Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ahmed Aziz
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Sign Up15:46 PM, 18th July 2014, About 11 years ago
Reply to the comment left by "r01 " at "18/07/2014 - 10:16":
Contributed ages ago
r01
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Sign Up10:19 AM, 20th July 2014, About 11 years ago
I'm pleased to hear that.
Now, you may well have legal assistance cover as part of your current property insurance policy. Have a look at your insurance schedule and see if you do. If you have this, all the effort you are currently going through may be avoided as you will get all the correct advice and full legal assistance you need from this policy, you just need to contact your insurers.
If not and you are absolutely sure you are in the right, send a small claims court Plaint as I suggested at the outset to get the ball rolling. The landlord would be very stupid to ignore this as should you proceed the courts will take a dim view of him if he failed to even communicate or attempt to achieve an amicable settlement, preferring to waste court time instead. The sooner you send your Plaint the sooner any action can take place. The small claims procedure is very simple and straightforward and you don't need legal representation.
Here is an article written by a person like you who took a landlord to small claims court for the first time ever and won his case. He explains everything in very simple terms - ..... He used a money claim website but you can go direct through the courts. See http://www.howtotakesomeonetocourt.info/joomla/
I hope this helps.
R
Industry Observer
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Sign Up9:36 AM, 21st July 2014, About 11 years ago
@ r01 and Seething Landlord
It is not good, robust advice.
Ahmed only needs to go to Court if the Ll refuses ADR and then does not initiate the proceedings in which case if he wants the money back earlier Ahmed will have to raise the case.
It is not indefinite delay, it is 6 months under this new default rule. Perversely Ahmed may well be better off waiting and getting the whole lot by default.
I don't know who has told either of you that you get full costs in the Civil Court. You get your full Court fees (claim lodging fee and bailiff if necessary on a possession) but beyond that yiou get no award for your own time if reprtesenting yourself and you will not get three figures if legally represented.
One thing I do agree with yoiu both on though - enough time has been wasted on this article where even the simplest advice does not seem to be understood. I am getting the answers to the specific queries I raised on the 6 months default claim procedure and that will then be my last post on this one.
r01
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Sign Up22:45 PM, 21st July 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "21/07/2014 - 09:36":
Yes Industry Observer, you are correct, but can I respectfully request you read (or re-read), my initial posting on page 2. Perhaps you never saw it, which could explain your acidic reply and is the reason I am dignifying it with a response.
Agreed, he won't get compensation for his personal time spent on this if he wins his case but as far as I am aware he won't through any ADR or similar procedure either. I consider a claim for personal time lost to be compensation not cost as it cannot be proven. For a person who clearly does not understand the system, consulting/employing a lawyer (suggested at the outset by others), is the obvious thing for Ahmed to do. However, he seems to have chosen to keep asking for advice from us rather than do so (or maybe he has done both? - I don't know).
He will, however, get his full court fees, any allowed costs/expenses (and being a professional I'm sure he can ask the court for himself what these will be), plus interest on the outstanding sum if he pursues & wins a small claims case, which he will certainly not get if he continues to "phaff about" for the next six (or however many), months with the ADR process, after which as you point out he could "possibly" get his money back by default, however, I have no idea what would happen if the landlord were to raise something or state he wishes to go to court instead two days before the six month period just to extend it further as, perversely, I suspect (but please don't chastise me if I have guessed wrong), the ADR process could allow any late evidence for reasons of "fairness". I believe I read somewhere that Ahmed has no photos, but the landlord does, which he/she could "possibly" present at the last moment, the whole thing could "possibly" drag on longer but I really don't know as I have never needed to take this route.
You will note in my original post I did not suggest he immediately start court action, I suggested he complete a plaint without actually presenting it to the court and send a copy of this "non-presented" plaint with a letter of demand to demonstrate serious intent or at least preparedness to pursue the matter in court.
You'll be aware this is not the same as actually commencing court action but many people do not recognise this, so it is designed to frighten the landlord into reconciliatory action and in my own personal experience with a number of cases has always achieved the desired effect. Ahmed can decide to commence court action at a date of his choosing or he can simply drop the whole thing with no court fees paid whatsoever.
What would most landlords do if such a letter dropped on their doorstep? I know in such circumstances I would act immediately on it, as failure to do so could clearly be presented as evidence against an obstructive landlord in court should it go further.
Of course this is all academic now as he has clearly decided to progress through the resolution service and in my humble opinion he has lost an opportunity, as posting a "non-presented" plaint first may have pushed the landlord into a quick, negotiated agreement rather than protracted ADR process. He had nothing to lose and everything to gain. If this tactic hadn't worked he could then have gone the current route as no court action had actually commenced.
Three figures? Not sure where you got that from. As far as I can recall (and I'm getting a bit old so the brain is a little slower now, so please don't rap my knuckles if I'm wrong as I have no intention of wasting my time going over every word of my previous posts, mainly because I don't believe I am on trial here), the only time I suggested using a solicitor was through the household insurance legal expenses "paid for" route if insured for this (just a suggestion to Ahmed), in which case other than any policy excess, he would have no costs whatsoever. For small claims, I pointed him to a link rather than waste hours of my own time explaining the process step by step as like you, I think this has gone on far too long which is why this will be my last post on the subject too.
If he genuinely wanted to conclude the matter quickly, which seemed to be the initial tone of his question, I believe I gave him what I consider to be the best possible advice I can give, and if he chooses instead to keep looking for other options he is free to do so in which case additional postings from me can achieve nothing further because as the old adage goes, ..."you can lead a horse to water ..... etc."
Of course, these are my views and you have the right to disagree. We are lucky enough to live in a country that allows such freedoms.
R
Industry Observer
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Sign Up8:43 AM, 22nd July 2014, About 11 years ago
r01
No intention to chastise perhaps my frustration (like others) with Ahmed came out in your direction instead.
He may have chosen now to go ADR but has the Landlord agreed to it?
The three figures was simply the costs that would be awarded in the Civil Court if Ahmed was represented. I may be wrong but I think I saw tessa recently post in a comment on her Landlord Law Bog that the 'set' amount a Court would award in such circumstances was £85.
The "second class ticket and a British Rail sandwich" was what I saw Judge Fuller award in Basingstoke to a junior barrister who had come down from London on a possession case. That was 20 years ago but she only got £50
I am waiting for confirmation from DPS re the default 6 months system which is new to us all as it only appeared in any formalised style in the July 2014 revision of DPS rules.
This is my lasp post on this one too other than the DPS information when I get it. As I said no offence intended to you or Seething Landlord apologies if any taken.
Ahmed Aziz
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Sign Up9:08 AM, 22nd July 2014, About 11 years ago
As much as I appreciate everyone advise and time but I see no need for frustration or bitterness to myself or anyone. I am very grateful for all the advise and it has been very helpful BUT it was advise and no one was forced to. The reason this has dragged on is because until the last couple of posts the advise was conflicting each other and not very clear to someone from out of this field. (After all this I still don't get what's changed in the six month period)
The steps I have taken; I have began the DRS and will today began just the initial steps for a claim
Once more, thank you to everyone, no need for bitterness or disrespect. This forum has been extremely helpful to myself (and I am sure many others) but no one was forced to give advise
***moderated***
Industry Observer
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Sign Up9:13 AM, 22nd July 2014, About 11 years ago
Ahmed
I find your last comments unbelievably arrogant and rude.
I was going to explain yet again this new 6 months default position with DPS (not DRS for the umpteenth time)
You tell us to organise words and thoughts? Hell Ahmed, you are priceless.
Good luck I fear you are going to need it
I'm out. I will not post the DPS comments here when I receive them I will instead send them to Mark and he can post it as a mini item/clarifying information.
Unbelievable - after 10 pages of help and advice.
Ahmed Aziz
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Sign Up9:32 AM, 22nd July 2014, About 11 years ago
Again as I said I appreciate all the help and advise everyone has given to me (and I am sure many others on this forum). I did not like the tone of a couple of posts as "frustration from me or umpteenth time"
I do not see my last post as rude but if in any manner it offended you or anyone I am sincerely sorry but I stand by what I said.
Ahmed Aziz
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Sign Up9:36 AM, 22nd July 2014, About 11 years ago
One last note to everyone who has helped me understand the circumstances and my options, thank you very much. I appreciate it and it has helped me. When I have a conclusion or how things progress I will post them in case it can help others
Industry Observer
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Sign Up9:55 AM, 22nd July 2014, About 11 years ago
Ahmed you don't see the last comment in yours of 09:08 today as rude?
Good day to you Sir