Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up20:30 PM, 25th February 2022, About 3 years ago
Reply to the comment left by Old Mrs Landlord at 24/02/2022 - 11:10
Open rent any good? Got a few places to fill and not enamoured by local agents....
Chris Bradley
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Sign Up21:11 PM, 25th February 2022, About 3 years ago
Reply to the comment left by DSR at 25/02/2022 - 20:30
I used open rent and used their paid option to have the advert on Rightmove and Zoopla. Got loads of enquiries, they have an auto reply feature which I wish I'd known about to start with, as you can automatically ask all relevant questions which helps you decide who to allow to view. (Don't forget if you in Wales you need a landlord licence to manage yourself)
Old Mrs Landlord
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Sign Up23:10 PM, 25th February 2022, About 3 years ago
Reply to the comment left by DSR at 25/02/2022 - 20:30We have been quite satisfied with Openrent. It is flexible in that you are not obliged to take the whole package but choose from the services on offer. They advertise your property on Rightmove and Zoopla. Their referencing seems somewhat superficial and you may well wish to opt out in favour of an alternative, or do some additional checks of your own, perhaps searching social media, etc. for clues to the applicant's lifestyle. The only applicant we had a problem with was one who lacked personal access to the internet, so was perceived as not responding to enquiries when in fact she had not seen them. This delayed everything as Openrent conduct everything online without recourse to phone calls or mail. As far as I am concerned Openrent represent good value for a very reasonable fee but DYOR!
Bristol Landlord
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Sign Up11:00 AM, 26th February 2022, About 3 years ago
Reply to the comment left by Ann Sutherland at 23/02/2022 - 13:39Ann, in my view what the Government is thinking is that driving out thousands of small private landlords is exactly part of the plan, not admitted of course. The eventual aim being to turn the PRS over to corporate landlords who will control hundreds or thousands of units each, this is already happening.
After all, for services rendered who is more likely to offer an ex Government minister a cushy job as a director, a small private landlord with a couple of properties or a large corporation with hundreds of properties?
A brown envelope stuffed with cash is outdated, a seat on the Board with a generous salary is the new way.
budd
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Sign Up11:15 AM, 26th February 2022, About 3 years ago
Reply to the comment left by Bristol Landlord at 26/02/2022 - 11:00
Spot on. They get more money to the conservative party from Big companies. In return government chase the small landlords away.
budd
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Sign Up11:15 AM, 26th February 2022, About 3 years ago
Spot on.
Jim
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Sign Up11:59 AM, 26th February 2022, About 3 years ago
Just sold a rental property last week that I have owned for 27 years, so why have I sold it? It’s time for an upgrade and I will need to spend many £1000’s to make it modern and attractive to get the right quality tenants that I would want and need to get to feel safe that I had a decent tenant that I could take a risk on who I would have the confidence in that they would pay their rent. And I have taken the view that it is just no longer worth that £1000’s investment for all of the RISK AND HARD WORK that is required and then for what rent I would get. So after 27 years of ownership the British government have killed the property as an investment. No big corporation were going to buy this property and no landlord was interested. Yes a home owner has purchased it but 4 other tenants have gone to find other accommodation and this property is no longer available as rental stock. Well done British Government for shrinking the rental market in this particular market area.
Rod
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Sign Up13:28 PM, 26th February 2022, About 3 years ago
Reply to the comment left by Old Mrs Landlord at 25/02/2022 - 09:48
Different / higher standards for renters
If you are an owner-occupier, your property is yours to maintain to what ever standard you choose and as you are owner and occupier, you can choose to accept a level of risk which your insurers and tenants will not, when you are providing a rental property on a commercial basis. One of the best things which the Airbnb revolution did was force tired old hotels and B&Bs to invest in their properties and bring them back up to market standard.
We have had to upgrade 14 units we lease (R2R with PO) in the NE both to meet electrical and expected EPC standards and to provide for tenant demand by supplying washing machines in all the properties. If you have tenants in receipt of benefits, your local authority will help fund getting the property to EPC rating of C with funding from the LADS fund (where the green homes grant got re-allocated). Did we want to spend that money on properties we don't even own? Of course not, but like the student market, even the unemployable will not accept substandard properties and the alternative to a well-dressed, well maintained property is a council tax bill for a studio room which is more than I pay on my London home!
Lifetime deposits
These were on the Government's Build Back Better for Renters agenda but this is not law and seems to have been dropped, as it was not even mentioned in the latest announcement. We suspect this has been kicked into the long grass now the practicalities, such as those you mention, have been considered.
Long term strategy required
As has been mentioned several times in this thread, politicians (central and local government) know that it is easier to boost their vote by knocking landlords as there are approximately 4 tenants for each landlord. Poorly drafted legislation, which has ignored the concerns of landlords, has resulted in measures being implemented at short notice, which have required the courts and additional legislation to make them workable - gas certs, deposits, etc. We were offered the prospect of funding assistance for EPC works but the poorly structured and administered green homes grant was slow to start and was withdrawn at short notice, ahead of schedule. It is only through the lobbying and campaigning of landlord associations that we can influence the decision makers and hold their administrations to account. HMRC estimated that there are 2.65 million landlords, so why do so few belong to a landlord association? It can't be the cost, as membership of most landlord associations is less than £100, with benefits such as industry news, documents, advice and tax investigation insurance.
Happy Landlord
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Sign Up14:01 PM, 26th February 2022, About 3 years ago
Rod - I am sorry I do not see you as being in the real world - you wonder why not more landlords belong to associations - look in the mirror, you are not representing landlords - I would never allow my tenants to live in substandard properties - but you need to be realistic and ask the question what really is necessary to make a great home, fancy fire doors in a house does not come into the equation, most tenants are not too bothered about green credentials either, they want a nice warm dry house which does not cost the earth to run and is above all safe, epc ratings and fancy heating systems which cost a fortune to run and are generally rubbish are not what is wanted. Much of the countries housing stock is old and does need a certain amount of improvement but trying to bring up to a new house standard when the building is a 100 plus years old is not going to happen. Filling a cavity wall with insulation is also going to cause all sorts of issues, often damp based. The cavity wall was built for a reason - ventilation, to stop that creates many other problems, including sick house syndrome, something totally forgotten now but was quite prevalent in the 1960's. I need an organization that will represent me, not an idealistic idea. An organization which is going to lobby the government and point out the error of their ways not meekly agree to every crack brained idea that the prime minister and his hangers on come up with. The current shortage of rental properties is entirely caused by this and previous governments, allowed to their own devices the PRS would have sorted most of the current problems, rents would not be through the roof. They will continue to rise as properties become in ever shorter supply - I do not want to charge my tenants the figures currently being used but the legislation has to be paid for somehow - landlords are not the cash cow this government seems to think they are, god knows what will happen if the other lot ever get in. Housing is very important and needs to be properly recognized not used as some form of political football with completely unrealistic goals.
budd
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Sign Up14:05 PM, 26th February 2022, About 3 years ago
Every car need a MOT whether it is owned or rented car.
Why do they need EICR and Gas safety certificate and EPC only for the rented properties. To penalise the Landlord?