Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Helen
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Sign Up14:22 PM, 26th February 2022, About 3 years ago
Exactly. If a boiler that belongs to an owner occupier blows up it can endanger lives in the whole building. It should be compulsory for all. Or for that matter an electrical issue which causes a fire. However, there is no current method to enforce this, except for landlords.
Old Mrs Landlord
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Sign Up14:44 PM, 26th February 2022, About 3 years ago
Reply to the comment left by Happy Landlord at 26/02/2022 - 14:01
Thanks HL, you have saved me the trouble of responding. For some reason Rod seems to have conflated me with Mick Roberts and made assumptions about my tenants and my membership of and views on landlord associations.
Carol
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Sign Up15:13 PM, 26th February 2022, About 3 years ago
Reply to the comment left by at 26/02/2022 - 13:28
I been a LL for 20 years. However, I have decided to sell up. I belong to a LL association and not impressed by the lack of support they give to the LL. My properties meet all current legislation and most meet the changes proposed. I would not rent a property that I was not prepared to live in. I used to believe that to rent a property in good order would mean that the tenant would respect it. WRONG. If you had gone through having to evict a tenant for non payment of rent only to find a nearly new property with £1,000's of damage, you might change your opinion. I have had NO support from the LL association and constraint from the government in evicting the tenant and obtaining compensation for damage, which will take at least 4 years to get back, if ever. I have had to pay out way more than any profit I made from renting to repair the damage so that the property is even presentable for sale. I will loose even more money on the sale, however, I do not need the stress.
All of the legislation is just limiting the choice for tenants. No one is forcing them to rent a particular property from the PRS. If they do not like what they see or where they are living they can move. It's called free choice. I do believe that a property that is rented should be safe and fit for purpose, but I am fed up of being on call 24/7 to sort out issues, most of which are caused by the tenants themselves, only to be told that tenants have more rights than I do and can effectively steal without recrimination.
The likes of Shelter only talk to tenants who have an issue, not the majority who are happy with the property they rent. Shelter, like the government are not in touch with reality.
In order for LL to remain solvent, they have to be allowed to run a business like any other. If someone doesn't like the price Tesco are selling sugar for they will go elsewhere. If Tesco want to sell more sugar they will lower the price or offer an incentive. However, if someone steals a bag of sugar from Tesco they will be prosecuted. Tesco can run a business and is expected to make a profit to cover the risks of doing so, LL have had these rights stripped away, and it is getting worse.
There is no one in any government that I would trust right now to make a decision that is both fair to tenants and LL's, and no LL association that is speaking up for them.
The last 2 bed house I put up for rent attracted over 80 applicants in 24 hours. Some got angry when told I was not accepting their application. I was even accused of discrimination that was against the law. I could only rent to one applicant and wanted to choose the one I thought most suitable. The process was not pleasant and I would not want to do it again. Don't tell me to use an agent. The eviction above was rented through an ARLA registered agent who gave me no support because I chose not to take out their extortionately priced rent protection. If I had, there would have been no profit for me. My mistake was to trust the agent to chose a good tenant.
Monty Bodkin
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Sign Up15:14 PM, 26th February 2022, About 3 years ago
Reply to the comment left by at 26/02/2022 - 13:28
Rod;
"It is only through the lobbying and campaigning of landlord associations that we can influence the decision makers"
They will be forced to react to the consequences of their actions. It will be nothing to do with the ineffectual lobbying of appeasing landlord associations.
Mick Roberts
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Sign Up5:43 AM, 27th February 2022, About 3 years ago
Reply to the comment left by Old Mrs Landlord at 25/02/2022 - 09:48
Yes Old Mrs,
My mates don't get it when they say Well why han't got Council houses have to have that?
One of my tenants wrote in to Licensing accreditation & said No, I'm not having a door on kitchen, why have I got to do what u say when this is my home? I've been here 10 years. It's not like a hotel room where I'm stopping in one night & got to do what hotel says, this is my home. My Mum has got open plan kitchen, no door, u don't tell her what to do, why u treating us renters any differently? I ain't having a door on kitchen if I don't want to.
Accreditation told her via me I/she has got to remove bathroom carpet & have hard washable wipeable floor. She says No, it's my home, I was here before u came along, I'll have what I like in my home.
Her letter is below:
XXXX Gardens
Bulwell
Nottingham
NG6 XXX
20.7.21
Dear Licensing Fools/Council Imbeciles/DASH Good people,
You've requested my Landlord does the following below and next to your requests are my reasons for refusing.
My Mum has an open plan kitchen living room, yet are we saying I can't?
Why does a Private Renter has to have rules imposed on us that Home owners & Council people don't?
I know you've put a door up & I'm gonna' take it down like last time. I've took the door off as I like open plan and I am not having a door on the kitchen.
I don't shut my doors at night anyway, have pets that need to come & go.
If I want to put carpet in my bathroom, I will do. Do I come & tell the Councillor what colour window she's having? Do I tell her what she has to have on her floors. Some of u authorities are forgetting this is my home & I've been with my Landlord approx 12 years, if I want carpet on the ceiling, I shall have it. U han't got to live here, I have.
It's not like we are stopping in a hotel for one night where I've got to have what the hotel provides and do what they say.
This is my home of 10 years so far and hopefully another 10 years. And I will have what I want.
Licensing assumes we all kids being treated like crap by our Landlords and licensing wants to change things. However, I don't want things changing. It's my home and I can have it how I want. I know Private home owners can do what they like, so why can't I IN MY OWN HOME?
There is no room for sink in the toilet which is directly next to the bathroom.
I am also hopefully buying this house off Mick with his welcome 5% deposit paid for us, and I will then be knocking the toilet into the bathroom. That's unless the Govt may change the rules again and say we're not allowed toilets in bathrooms and have to go back to separate.
I don't want the hard wired interlinked battery back up smoke alarms. I've heard if I run out of electric in middle of night, smoke alarms start beeping. People then rip them down. They now have none. Cheap battery ones are safer for me.
I was here way before Licensing came & am paying discounted rent of approximately £200pm cheaper than it should be. If you force my Landlord to do stuff we don't want, it's nor rocket science that the rent will have to go up to be more in line with what things cost nowadays.
This is an invasion of our privacy after a fantastic 12 years with our Landlord.
How would u feel if your mortgage lender wrote to u and said u must put door back on open plan kitchen, u must rip the ceiling down to put smoke alarms in I don't want in? Why are us as tenants being treated any different? Don't we have a choice? I repeat again it's my home and I am having what I want it my home.
I'm sick of the upheaval since Licensing. My right to quiet enjoyment has been took away. I've had house ripped apart for Electrical certificate, inspections every 4 months when previously I was left alone, my own decorating damaged. I'm not having it any more.
My Landlord now talks about selling the houses cause he too sick of it.
This is victimisation of the Private tenant.
These requests aren't required on Private homeowners nor Council housing. Us tenants that are happy as we are for the last few years constantly being targeted because we have a private Landlord. Do us tenants have a choice what we want?
XXXX XXXX
Paul Chetwyn
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Sign Up7:48 AM, 27th February 2022, About 3 years ago
I haven’t read all 5 pages but I’ve read enough to totally agree, and feel I should add to the 5 pages in case our lovely government get to read.
I am also selling, one sold last year, so sad as tenant had been with me for 12 years we had such a good relationship that I didn’t need to give notice! We agreed it was going to be a difficult property to sell so she said she would stay until it was sold as I couldn’t afford to have it empty (it took 18 months to sell) then she found a new home, and as all landlords are bad! I thought I should continue the bad theme and gift her £1000 to buy new furniture as her new flat was unfurnished, we are still friends and keep in touch.
I have just given notice yesterday (Saturday) to a lovely young family (18 month old little boy) I have a granddaughter the same age so you can imagine how I felt (I don’t want to give notice to anyone but a family with small children is rock bottom) I am selling this one in anticipation of the new talked about EPC rules that may come in at a C this property is only just a D but it has no cavity and I do not have £5,000 to £15,000 to throw at it!!!!!! So sadly after long deliberation I have to protect myself and my family, which is what I thought I was doing when I first got into buy to let being self employed my pension as all pensions were not performing as you would of hoped, the government used to say you need to look after yourself in the future, save/invest etc, so you do that then the government turn against you !!!! It’s like a war you move in one direction then they block you you move again and so on, they are finishing you off slowly.
I don’t get it other than they want control over us all and the PRS is just the start.
Property will go on the market this week!
Jason Griggs
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Sign Up11:14 AM, 5th March 2022, About 3 years ago
Everyone seems to be missing the point 'when will the Government listen?'
They know what they're doing. They're using a classic whipping boy scapegoat - the 'landlord' to win votes and clear the way for their donation happy institutional landlords.
Making the small LLs foot the bill for improvements before they finally give up and sell off.
The net result of higher rents = more Shelter style pressure on 'greedy' LLs,
More pressure = more regs = more space for institutional LLs/US hedge funds that are currently paying 115% of OMV in the eastern US states and looking for their next target market.
Why? because Govts bail out tenants.
For the funds, a 10 year holding of an asset overpriced today but that yields 4.5% pa (NET unlike UK LLs that think Gross is the important yield figure) that is inflation beating and literally backed by the US Gov.
They know the UK Gov will follow suit. Everyone wins except the small LL. Incidentally, the US is following the UK in squeezing the 17m LLs with 5 or less properties in the US following the UK's example.
And the day the LL hating tenants wake up to find Blackstone or Goldman is their LL, I would love to be a fly on the wall.
The day I heard the news from that Oct 2015 budget I made a plan to list all my properties the next day. Gave all my long term tenants notice and explained why, sold them all in the boom and by end of 2016. Was out of the market. There are a lot of frogs boiling in the UK PRS right now, SEVEN years after that warning shot from Osborne.
I read this forum now every few weeks from my legal tax haven from where I'm also making more money from flipping US RE than I ever made in the from rentals.
If you still have UK rentals and read this and feel worried - you should be. Get out whilst you still can.
Shakeel Ahmad
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Sign Up20:12 PM, 14th March 2022, About 3 years ago
Reverse Section 24 and Stamp duty surcharge will be a good start followed by the additional 2% non resident/expats stamp duty.