Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Booth
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Sign Up12:11 PM, 22nd January 2024, About 10 months ago
Section 21 while you still can.
Freda Blogs
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Sign Up12:38 PM, 22nd January 2024, About 10 months ago
Likely the FTT would reject any tenant appeal - as in not entertain it - if not on a point of law. They have better things to do than relitigate cases, so your tenants would be unsuccessful.
Paddy O'Dawes
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Sign Up13:24 PM, 22nd January 2024, About 10 months ago
Unless someone can correct me the effective date would be from the date of the FTT ruling. Therefore arrears and increases would be due from that date including any backdating. It would be down to yourself to agree a payment plan with the tenants or demand arrears in full. Regardless of any appeal it would still need to be paid but in the unlikely event of it being overturned it would then have to be redistributed to the tenant. Does the arrears come close to s8 grounds as yet? If you have had this much grief over an increase I suspect anything else may be fraught
Reluctant Landlord
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Sign Up13:25 PM, 22nd January 2024, About 10 months ago
issue a 30 day payment notice for rent arrears owing (due to the rent increase not being paid) from the date that the FTT decision was made AND consider adding 3% for late payment too. Wont hurt to state that you will be considering possession if this is not paid and that any appeal with the FTT themselves will not override the decision made. Tell them to update their SO/DD accordingly to £XXX from X point onwards.
Remind them of the FTT findings citing this is a fair increase and if they do not want to pay they are free to give their months notice at any time.
Assuming they are still paying the existing rent? If no payment after the 30 days expire, consider a S21 & S8 (citing rent arrears).
If the rent increase is fair you will get someone else in no problem and you may be able to raise it a little more if the rent is not currently at market rate itself.
Aislinn
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Sign Up14:21 PM, 22nd January 2024, About 10 months ago
Thank you for your comments, they are very helpful and have put my mind at ease somewhat.
The back story is that these tenants have been causing problems for the last year.
They have been in the property since 2010 and we have always had a good relationship.
We visited them a year ago and told them that we were planning to sell the property for financial reasons. They were understanding and allowed viewings etc. We had an offer from a landlord, which we accepted as we knew the tenants wanted to remain in the property. The buyer offered them a fair market rent to remain, they refused this. At the last minute (prior to exchange of contracts), they informed us they would not leave, and we would have to go through the legal process to get rid of them. It was at this stage (back in May 23) that I served the Section 13 rent increase and a Section 21.
They did not move out, as we had expected, so we began possession proceedings, however, due to an issue with the deposit back at the start of the tenancy (property was owned/managed by my Mother back then and she is since deceased), our solicitor advised us to cancel the court hearing, return the deposit and start again (we do not have a very good solicitor unfortunately).
In between us cancelling the hearing, returning the deposit and issuing another section 21, they reported a number of problems to the council (without reporting the problems to us first). The council attended and found only 1 of the 10 issues as something that required repair (a sinking floorboard). They had come up with an ridiculous list such as the washing machine being too loud, the fridge not cooling properly, noise from neighbours due to poor sound proofing. They even claimed there was asbestos in the building, which the council said there was absolutely no evidence of. The tenants aim here was to invalidate any further section 21 so that it would be classed as a revenge eviction, however, as the property is on the market and still sold STC, this rule doesn't apply.
The new section 21 requires the tenants to vacate by 1st March, which I doubt they will do, so we will have to go down the court route again. However, I now believe I have extra leverage as if they do not make up the arrears (currently 4 months as rent has been backdated to 1st October), I can also serve a section 8. I'm waiting for my solicitor to return my calls to discuss this.
The tenants behavior has been despicable. They refused me entry to the property since May last year. They had to allow me entry during the council visit (but wouldn't let my husband in as he is not on the tenancy agreement) they were hostile towards me and even accused me of recording the meeting! They have appointed a solicitor and are coming after me for the legal costs relating to the first section 21, which my solicitor is advising I pay.
I makes me so angry when Landlords get such a back reputation. These tenants have caused me nothing buy stress and a lot money over the last year.
Hopefully the rent increase will make then rethink their position and they may decide to do the right thing and leave, but based on past behaviour, it seems unlikely.
Reluctant Landlord
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Sign Up16:21 PM, 22nd January 2024, About 10 months ago
issue the S21 and S8 listing all the beaches of the TA as you have listed as above ASAP and go for it.
Think about boycotting the solicitor and using a LL defence type person instead? They can also advise on their 'costs' they are seeking from previous S21 (sounds like bull to me!) Do you have any legal cover as part of your building insurance?
Check your gas and other docs needed for S21 are up to date and How to rent guide have been issued. If they have denied you access since last May, is your gas cert still currently valid as no S21 if it isnt, only S8 available to you.
Aislinn
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Sign Up16:30 PM, 22nd January 2024, About 10 months ago
Reply to the comment left by Reluctant Landlord at 22/01/2024 - 16:21
My solicitor is supposed to be a Landlord and tenant specialist, but I think she is young and inexperienced. I started the process with a different solicitor but they left.
Al documents are up to date (next gas cert due in March). The tenants were sent all the documents (gas certs, EPC, deposit protection and prescribed info, how to rent guide etc) by the solicitor earlier in the year, prior to the section 21. The Section 21 was issued in December.
I'll check the insurance policy re: legals.
Thanks
David Houghton
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Sign Up20:33 PM, 22nd January 2024, About 10 months ago
Reply to the comment left by Aislinn at 22/01/2024 - 14:21
On the legal Costs you owe. Offset the rent ,(including back rent) they owe you. Put it in writing. Get rid of them use s21 if everything is in place don't bother with S8.
As to the revenue eviction, did the council serve you with formal notice? Check this but if they didn't I don't think the revenge thing applies.
Seething Landlord
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Sign Up10:42 AM, 27th January 2024, About 10 months ago
Reply to the comment left by Paddy O'Dawes at 22/01/2024 - 13:24
The effective date of the rent increase is the date stated in the S13 notice, not the date of the FTT decision.