Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:18 AM, 15th July 2016, About 8 years ago
Dear Natalia,
I am very sorry to hear of your husband's passing and please accept my condolences.
It sounds like you are doing everything you can and I know you have probably read all the stories about how aggressive ME can be about getting loans repaid. However, I really do think that if you keep them informed all along the way I hope they would be sympathetic and give you the time you need if for any reason you run over the year.
Communication in this circumstance I think is best.
If you do for any reason run into any problems Peter Fisher is a legal expert on this matter especially with ME and if you need his help later on he can be contacted through his members profile >> https://www.property118.com/member/?id=10845
I hope that helps a little
Adrian Jones
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Sign Up11:26 AM, 15th July 2016, About 8 years ago
If you wish to continue letting them, I would suggest you speak to a mortgage broker.
Ross McColl
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Sign Up11:30 AM, 15th July 2016, About 8 years ago
In my honest opinion, MX will try to enforce the right to consolidate, they will take the surplus proceeds from sale and put it against the other mortgage. If you decide to not pay one of the MX mortgages it is likely that after 3 months of non-payment they will instruct LPA's if they think you are up to something.
This is probably not what you wanted to hear, you may be lucky and slip through the net if you only have 2 with them.
Good luck, all the best.
Ross McColl
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Sign Up11:33 AM, 15th July 2016, About 8 years ago
Reply to the comment left by "Ross McColl" at "15/07/2016 - 11:30":
If you raise enough cash to redeem, this is your best chance. I would also try to sell the other because If you redeem one then let the other go, they will sell it through LPA's, then come after you for any shortfall, bearing in mind it will be sold below market value and there will be LPA fees added.
Michael Freer
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Sign Up11:46 AM, 15th July 2016, About 8 years ago
Reply to the comment left by "Adrian Jones" at "15/07/2016 - 11:26":
Absolutely Adrian, (almost) regardless of your circumstance Natalia there will be BTL mortgages out there that you can apply for. There are many brokers on this site so you don't have to look too far to find someone who can help you find them.
Mandy Thomson
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Sign Up13:12 PM, 15th July 2016, About 8 years ago
Reply to the comment left by "Michael Freer" at "15/07/2016 - 11:46":
Yes, provided you have a reasonable credit score (which doesn't depend on your income) and don't have a lot of unsecured borrowing there are many BTL mortgages available which take the rental payments as the repayment vehicle, not your income (in other words, they don't look at your income at all, just your projected rental income).
I would also advise you to take out rent guarantee insurance which will cover your tenants' rent should they default for whatever reason - you will need up to date references for the tenants.
Kate Mellor
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Sign Up15:53 PM, 15th July 2016, About 8 years ago
I would agree with Adrian and others, your first port of call should be a good BTL mortgage advisor. If you can arrange a remortgage in your name for property two of the ME properties you will remove that pressure up front and be free to use the surplus funds from the sale you have agreed to redeem TMW property.
As Mandy says you don't have to have an income from a job to qualify for a remortgage, income from property is still income. If your TMW property is paid off this will increase the income relative to debt which will help you to be accepted and in addition if it were necessary you could potentially use it as additional security for any new borrowing.
There are some very low fixed and tracker rates just now which you could take advantage of with a view to putting the property on the market towards the end of the fixed term if that's what you wanted to do. You don't mention your age, but some lenders are lending up to age 85 now although the rate will be higher. Paragon Mortgages for one.
Again though, discuss all this with an experienced mortgage advisor before you do anything. Ours charges £50 for the application submission process & then a further £495 at the point an offer is issued. This is well worth it for the advice, industry knowledge, practical time saving and also peace of mind.
If for some reason you can't or don't remortgage before your sale completes, you'll have to take a look at your facility letter/T&Cs for the two ME loans to see whether there is a condition where each property acts as security for all borrowing in order to know whether they can insist on your using all proceeds from the sale towards your borrowing with them. If it's deemed a business loan I can pretty much guarantee that this will be the case.
Do you have a contact person at ME who deals with your loans? If so, ask them the questions so you have the facts you need to plan ahead. It may be that they will start adding charges or penalty rates to your loan if you run over, this is something you need to know.
You state that you are maintaining all mortgage payments on all three loans and from what you say you can afford to keep doing so, therefore I think it unlikely that they would take action to repossess a property as long as you keep in close contact with them and they are happy that you are in the process of getting things resolved. Also if you can show them your figures in regard to your income from the three properties and anywhere else along with details of your mortgage repayment figures and they can see that you have means to maintain the mortgages this will help.
Good luck with it all.
Lyn Mallee
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Sign Up16:36 PM, 15th July 2016, About 8 years ago
Unfortunately I have been through the same thing with mortgage express. I had two properties in my late husbands name and they gave me 12 months to redeem. I only managed to do one within the 12 month period and they gave me 12 months to do the second one but 6 months into the second one they put more pressure on and reduced the timescale and added extra interest to the final redemption figure. To begin with they were very understanding and UKAR would have a meeting with me every couple of months. I did build up a very good relationship with UKAR but if you have meetings with them make sure you have a witness present and everything is documented so they can't change the "goal posts". I had other properties with them but they were in joint names so were unaffected and when I sold one of these to help resolve the mortgages in question they did not use their "right to condolidate" but this was only because I was meeting with them regularly and they knew I was going to spend the money on one of the properties in question so that I could remortgage.
I also "don't have a job" as I am a full-time landlord and with a good F.A remortgaged the properties in question - mine just took a while because they were in negative equity at the time. I am happy to discuss further in private how I worked with MX
Adrian Jones
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Sign Up17:26 PM, 15th July 2016, About 8 years ago
Reply to the comment left by "Lyn Mallee" at "15/07/2016 - 16:36":
Hi Lyn. What was their justification for adding extra interest to the redemption figure?
Ian Narbeth
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Sign Up18:09 PM, 15th July 2016, About 8 years ago
Reply to the comment left by "Kate Mellor" at "15/07/2016 - 15:53":
Kate, you write: "You state that you are maintaining all mortgage payments on all three loans and from what you say you can afford to keep doing so, therefore I think it unlikely that they would take action to repossess a property as long as you keep in close contact with them and they are happy that you are in the process of getting things resolved."
You are in danger of giving false comfort to Natalia. Natalia, you should be aware that Mortgage Express are getting out of the mortgage business and if the loans are not repaid within the 12 months they are entitled to and will very likely step in and sell the properties, taking a lower price than you may think they are worth.
Kate, you also say to look at "the two ME loans to see whether there is a condition where each property acts as security for all borrowing". You won't easily find it unless you know your way around the Law of Property Act 1925. However, it is 99.9999% certain ME can consolidate so Natalia won't be able to redeem one mortgage without redeeming both.