Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Lyn Mallee
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Sign Up18:15 PM, 15th July 2016, About 8 years ago
At a one to one meeting they verbally gave me an extra 12 months but then when it got to 4 months they visited with a more senior employee and stated that I had 3 months to redeem or penalty interest would be added.
Kate Mellor
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Sign Up20:27 PM, 15th July 2016, About 8 years ago
Reply to the comment left by "Ian Narbeth" at "15/07/2016 - 18:09":
You may be quite right of course Ian, Natalia won't know the answer to any of these questions for certain without asking her contact person at ME which is what I advised her to do. It's always best to know the worst.
Myself and my husband have just spent the past two years remortgaging properties individually after Yorkshire bank decided to ditch it's business lending to property businesses. We had the same problem regarding properties being jointly secured against all lending and having to negotiate peeling individual properties off. Ultimately they want their money back and in our case anyway they could see we had a plan, we had a deadline to work to & they worked with us to achieve it.
Unfortunately for us mid-way through the process our loans were sold on to Cerberus which was a mess, but we still managed to carry on as before, the only difference being we had to pay their legal fees for releasing the securities.
So I probably have more experience with this type of situation than many landlords. The worst deal we were able to strike was the first property we released thru Cerberus where they insisted on the full value of the first property to release it and the balance on the second remortgage. After that they were fine.
Other lenders may deal with things differently, but this was my experience which is all I can offer.
With regard to reading the facility letter, certainly in the case of Yorkshire Bank anyway, it was clearly spelled out in fairly plain English that any security held was security for any and all lending. Again this may well vary with other lenders.
Natalia smith
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Sign Up9:51 AM, 17th July 2016, About 8 years ago
Thank you all for your advices. I reduced the price of one of the ME flats which worries me the most and already got the phone calls from estate agencies for viewings. I am going to wait for couple of weeks and see if I get the offer on new price. If yes I most likely would be able to complete before December and pay off all 3 mortgages.
If not I will contact ME and see what they say and than act appropriately.
Simon Hall
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Sign Up8:49 AM, 19th July 2016, About 8 years ago
I would suggest that, you remortgage the properties in any case and assume worst case scenario that properties won't sell. However keep them on the market and do your utmost to sell them.
When you apply for remortgage, be sure that, your mortgage does not come with "Redemption Penalty" and your mortgage contract allows you to redeem your mortgage at any time. Your rate might be around 1% more expensive on average but when you compare, redemption penalty with 1% extra interest rate then latter is much cheaper and better option considering you are likely to redeem in next few months.
Furthermore as others have suggested that, there are lenders out there who will take rental income as a way of servicing the mortgage and will not ask for any other earned income.
Hope it helps.
Natalia smith
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Sign Up9:03 AM, 19th July 2016, About 8 years ago
Reply to the comment left by "Simon Hall" at "19/07/2016 - 08:49":
Already spoke to the broker who said there is no chance for me to remortgage even with my excellent credit rating.
If nothing happens by the middle of August I am going to borrow money from my friends and fully pay MW mortgage so it becomes my PRP.
Assuming the worst that I cannot sell others on time and ME wont be willing to give me more time to sell and re-possess them at least I can put my PRP on the market without MW breezing down my neck..
Adrian Jones
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Sign Up9:06 AM, 19th July 2016, About 8 years ago
Reply to the comment left by "Natalia smith" at "19/07/2016 - 09:03":
Hi Natalia. What reason did they give?
Natalia smith
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Sign Up9:14 AM, 19th July 2016, About 8 years ago
I am not employed and the property I would re-mortgage doesnt generate enough rent. MW house doesnt generate any rent it all goes to repayment. Another on is under offer.
Howard Reuben Cert CII (MP) CeRER
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Sign Up17:58 PM, 19th July 2016, About 8 years ago
We have successfully remortgaged our Clients MX portfolio's over recent years. Some of them were partially remortgaged, and others fully remortgaged. More details how to contact us here > https://www.property118.com/member/?id=314
Natalia smith
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Sign Up21:32 PM, 24th November 2016, About 8 years ago
A little update for my situation. I sold one of the flats to the cash buyer in September (my debts with ME were consolidated) and I was about to complete on another one so I would be debts free and a position just to pay off the house. At the last moment the buyer solicitors find out that Freehold title for the flat does not refer to my late husband Leasehold title within the Schedule of Leases. When the issue was raised with the Management Company they said, “We believe that the lease should be registered against our client's title but it appears that an error was made at the time of our client's purchase 8 years ago.”
They wrote to the Land registry and received a letter from them stating, “the possible amendment to the register affects the schedule of leases. The nature of the potential change is to add the entry of the …flat registered under number….” And they added new worded lease.
The Management company view that the matter is being resolved since the buyer will not be purchasing the freehold title anyway and it shouldn’t affect the sale.
But the buyer solicitors insisting it has to be fully implemented before the sale.
The communication between my solicitors and myself has been very frustrating. I already spent almost £800 just answering different enquires, ordering management packs urgently, etc. So who is right? Do we have to wait or can we proceed with the sale? If there is anything I could do about it?
The problem is my deadline is 10th of December.
Thank you
Kate Mellor
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Sign Up12:38 PM, 25th November 2016, About 8 years ago
Great news that you've completed on one sale Natalia!. Can you clarify what it is the buyers solicitor is wanting done? Is it something that needs registering/amending at HM Land Registry? Is it something they want the Management Company to do? Is there a reason it can't be done quickly?
I've had some really horrible issues with the new lender, (due to their solicitors advice) refusing to complete until a problem at Land Reg is fully rectified and registered/removed from the title with barely any time left on the mortgage offer. My solicitor has gotten on the phone with Land Reg and they've been absolutely great, turning things around, sometimes the same day.
Do you have an account manager appointed to you for your mortgage? Have you developed a relationship with them? I'd keep in discussions with them, so that they know the sale is at a late stage and that you are awaiting Land Reg to complete X action prior to completion and sound out whether there will be any action taken if the completion date falls outside the 10 Dec deadline. They may have some leeway to make recommendations based on the circumstances.
In any event though, I'd push your solicitor to find a resolution before the deadline. If necessary get on the phone to the other solicitor, find out exactly who needs to do what, and ring them yourself and spell out the urgency. Then keep ringing to see if they've done it yet! You are the one with everything to lose here, not them. Be the 'Squeeky Wheel'!
Best of luck!