Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up6:17 AM, 1st February 2013, About 12 years ago
It sounds to me like you are dealing with a professional rent dodger here.
Did your letting agent use a referencing company?
Did your letting agent offer to arrange Rent Guarantee Insurance for you?
If the answer to these questions is no then I suggest you never use this agent again.
I also suggest you register with http://www.landlordreferencing.co.uk/ and http://www.tenantid.co.uk/ and add this tenant to their databases. This service is free and whilst it will not help you get them out it may well prevent them from finding another property when you do.
You really ought to consider taking professional advice on this. The foremost legal authority on these issues is Paul Shamplina at Landlord Action - see >>> http://www.landlordaction.co.uk/site.php
Paul offers a fixed fee service, it isn't cheap but if he manages to get them out a few months quicker his fees will be money well spent.
Good luck!
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Sign Up9:27 AM, 1st February 2013, About 12 years ago
I have a tenant who is 2 months in arrears and I have been advised that I can only now serve a sec 21 notice which will take a further 2 months of lost rent before I can apply for eviction through the courts which could cost me a further £500 plus court fees etc. This has happened to me 3 times in as many years. There seem to be a lot of savvy rent dodgers out there who cost landlords a lot of money. The law must be changed!
Mark Alexander - Founder of Property118
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Sign Up10:30 AM, 1st February 2013, About 12 years ago
I completely agree Craig, but until it does, we are going to have to start using services like this >>> http://www.property118.com/?p=35711
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Sign Up13:40 PM, 1st February 2013, About 12 years ago
I think you are finding as Mark suggests victims of a professional rent dodger.
The ONLY way to ultimately protect yourself against professional rent dodgers is as Mark states.
RGI or something similar is the only way to recover monies and to pay your mortgage.
I have been in a worse situation than you and have FINALLY learnt my lesson!
I refuse now to take ANY prospective tenant who cannot pass a RGI check.
This means defacto very few DSS tenants will; ever be able to rent my properties or anybody with a history that the RGI underwriters don't like.
I have a similar situation going on as you and so far have been paid £10000 by the RGI company.
Very soon an eviction date will be arranged and the tenant booted out.
It will have cost me £99.00!!
Had I RGI on all my other previous wrongun tenants who stitched me up I would be minted rather than technically bankrupt!!
If LL wish to sleep easy at night and they do not have resources to service a mortgage whilst evicting a tenant they must have RGI.
Taking a tenant on without a RGI policy in force is a gamble pure and simple.
If you as a LL cannot afford to subsidise a tenant who refuse to pay rent until you can evict them then you need to have about 10 month's worth of mortgage payments.
Personally I prefer to now pay £99.00 and never suffer such losses again.
Yes it makes it harder to source tenants; that just shows you how many wronguns there are.
However I'd rather suffer extra voids until a decent tenant comes along than take a wrongun and suffer months of no rent payment.
These circumstances inevitably must lead small LL to invest in property types in areas and tenants who will pass a RGI check.
Defacto this means leaving the HB sector.
All it takes is one wrongun tenant to undo all the supposed advantages of extra cashflow a LHA tenant can bring
I'd rather have less cashflow and a tenant on whom I had RGI.
Like most things in life you have to decide whether to gamble of not!
Me I don't gamble anymore; the HOUSE always wins!!.
Nat Patel
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Sign Up16:43 PM, 1st February 2013, About 12 years ago
Hello, Mark said 100% correct.we must keep away from these professional Agents and rent dodgers.I have been similar situation last September.I am lucky that I went through the letting agent who know me from over 10 years & they let my house.I told them to get rid of them after 3 month they managed to move tenants.But I told agent I am not letting with him again as brought me wrong tenants.Please get professional legal help and good luck.
Recardo
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Sign Up10:20 AM, 3rd February 2013, About 12 years ago
It seems every thing is against the LL but all in favour of bad tenants, The law should be changed in favour of LL, the tenant does not pay they should be out straight away. I have a tenant served with section 21 now. It is the first for me and took the best part of a lay to find and download the forms, find and copy all the information required in tpiplicate, £6 special post, £175 court fees Plus 4 months Partial loss of rent.
I applied to the LHA for direct payment, and told the tenant if they did not sign over the beneft, and pay the top up rewuired i would serve notice so they agreed. Notice was service when the did not pay on the 2nd month. Although I lost the first month rent the benefit paid to me by the council gives some income although app £160pm short,
I informed the council that notice was served and the tenant should leave on 4 feb. I asked if it was their intention to advise them to stay on and wait for the court order and thereby getting a CCJ against them. and all that would entail in the future. I said the tenants had made themselves homless by not paying the rent, and a CCJ would not help them in the future.The council DID not reply
I also told the tenant they may receice this advise but if it led to a CCJ they would find it hard to rent from a private landlord, be refused loans, and may only end up in B&B.
Told the Council last week the tenant should be out on 4th Feb, and could they let me know what was happening with them as the had refused to reply to my text,calls,and emails for the last month. They said they could not pass any information about the tenant to me, but they had susspended payments to me and would i let them know when they had left.
I said they probably new more than me as the tenant had indicate to me by email 4 days ago that the COULD not leave without a court order, and that the were very sorry for having to go down this road. I also asked the council why they could not give me information on my tenant on who's behalf
they were paying housing benefets directly to me, BUT i had to notify them of any changes of my tenant curcumstances who are vertual strangers to me and may have moved out 5 weeks ago. NO reply.
There was an article in the Sutton Guardian.co.uk on Friday 31 Jan: ''Council accused of balliff tactics''. A tenant was advised to wait for the court order and balliffs.
I am owed money I will not be able to recover and the Government allows this. The law should be changed now. If the tenant does not pay the rent they should be moved on, and the govenment should reenburst us and recoup they cost directly from the tenant, through benefits or from their pay packet if working
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Sign Up17:26 PM, 3rd February 2013, About 12 years ago
In this climate choosing not to opt for Rent guarantee or equivalent is a brave decision.
Use a professional agent (of course I am biased), but I see frequent examples of landlords who had not understood the risks they take. Make sure you pick an agent more interested in representing their clients than just closing a deal.
Mary Latham
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Sign Up19:28 PM, 3rd February 2013, About 12 years ago
Good for you for tracing the previous landlord, well done. Ask her to give you written details of her case without making any remarks just the facts. Tell the tenants that you have this information and now intend to produce it in court to prove that they are engaged in fraudulant activities. In fact you have no chance of them be convicted of fraud but they will not know that. Offer to let them walk away if they leave within 7 days having given you written Notice. Make CERTAIN that you get that Notice to prevent them saying that they were illegally evicted and do all this verbally. Even if the landlord will not put it in writing they will not know that, don't name her because I suspect that there have been several victims and they will not know which one you have found.
If you do end up in court take the information with you if you get it in writing. Also take any emails where you gave them Notice that you would be calling at the property during the tenancy, notes from any inspections you have carried out, a copy of the Inventory and any other documents that will prove that you have been a good landlord.
I am not usually a devious landlord but I get sick and tired of hearing stories like this and there comes a time when I play by their rules.
Log them with http://www.landlordreferencing.co.uk to warn other landlords and to help you to feel that they have not just walked away. Please let us know how you get on. Good luck
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