Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up22:24 PM, 25th April 2013, About 12 years ago
Then you did right just signed the wrong type of agreement!!
Robert M
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Sign Up9:51 AM, 9th May 2013, About 12 years ago
It would not bother me if the case is changed into the company name. That is a clear confirmation the claimants admit it is a company let. Of couse had it stayed in the individual's name you could have turned up on the day and applied for the case to be "struck out". In my experience the other side hate that!
Nobody has mentioned that County Courts have a duty solicitor usually available to give free advice by appointment. Contact your court telling them it is a tenancy case ask see if this worth pursuing.
Otherwise it is a matter of turning up on the day and doing your best. Frankly if you have asked for papers that are not provided this can only work in your favour. If papers are produced on the day ask that they are not admitted or for a postponement.
However, I would be tempted to write to the court in advance with a copy of the tenancy agreement pointing out that it is a company let and therefore not subject to the deposit law and asking for the case to be struck out on an error in law.
Finally, however tempting, do not go down the path of increasing your claim unreasonably. You can always present a list of other items you have not claimed for as part of your evidence disclosed to the other side to make you appear even more reasonable.
Marie Smyth
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Sign Up10:13 AM, 9th May 2013, About 12 years ago
Thanks Robert for the advice. I popped in to a litigation solicitor with the paperwork. He says that the claim for 3 X deposit won't work as it is a Company Let. I have only asked the Court to rule on the deduction I have taken from the deposit and have not counter claimed in any way. The 'Company' did cash the refunded part of the deposit I sent them, they refused to discuss anything either in person or by correspondence and each time I wrote to them I stated I was happy to meet and discuss the discrepancies and provided contact details. I can only think they are doing this to make life difficult, I imagine they may not even attend on the day, I really think that any Court sitting to hear this case will take a very dim view of having the Courts time wasted where the litigant has constantly refused to discuss or resolve the matter?
Robert M
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Sign Up13:00 PM, 9th May 2013, About 12 years ago
"I really think that any Court sitting to hear this case will take a very dim view of having the Courts time wasted where the litigant has constantly refused to discuss or resolve the matter?"
Yes. County Court Judges can be very full of their own importance and disrespecting the Court or other party in this way will not help. Just do what you are required re exchanging copies of documents and any evidence of your suggestions to negotiate. On the day they have to turn up (evens chance) and made their case (low chance) and you defend.
Remember, just put your case clearly, never interupt any party (speak when asked to by the judge) and go for it.
Don't forget to put your photographs is as evidence. (You didn't take any? Make sure you do next time.)
Vanessa Warwick
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Sign Up18:59 PM, 9th May 2013, About 12 years ago
Marie,
Thanks for sharing your tale of woe.
Like Property 118, we have been warning against illegal sub-letting scams on Property Tribes for some time now.
Landlord Action report that they are a worrying trend and that they are hearing from more and more landlords who are victims of these scams.
Landlord Action's worst most recent case was 32 people in a 3 bed semi in North London.
As Francis says, some Rent to Rent tenants are ethical with the intention to pay the landlord. Others are out and out scammers.
Marie, I would be grateful if you could add this story to this thread on Property Tribes to warn the landlord community of what can happen when sub-letting goes bad.
http://www.propertytribes.com/huge-rise-subletting-scams-past-two-months-dont-t-7790.html
I do not believe that most people doing R2R strategies think that they are not going to end up paying the rent.
However, once they get control of the property, they may come unstuck.
Only the other day on a group on FaceBook I saw someone who had taken on a R2R property struggling because the multiple tenants were reporting that there was not enough hot water for them to all shower in the mornings i.e. the boiler of the property could not cope with the demand for hot water.
The R2R-er was suddenly faced with the possibility that he might have to replace the boiler! A lot of money ...
Unfortunately, most R2R teachers target people with promises of getting £1K cash flow per month per property from R2R with no financial input, and this can attract people of limited financial resources to get involved.
As with any property strategy, you DO need contingency money and attracting people of limited financial means into this scenario can only end one way imho.
I believe that all these "Guaranteed Rent" schemes cropping up are mainly people believing they can sub-let a property to multiple tenants and keep the difference without doing any other work.
Northwood Lettings have a guaranteed rent scheme that is reliable and trustworthy.
Landlords should only accept sub-let tenants from a professional person or company who sets the agreement up correctly with the interim tenant acting as a managing agent.
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Sign Up12:13 PM, 29th May 2013, About 12 years ago
I have read with interest the comments here.
I think the main lesson is that the correct Agreements were not used. Hindsight is a wonderful thing but if you had felt the wrong agreement was being used then there are any number of organisations you could have spoken to for advice. However, you are where you are!
The more that cases like this are highlighted, the better it will be for those operating R2R legitimately and with the correct legal framework.
The individual operating this should named and shamed so that we all know who h/she is!
Mark Alexander - Founder of Property118
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Sign Up14:00 PM, 29th May 2013, About 12 years ago
Hi Mark
Other than in exceptional circumstances we operate a "no name and shame" policy here at Property118, please see this article explaining why >>> http://www.property118.com/what-property118-is-not/
Marie Smyth
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Sign Up16:08 PM, 2nd July 2013, About 12 years ago
Hi All.
Today was D day for my court appearance in respect of defending the 'tenants' claim for not insuring the deposit. You may recall it was a matter of a sub-let guarantee arrangement with a limited company where an Ast contract was used instead of a company let. I defended the claim without legal representation armed with all the additional knowledge gained here and online. I thought at one point this morning that they would not attend given I did not receive any argument from them prior to the case as directed by the Court. Arriving late with a solicitor in tow, we entered the Court and the 'tenant' put forward the argument that the tenancy was now an Assured tenancy on the basis that the Limited Company was seen in the eyes of the law an an individual. I cross examined the claimant and he confirmed that he had an Ast for my property between him (the company) and the tenants, he claimed he issued documents but sent them to the initial Court where the paper application was sent, despite the fact he changed the claim from his name to the company name and sent that request to the Court we were directed to attend........ To cut a long story short, the Judge ruled that it was a Company let and the case was dismissed......Hurray.......I'm absolutely delighted with the outcome. On an aside he didn't bring a claim for the return of the disputed part of the actual deposit however the Judge said he could do so but that given the argument that he (the company) would be very unlikely to win the case. The Judge asked me as to costs which I was very happy to decline being so delighted that this 'company' was unsuccessful in winning £5,000 compensation and it cost me nothing (apart from a lot of stress and time) and he had to meet his own costs. Having said that he has 21 days to appeal the case if he believes the was an error on a point of law. So to all out there, if you are faced with a small claims from unscrupulous agents/companies regarding protection of the deposit in respect of a Company Let whether accommodated on the correct tenancy agreement or not, do not settle, fight your corner. A person I spoke with working at Northampton Court, where the case was originally filed said, when I called them early on in the case for information said that it was very unusual for someone to appeal these types of cases. So a BIG THANK YOU to everyone who commented here with their valuable thoughts and advice. I can't say that I enjoyed the experience but it has made me a lot wiser, given me confidence in our legal system (in this case anyway) and made me realise that you don't need to be intimidated by people who try and work the system by using the law to line their pockets in an unsavoury manner. Finally you can represent yourself in Court, research everything, keep excellent records and follow the direction of the Court to the letter in support of your defence or claim (as the case may be) against the possibility that you may have to attend Court when dealing in property matters.
Vanessa Warwick
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Sign Up16:18 PM, 2nd July 2013, About 12 years ago
This is fantastic news Marie. Well done!
I would really appreciate you telling your story on this thread about Rent to Rent issues:
http://www.propertytribes.com/professional-landlords-reputations-damaged-by-rent2renters-t-8388.html
Mark Alexander - Founder of Property118
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Sign Up20:07 PM, 2nd July 2013, About 12 years ago
Congratulations Marie and thank you so much for sharing your good news with us all 🙂
I am sending you a private email.