Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Seething Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:27 AM, 21st November 2022, About 2 years ago
Reply to the comment left by Beaver at 21/11/2022 - 08:59
The proposal is for Band C, not D!
The problem is that Government is committed to rapid progress towards net zero emissions, which is the motivation for the proposals. Whether tenants will benefit is neither here nor there, although the notional reduction in heating costs will no doubt form part of the publicity and justification for the changes.
More worrying is that the consultation floated the idea of introducing a further requirement for the environmental impact rating, so the EPC revisions will almost certainly just be the next step on a long and increasingly expensive journey.
Beaver
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:12 PM, 21st November 2022, About 2 years ago
Reply to the comment left by Seething Landlord at 21/11/2022 - 11:27
My point is really that the EPC system does not work at Band D or at Band C. And rents have been shooting up with a 20% rise in some areas:
https://www.theguardian.com/money/2022/oct/21/private-rents-britain-hit-record-high-demand-properties
That's partly driven by the lack of supply vs. demand in the rental market but in truth all the measures applied against landlords in recent years have been inflationary. Nobody should ever have been surprised that rents are going up dramatically now.
All that's going to happen if the government continues with the proposals to ban the rental of properties below band C is that tenants will have less choice. If they sorted out the EPC so that you could believe in the rating then tenants could have more choice e.g.:
(1) Rent a Band D property but your energy bills may be higher (might not be true actually if you are using solid fuel rather than electricity)
(2) Rent a Band C property but your rent is going to be higher.
If they continue with the current proposals it is inevitable that they will be inflationary because they will either reduce supply or they will drive up rents even further. And all for no reason because the EPC system doesn't work anyway.
Seething Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:46 PM, 21st November 2022, About 2 years ago
Reply to the comment left by Beaver at 21/11/2022 - 12:12
"All that's going to happen if the government continues with the proposals to ban the rental of properties below band C is that tenants will have less choice" could be the understatement of the year.
Apparently 60% of properties are currently Band D or below.
TheMaluka
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:12 PM, 21st November 2022, About 2 years ago
Reply to the comment left by Seething Landlord at 21/11/2022 - 13:46With the demise of the High Street and subsequent loss of shop doorways it would seem that a Park Bench business would thrive.
Beaver
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:32 PM, 21st November 2022, About 2 years ago
Reply to the comment left by TheMaluka at 21/11/2022 - 14:12
It will....but there's going to be a lot of competition for those park benches and they are going to become really expensive. But if you speak really nicely to your local government energy inspector and persuade him to assume that they have lots of insulation that he can't see and promise to install a ground source heat pump that won't work when they turn the power off in January they'll probably make band C even if they are a bit damp. 😉
Old Mrs Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:46 PM, 21st November 2022, About 2 years ago
Reply to the comment left by Beaver at 21/11/2022 - 14:32
But there will be media outrage if someone catches a cold from sleeping on a damp park bench! Then the local authority will introduce a licensing scheme with ridiculously onerous conditions and £30,000 fines for each infringement.
Old Mrs Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:30 PM, 21st November 2022, About 2 years ago
Reply to the comment left by Dennis Forrest at 15/11/2022 - 14:46
I understand EPCs do not consider solar gain at all. I live in an old single-glazed solid-stone-walled house which faces south on a south-facing slope. The solar gain from the large windows on the south side has to be experienced to be believed and the thick stone walls act like storage heaters. An EPC assessment would take no account of that or the shelter the hillside gives to the north side which has only three small windows. Built around 1900, with a wind pump to raise the water from the well, a large rainwater storage tank and efficient septic tank drainage it would beat today's new-builds in any realistic assessment of ecological impact but probably score an EPC rating of F or G.
Beaver
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:56 PM, 22nd November 2022, About 2 years ago
Reply to the comment left by Old Mrs Landlord at 21/11/2022 - 23:30
I don't think you are alone. If the government goes ahead with the current proposal there will be lots of rental properties in rural areas with solid walls, or walls that shouldn't be filled with CWI (cavity wall insulation) because it will create a problem with damp, or with a roof that needs ventilation to allow the joists to breathe; many of these will become unrentable even if they have ready access to firewood (a renewable). Bulldozing those houses to put up something that depends upon electricity generated by gas (or even coal if we still used it) makes no sense. Not allowing the owners the option to access grants for photovoltaics or wind generation because they aren't going to put in CWI also makes no sense.
When it comes to bills for tenants there will be plenty of properties out there that cannot be easily moved to Band C that still use either coal or smokeless solid fuel of some kind that will also become unrentable even though vs. electricity the solid fuel is relatively cheap for the tenants and provides energy security. When that happens supply will go down even further, demand will go up even further and rents will escalate even more than the 20% we have just seen. That problem will be dumped on the social housing sector and the benefits system.
The properties that cannot easily make Band C may either be sold or upgraded; if they do come back on the rental market after the owners have spent tens of thousands upgrading them it will be at a much higher rent.
Some properties will be sold and will just have CWI fitted to tick the EPC box; they will be sold on leaving the new owner occupiers to deal with the damp problems 5-10 years down the line. And then there will be a row about who is liable for that.
The EPC system isn't an Energy Performance System because it doesn't provide a reliable indicator of the performance of a property; what it is is an ENC system
https://en.wikipedia.org/wiki/The_Emperor%27s_New_Clothes
but in this case the weavers are the companies selling the cavity wall insulation and the officials are the MPs agreeing for some reason that the system looks better than it really is.
Here's a formula for your local EPC inspector:
All properties ==> Band C = Rent Escalation x 2
Reluctant Landlord
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:36 AM, 23rd November 2022, About 2 years ago
'needs improvement'!!???
Needs to be scrapped. A proper assessment into what it is supposed to be addressing has to be decided first and then and only then a proper plan and system put in place to effectively monitor this - THEN think about improvements!
Beaver
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:21 PM, 23rd November 2022, About 2 years ago
Coincidentally one of the building societies just issued a warning on foam insulation damaging properties.
https://www.msn.com/en-gb/money/other/uk-s-biggest-building-society-warns-it-may-reject-mortgage-applications-on-homes-with-spray-foam-insulation/ar-AA14qNLX?ocid=msedgntp&cvid=d8fcb2b5643b4f629cfe62f19e0fbf0d
You need reliable advice on how to improve the energy performance of your property. At the moment the EPC system doesn't provide reliable information and landlords, tenants and owner-occupiers are all vulnerable to the cowboys selling the insulation just as the tenants at Grenfell were vulnerable. No cavity walls ever burned anyone to death. Lots of children have probably been saved from asthma through not having damp and mould in their properties because they were adequately ventilated and the properties had an air gap in the walls to stop the damp getting in.
In theory giving tenants a choice of Band A if you want predictable or low energy bills or B and D or E if you need to be more careful with your energy use to avoid high bills would make sense *if* the EPC system worked. At present the certificate and the system need a caveat that says at the moment the EPC certificate you are looking at is highly likely to be b******s, we really have little idea of the energy performance of this property and we are just ticking a box to comply with a meaningless government target that is probably going to be damaging either to you or your home.