Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Beaver
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Sign Up14:39 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Keith Wellburn at 04/10/2024 - 12:25
Lots of banks have build to rent arms:
https://www.paragonbank.co.uk/development-finance/build-to-rent
https://www.securetrustbank.com/real-estate-finance/build-to-rent-finance#:~:text=Build%2Dto%2Drent%20finance%20(,developed%20explicitly%20for%20rental%20only.
https://www.gatehousebank.com/business/prs-build-to-rent
https://www.onlinemortgageadvisor.co.uk/development-finance/build-to-rent/#build-to-rent-lenders
What all these build to rent banks share though is that they are typically prepared to lend 60-70% of the value to you. In other words you have to stump up 30-40% of the value and the bank takes no risk at all in the event of a downturn.
It is unlikely that a build-to-rent bank would lend to you if they couldn't see that you were able to get rent in and I suspect they'd want to see several years worth of tax returns showing that you could do it. That's because the bank takes no risk and you take all the risk.
You don't need to be a genius in maths to realise that a small downturn in value of your property results in a high proportion of your equity if you own only 30-40% of the equity. Anything that makes it harder for you to get your property back or perhaps forces a sale with a sitting tenant has a disproportionate impact on the BTL landlord and almost no effect on the bank. So without an efficient courts system, anything that the SNP, labour, generation rent or the Renters Reform Coalition does that doesn't result in you being able to get your property back when you need to dramatically increases your risk as a BTL landlord and drives up rents for tenants.
And in an environment where the government needs investors to invest in housing that results in a disproportionately high risk for the investor will not result in the houses that the government needs to resolve the housing crisis actually being built.
S21 exists because the courts don't work and it can easily take you a year to get your property back even if you've done nothing wrong as a landlord.
PH
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Sign Up14:43 PM, 4th October 2024, About 3 months ago
Tom, Darling, please, ...shut up ! You've just gone top of the class in the BS lesson.
Keith Wellburn
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Sign Up15:08 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Beaver at 04/10/2024 - 14:39
Yes, of course it’s a core activity of banks to provide finance - just to clarify Citra is a division of Lloyds and it builds and rents out the houses as part of its business activities. (I have done well with the shares after selling the majority of my portfolio).
Beaver
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Sign Up15:14 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Keith Wellburn at 04/10/2024 - 15:08
It is indeed...but what the likes of the Renters Reform Coalition either don't understand or choose to ignore is that as ever, banks pay themselves big bonuses and dividends to shareholders but take no risk. The risk is disproportionately borne by the landlord.
So if any tenant deserves to be compensated by anybody for a section 21 eviction it is the government that needs to compensate them via perhaps the benefits system for not putting an effective system in place for landlords to get their properties back when they have a problem tenant. The truth is that the costs of high-risk tenants are visited upon the good tenants in the form of higher rents and everything that this coalition does to exacerbate that drives rents up even further.
Keith Wellburn
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Sign Up15:35 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Beaver at 04/10/2024 - 15:14
Of course Citra is just a small portion of Lloyds overall activities but looking just at Citra, Lloyds IS the landlord as it owns Citra and Citra receives the rents from its property portfolio. I also don’t see how there is no risk to shareholders from lending going bad in any sector, dividends are not guaranteed to be paid (except for REITs where it’s minimum 90% of rental income derived profit).
It seems to be a corporate must do for many businesses not just banks to own a build to rent portfolio (a complete turnaround to when I started as a landlord and corporates wouldn’t touch residential with a barge pole). John Lewis was planning to go into build to rent and derive a substantial part of its profits from rental income.
Beaver
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Sign Up16:19 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Keith Wellburn at 04/10/2024 - 15:35
The proposals from the Renters Reform Coalition don't just apply to the likes of Citra. They apply to all of us.
An organisation like Citra is going to be capable of putting procedures in place to maximise their rents. And of course they are going to do that otherwise shareholders will not invest their money with them, or leave it invested with them. I wouldn't consider investing if they didn't.
I think that groups like the Renter Reform Coalition need to ask themselves the question "...who do you think is most likely to treat you fairly? A small landlord? Or a bank?"
Keith Wellburn
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Sign Up16:26 PM, 4th October 2024, About 3 months ago
I would also make the point that the interests of large scale corporate build to rent and smaller traditional landlords, incorporated or not, aren’t aligned.
This idea of making a payment to tenants on ending a tenancy is just a nonsense full stop. But if it were in place, I suggest it would be a worse deal for a landlord with a coupe of properties than it would be for large corporate landlord.
Assuming it wouldn’t be paid unless it was for the ending of a tenancy with no fault of the tenancy, for a start a corporate would never be in the position of wanting to move into the property themselves in any case.
These big corporates would be less likely to seek vacant possession to sell like a small landlord may need due to unexpected life events (or even planned ones like retirement).
A big corporate wouldn’t be worrying about a void period and refurbishment, EPC upgrades and coping with Section 24 tax whilst paying the mortgage AND having to find the tenants leaving present.
A big corporate in build to rent will be charging premium rents in the first place and may even profit from rents going up to cover these leaving payments if they can charge even more, their tenants stay longer than the PRS in general and last but not least - anything that pees off more small landlords who leave the market is good news for the big built to rent players.
Beaver
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Sign Up16:28 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Keith Wellburn at 04/10/2024 - 16:26
Absolutely right on all counts.
Keith Wellburn
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Sign Up16:32 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Beaver at 04/10/2024 - 16:19
The idea is daft I agree, I just did a general comment on why it may actually favour large build to rent- this Tom Darling could be accused of being rather disingenuous seeing as build to rent may actually gain.
My own position is starting selling down from fourteen back in 2015 with one left now - none of this is really a surprise considering Osborne made it perfectly plain where small landlords stood, and logic suggested it could only get worse with Labour.
Beaver
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Sign Up16:42 PM, 4th October 2024, About 3 months ago
Reply to the comment left by Keith Wellburn at 04/10/2024 - 16:32I think that you are right. Daft ideas like this favour build to rent and larger institutions who have good processes to maximise rents, evict problem tenants and efficiently manage void periods. Void periods are a bigger problem for smaller landlords who tend to hold rents down to avoid them.
So my question really was in relation to your perfectly sensible comment that the general direction of regulation favours build to rent,
"...who do you think is more likely to treat you fairly, a good small professional landlord? Or a bank?"
The reason we have section 21 is that we do not have anything else that results in landlords being treated fairly when they have problem tenants. The costs of those problem tenants are visited upon the good ones.