Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up15:31 PM, 27th June 2014, About 10 years ago
Reply to the comment left by "david manifold" at "27/06/2014 - 15:13":
Thanks for this, David.
Lodgers and excluded tenants are excluded under Section 3A(2) of the Protection from Eviction Act 1977 - so they don't need 2 months notice and though a court order is required for an excluded tenant, it isn't for a lodger.
HOWEVER, having said that, lodgers have different protection - that offered under contract law - the contract can be a very casual word of mouth agreement between two mates - it's still a contract to let if money is changing hands. The courts apply the "reasonable person's" standard, which means that the contract can only be terminated without due notice in the case of unreasonable behaviour. I invited Giles Peake, solicitor with Anthony Gold to read this post and he agrees with me (he tweets as @nearlylegal) - please feel free to Tweet him if you still disagree.
BTW, he also wants to point out to other posters on this thread that you can't get Legal Aid for a restraining order.
david manifold
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Sign Up15:50 PM, 27th June 2014, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "27/06/2014 - 15:31":
I would be very interested to see an example in law where a lodgers rights trump a home owners rights in his/her own when the home owner is responsible for all the bills and security of doors. A stated case would make interesting reading. Can you or your solicitor supply an example? Certainly if I thought this was the case I would not take one in and I am sure others wouldn't either and the result would increase the numbers of homelessness. A lodger who doesn't leave becomes a squatter. In any event, arrears or abuse would clearly breach any reasonable condition. I would agree however that a lodgers personal effects should be protected at all times....not just dumped in a bag. That is neither fair nor reasonable and illegal. They should be secured and allowed to be collected at a reasonable time. Also a landlord who takes in a lodger has a duty of care to ensure they do their safety checks, such as electrical safety and annual gas checks, where applicable as they are supplying a service.
Mark Alexander - Founder of Property118
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Sign Up15:59 PM, 27th June 2014, About 10 years ago
Reply to the comment left by "david manifold" at "27/06/2014 - 15:50":
A lodger who refuses to leave is a trespasser, not a squatter.
Thanks you to Mandy for seeking clarification of legal aid funding not being applicable for restraining orders. I learn something new every day and was surprised to hear this.
.
Mandy Thomson
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Sign Up16:06 PM, 27th June 2014, About 10 years ago
Reply to the comment left by "david manifold" at "27/06/2014 - 15:50":
No one is saying lodger's rights trump home owner's rights - typically, a lodger would have a month's notice to leave, after which they would be trespassing - the notice period may be shorter than that, for example if rent is paid weekly - Google "lodger notice periods".
Where unreasonable behaviour is concerned and a live in landlord threw a lodger out with less notice than they're contractually entitled to (as the lodger is in breach of the contract), a landlord could be taken to court by a disgruntled lodger, who could then claim the rent for the remainder of the notice period plus any expenses - so any live in landlord in this situation would be advised to gather as much evidence of the unreasonable behaviour as possible (keep a diary, photos, witnesses etc). However, in practice, very few lodgers would bother going to court, as indeed many tenants don't, in part because they're often unaware of their rights.
I researched all of this very thoroughly for a year before I published my lodger/landlord advice website. I studied people such as Tessa Shepperson very closely and looked into cases such as Street v Mountford. This was after being both a lodger, a live in landlord plus a regular landlord myself.
I should like to point out for the record that Giles Peake is not my solictor...
Vivien Gudgeon
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Sign Up14:42 PM, 28th June 2014, About 10 years ago
Thank you everyone; I now feel more confident that I can lock him out and regain my home. My worry was that he would sue me for illegally evicting him but I gather from all the comments that I am indeed within my rights. I will let you know how this progresses.
vivien
Vivien Gudgeon
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Sign Up11:37 AM, 29th June 2014, About 10 years ago
Reply to the comment left by "Vivien Gudgeon" at "28/06/2014 - 14:42":
Update, he has shut himself in the room and does not go out unless he knows I'm at work. This makes it very hard to lock him out. He is avoiding me completely and will not pick up any letters or notes I leave. The smell of stale cigarettes and booze from the room is revolting; he still sneaks out to the shop when I'm out but has not paid any more rent.
Vivien
Mandy Thomson
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Sign Up12:26 PM, 29th June 2014, About 10 years ago
That's dreadful! You'd think he'd at least pay the rent and behave himself, if he's situation really was desperate...
Firstly, arrange a day off work, then set up an incident with the police force for your area, preferably online (as it's much more likely to be dealt with by someone with a knowledge of landlord and tenant issues). If you've less time, use the 101 number.
Can you also arrange for someone to be there with you on that day, and change the locks - without having to call a locksmith, as it will have to be done quickly while the trespasser is out and you won't be able to book an appointment? Can you bolt your door to exclude someone who has a key?
Make it clear to the police that the lodger should have been gone by a specific date (i.e. that in your original notice). Be prepared to show the police proof that you're the householder, such as your own mortgage or tenancy agreement, or failing that, utility or council tax bills in your name) and copies of the lodger Notice and Agreement.
The police are not expected to be knowledgeable about landlord and tenant law, so you may also need to make it clear that your former lodger did not own or rent the property as a tenant and explain that your lodger shared living space with you and as such was a licensee, with only the right to reside granted by their contract with you and therefore S1(2) Protection from Eviction Act 1977 doesn't apply.
A useful analogy is a troublesome hotel guest - which is based on very similar licensing legislation.
Tell the police that your lodger IS NOW A TRESPASSER as due notice has long since expired.
Your right to evict a licensee without a court order is contained in section 3A(2) of the Protection from Eviction Act 1977.
However, the police might still refuse to attend the eviction, and might even tell you it's a civil matter or to seek legal advice, as it's not an area they typically feel confident about involving themselves in - in which case, all you can do is to ask a friend to be there and change the locks that day after the lodger has gone out.
On the day, let the "lodger" (trespasser) think you've gone to work as normal.
Mandy Thomson
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Sign Up12:46 PM, 29th June 2014, About 10 years ago
Nearly Legal
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Sign Up13:07 PM, 29th June 2014, About 10 years ago
For clarity, I think that Mandy is right that any notice period will be governed by the lodger's agreement, and that will be cover by the unfair terms regulations. Where the lodger has acted in serious breach - being threatening, for example - then very short notice, say 24 hours, would be reasonable.
There is no legal or statutory retirement for a notice period for a lodger and no statutory protection for lodgers from being evicted (the comment of mine that Mandy linked to was about residential licensees, not lodgers, where the protection from eviction act does apply).
As far as I can see, the original questioner is well within her rights to exclude the lodger from the property, and, if they refuse to leave, to seek help from the police. That said, the police rarely have a clue about these matters, so may need careful guidance.
Giles Peaker.
Vivien Gudgeon
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Sign Up15:04 PM, 29th June 2014, About 10 years ago
He has just come out of his room to turn off the water, I have a flooding boiler-plumber tomorrow, more expense!
Mark claims he only owes a week, that he has helped fix things in the house, though mostly unasked for, he insisted, saying it was therapy (he's an alcoholic) even when I told him no. He is now using this as a sort of blackmail, he thinks he only owes one week rent but according to the spreadsheet I have kept he owes £370 to date. When I was in hospital with pneumonia he didn't pay rent for the 2 weeks I was in, my aunt can verify this. He claims it was only one he missed, he truly believes what he says, he claims I've damaged a pair of £160 glasses and it's not possible to replace just one lens in Armani (?)glasses; I'd done the black bag thing but he came in and stopped me. He said he would pay in rent tomorrow but I've told him just to keep it towards the glasses and I'd deduct the rest from his arrears, that's when he said he didn't owe me. He is accusing me of making him starve as he cannot use the kitchen, again, not true, I'm at work often enough anyway. I have even written in the last letter of notice that he is free to use the kitchen and bathroom till he leaves. Regardless of this, his lies, theft of wine, and threats of damage surely gives me the right to ask him to go. I told him he had overrun 3 or 4 notices to quit, he went back to his room.
If anyone was to listen to him they would think I was the cruellest woman alive, he is so plausible. I really can't cope any more. I do worry that he might try to sue with his sob story, however untrue.
Can someone tell me, all the complaints apart,, am I still within my rights to lock him out even if he says he doesn't owe me the arrears I say he does and are my letters and words enough? I fear he will fight this.
Sorry for rambling, I'm just so upset.
Vivien