Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:13 AM, 13th June 2017, About 8 years ago
Hi Gareth,
Not obvious to me and some might say clear as Mud !
Puzzler
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Sign Up11:17 AM, 13th June 2017, About 8 years ago
I think it means in line with the annual inflationary increase in housing benefit paid to the tenant. Presumably this is social housing? what type of tenancy is it that runs for 43 years? or is it ground rent?
terry sullivan
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Sign Up12:12 PM, 13th June 2017, About 8 years ago
does hb go up annually?
Sam Addison
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Sign Up12:58 PM, 13th June 2017, About 8 years ago
'the Rent...to be equal to any percentage increase...in the sum of any housing benefit...which is receivable by the Tenant..'
It seems to me that if the tenant is not entitled to benefits then the rent is ZERO. Otherwise the rent is to be equal to a percentage increase. If benefits go up be 3% then the rent is to be 3 whats???
This is utter nonsense. I don't know who wrote this but i suspect that it is not enforceable under the law.
Gareth White
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Sign Up13:26 PM, 13th June 2017, About 8 years ago
Hi Guys
The whole clause reads as follows
3. RENT ANO RENT REVIEW
3.1 The Tenant shall pay the Rent in advance on or before the Rent Payment Dates.
3.2 The Tenant shall pay the first installment of the Rent (being a proportion of the Rent due from the date hereof to the date immediately preceding the next Rent Payment Date) on the date hereof
3.3 The Tenant shall pay interest at 4% above the base rate of The Bank of England on any rent lawfully due that is paid more than 14 days after the date on which it became due. The interest will be payable from the date the rent should have been paid until the date the rent is actually paid.
3.4 The Tenant shall be in breach of this Lease if the Tenant fails to pay the Rent in accordance with this clause 3.
2
3.5 If the Property is damaged or destroyed by an Insured Risk so as to be unfit for occupation and use then, unless the damage or destruction was caused by the willful actions, negligence or default of the Tenant, payment of the Rent shall be suspended until the Property is fit for occupation and use.
3.6 In this clause 3 the President is the President for the time being of the Royal Institution of Chartered Surveyors or a person acting on his behalf, and the Surveyor is the independent valuer appointed pursuant to clause 3.11.
3.7 The amount of the Rent shall be reviewed on each Review Dates in accordance with this clause.
3.8 On each of the Review Dates the Rent (being the rent payable per calendar month) shall be adjusted to be equal to any percentage increase, as measured on an annual basis from the date of the commencement of the Tenant's occupation of the Property under the terms of this Lease, in the sum of any housing benefit or equivalent state or other benefit which is receivable by the Tenant in respect of his occupation of the Property.
3.9 If any question or dispute arises between the parties as to the amount of the Rent payable or as to the interpretation, application or effect of any part of this clause 3 the question, dispute or disagreement is to be determined by the Surveyor. The Surveyor shall have full power to determine the question, dispute or disagreement.
3.10 If either the Landlord or the Tenant reasonably believes that any change in the way housing benefit or equivalent state or other benefit is paid or calculated would fundamentally alter the calculation in accordance with this clause 3 and has given notice to the other party of this belief, or if it becomes impossible or impracticable to calculate the rent in accordance with this clause 3, then the Landlord and the Tenant shall endeavour within a reasonable time to agree an alternative mechanism for setting the Rent. In default of such agreement, an alternative mechanism shall be determined by the Surveyor provided that the Surveyor must determine the alternative mechanism in the spirit in which the current calculation has been devised.
3.11 The Surveyor shall be an independent valuer who is a Member or Fellow of the Royal Institution of Chartered Surveyors. The Landlord and the Tenant may, by agreement, appoint the Surveyor at any time before either of them applies to the President for the Surveyor to be appointed.
3.12 The Surveyor shall act as an expert and not as an arbitrator. The decision of the Surveyor shall be given in writing. The written decision of the Surveyor on the matters referred to him shall be final and binding in the absence of manifest error or fraud.
3.13 If the Surveyor dies, or becomes unwilling or incapable of acting, or unreasonably delays in making any determination, then either the Landlord or the Tenant may apply to the President to discharge the Surveyor and clause 3.11 shall then apply in relation to the appointment of a replacement.
3.14 The fees and expenses of the Surveyor and the cost of the appointment of the Surveyor and any counsel's fees, or other fees, reasonably incurred by the Surveyor shall be payable by the Landlord and the Tenant in the proportions that the Surveyor directs (or if the Surveyor makes no direction, then equally). If either the Landlord or the Tenant does not pay its part of the fees and expenses of the Surveyor within ten working days after demand by the Surveyor then:
(a) the other party may pay instead; and
(b) the amount so paid shall be a debt of the party that should have paid due and payable on demand to the party that actually made the payment,
The Landlord and the Tenant shall otherwise each bear their own costs in connection with the rent review.
3.15 If the revised Annual Rent has not been agreed by the Landlord and the Tenant or determined by the Surveyor on or before the relevant Review Date, the Rent payable from that Review Date shall continue at the rate payable inunediately before that Review Date. On the date the revised Rent is agreed or the determination of the Surveyor is notified to the Landlord and the Tenant, the Tenant shall pay:
(a) the shortfall (if any) between the amount that it has paid for the period from the Review Date until the Rent Payment Date following the date of agreement or notification of the revised Rent and the amount that would have been payable had the revised Rent been agreed or determined on or before that Review Date; and
(b) interest at the Interest Rate on that shortfall calculated on a daily basis by reference to the Rent Payment Dates on which parts of the shortfall would have been payable if the revised Rent had been agreed or determined on or before that Review Date and the date payment is received by the Landlord.
3 .16 Time shall not be of the essence for the purposes of this clause 3.
3.17 As soon as practicable after the amount of the revised Annual Rent has been agreed or determined, a memorandum recording the amount shall be signed by or on behalf of the Landlord and the Tenant and endorsed on or attached to this lease and its counterpart. The Landlord and the Tenant shall each bear their own costs in connection with the memorandum.
3.18 The Tenant shall in addition to the Rent pay in arrears on or before the Rent Payment Dates the Insurance Rent by 12 equal monthly installments
3.19 For the avoidance of doubt the Rent and Insurance Rent shall be due at all times and shall not be conditional upon receipt of the Tenant of any housing benefit or equivalent benefit
Puzzler
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Sign Up13:53 PM, 13th June 2017, About 8 years ago
Reply to the comment left by "Sam Addison" at "13/06/2017 - 12:58":
Yes i.e. it just identifies the increase by whatever inflation measure is used (e.g. CPI or RPI) for benefits, this must be social housing. The increase is zero not the rent, if 3% then the same increase is applied to the rent. The rent is subject to the increase not equal to it!
So rent =1000 pcm
Benefits rise by 3%
Rent also rises by 3%
1030 pcm
Crucially the landlord is bound by this formula
Puzzler
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Sign Up14:01 PM, 13th June 2017, About 8 years ago
Reply to the comment left by "terry sullivan" at "13/06/2017 - 12:12":
Reviewed and goes up in line with inflation
Gareth White
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Sign Up14:12 PM, 13th June 2017, About 8 years ago
Reply to the comment left by "Puzzler " at "13/06/2017 - 13:53":
Puzzler so say the rent at the start of the lease is £600pcm it will will go up yearly based on inflation rise. Would it also be able to go down as not specified upward only? For info it is a private house that has been sold with a tenant and this lease.
Its confusing because in the whole clause I posted it refers to RICS surveyor assessing the rent would they not go to market rent or just work out the inflation increase?
Sam Addison
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Sign Up15:39 PM, 13th June 2017, About 8 years ago
It is clearly a standard RICS contract not dissimilar to Institution of Civil Engineers contracts I have worked with.
The intention is clearly that rent increases shall be tied to increases in housing benefit for that particular type of property.
It also requires the tenant and landlord to agree the rent increase and, failing that agreement, it shall be determined by a member of RICS.
While clause 3.8 (badly drafted in my opinion!) only refers to increase it is obviously theoretically possible that if referred to the Surveyor they could take deflation into account and fix a decrease in rent. There is nothing in the contract specifying what the Surveyor will use to determine the rent payable, whether market rents or inflation increases.
Any argument in interpretation of the contract is got round by referring to the Surveyor who ultimately holds all the power including setting his own fees and determining apportionment of these between Landlord and Tenant.
Personally I wouldn't use this contract but would look to put tenant onto an AST with which you or your letting agent is familiar.
Gareth White
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Sign Up16:26 PM, 13th June 2017, About 8 years ago
Reply to the comment left by "Sam Addison" at "13/06/2017 - 15:39":
Thanks Sam - the problem I guess is that its a lease for 43 years so no opportunity to convert to an AST as the tenant isn't going to want to change