the media etc. Interesting times ahead! So watch this space
Mervin SX
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:12 PM, 10th December 2022, About 2 years ago
Hi Jill,
I am not on the other side of the fence. I am a portfolio landlord, I have supported an array of successful RTM claims and I also own/operate a block management company. But I respect the law.
The Supreme Court order has not changed the RTM legislation. The judgement has allowed the legislation to be interpreted correctly without the need for ad-hoc agreements - i.e. RTM only applies to the building.
How can you challenge a Supreme Court Judgement without change in legislation?
If so, how are you doing it?
Jill Lucas
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:53 PM, 10th December 2022, About 2 years ago
Hi Mervin
OK apologies for my misinterpretation. We also respect the law but it is a gift to managing agents and freeholders and unfair for leaseholders to pay double for the same provision of service as previously! so this legislation needs to be at the very least tweaked possibly thru challenges and changes in case law. We are communicating with key influencers in respect of the changes to the leasehold reform act, MP's, media etc. The issue is that our leaseholders are now being invoiced with excessive charges for the same service without justification. This I am sure you are aware is not uncommon practice in an unregulated market . I run a successful business and enjoy the rewards but dont like to see leaseholders being ripped off as I get hassled with increased service charge complaints. I am not on a mission and am looking to reach out to others impacted by Settlers Court. The word agreement is key to the way forward.