Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Simpson
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Sign Up21:06 PM, 31st October 2020, About 4 years ago
Reply to the comment left by Paul Shears at 31/10/2020 - 19:25
Thanks Paul
Yes I had thought to request a copy of the policy detail, but had not requested it as yet. Might be worth a go, though Romans may, of course, edit the policy before passing it over...!!
Alison King
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Sign Up23:59 PM, 31st October 2020, About 4 years ago
Personally I've never thought it was worth it. The insurance companies have to make a profit. If you de risk it enough to satisfy the insurance company you de risk it enough for yourself.
alocjtoi
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Sign Up1:11 AM, 1st November 2020, About 4 years ago
I've had an RGI bought through OpenRent for something like £87 per year and it was absolutely worth it when needed. It was a bit slow to kick in (perfectly within the terms) and I had to deal with some extra paperwork, but I got all the rent due and the tenants out of the property in 9 months (all legal matters taken care of by the insurance). Obviously this was pre-covid and this kind of insurance is no longer available on OpenRent, but if something similar can still be arranged it's a no-brainer.
Badger
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Sign Up11:21 AM, 1st November 2020, About 4 years ago
Reply to the comment left by alocjtoi at 01/11/2020 - 01:11
Letting Supermarket are still offering RGI and they say that claims will not be stymied by the "Covid" excuse.
Ian Simpson
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Sign Up11:43 AM, 1st November 2020, About 4 years ago
Yes, though the only proviso to that is that Lettings Supermarket must have found and previously referenced the tenant themselves, it is not available for existing tenants/tenancies arranged outside of Lettings Supermarket. So it is of no use if you wanted to take out cover for your existing portfolio.
Ian Simpson
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Sign Up16:50 PM, 1st November 2020, About 4 years ago
Reply to the comment left by Ian Simpson at 01/11/2020 - 11:43
Apologies for the long post - this is the Romans Exclusions clause: 7.2.9 is the closest it gets, but no mention of "Pandemic" or "Pestilence" or "Covid"...
7 Exclusions
Romans shall not be liable to make any payment under this
Premier Service in respect of rental income arrears, legal
expenses, alternative accommodation expenses or whatever:
7.1 where a Landlord:
7.1.1 has failed to comply with his own contractual and statutory
obligations;
7.1.2 has agreed in whole or in part to any breaches of tenants
covenants under the terms of Tenancy Agreement;
7.1.3 has commenced negotiations with a tenant for the
purchase of the Property whether or not such purchase is
completed,
7.2 in respect of or arising from or related to:
7.2.1 any incident reported to Romans more than two calendar
months after the date that it first became known to the
Landlord;
7.2.2 fees, costs and disbursements incurred without the written
agreement of Romans ;
7.2.3 any dispute between Romans and a Landlord
7.2.4 rent registration reviews, lease holding franchisement or
any matter which in the first instance fall within the
jurisdiction of the rent rates or land tribunals or rent
officers;
7.2.5 disputes of whatever nature with persons other than the
Tenant of the Property or a person in unauthorised
occupation;
7.2.6 the compulsory purchase, confiscation, nationalisation,
requisition, destruction or restriction or control placed on
or damage to any property or the actual planned or
proposed construction, closure, adaptation or repair of
roads or bridges or the actual planned proposed
construction, demolition or adaptation of buildings,
housing or other works by or under the order of any
intergovernmental, governmental, public or local authority;
7.2.7 mining, subsidence, or heave;
7.2.8 ionising, radiations or contamination by radioactivity from
any eradiated nuclear fuel or from any nuclear waste from
the combustion of nuclear fuel or the radioactive toxic
The Romans Group (UK) Limited • Registered Address: Crowthorne House, Nine
Mile Ride, Wokingham RG40 3GZ • Registered in England 2161874 VAT 757216127
exposure or other hazardous properties of any exposure
to nuclear energy or nuclear component thereof;
7.2.9 events which are a consequence of war, invasion, act
of foreign enemy, terrorism, hostilities (brackets whether
war was declared or not) civil was, rebellion, revolution,
insurrection or military or usurped power, strikes, lockouts,
all worker occupations;
7.2.10 any liability whatsoever for further liquidated costs
following a re-letting of the Property;
7.2.11 any service charges relating to the Property;
7.2.12 any liability arising from the supply of electricity, gas, water,
other utilities and telephone services unless the respective
public utility has been instructed of the change of
occupancy to a tenant;
7.2.13 liability arising in the common law full mesne profit;
7.2.14 the Landlords personal or incidental expenses shall not
be an allowable deduction from deposit monies held
where this prejudices Romans position in recovery of rental
income arrears or dilapidations;
7.2.15 disputes in respects of dilapidations not exceeding £500 in
excess of the deposit held by Romans on behalf of the
Landlord to whom the Romans Guarantee applies;
7.2.16 any harassment of a tenant;
7.2.17 the defence of the Landlord in civil proceedings due to
a) bodily injury, illness, disease or death, b) loss,
destruction or damage of or to the property, c) alleged
breach of any professional duty, d) any tortuous liability;
7.2.18 fines or other penalties imposed by a court;
7.2.19 any defect in the condition of the Property which
pre-exists the date of this agreement or any gradually
operating cause which pre-exists the date of this
agreement;
7.2.20 any defect in a Landlords title to any of the property,
7.3 where the Landlord:
7.3.1 pursues or defends a case without Romans consent or
contrary to manner advised by Romans appointed
solicitor;
7.3.2 fails to give property instruction when required by the
appointed solicitor or counsel;
7.3.3 is responsible for delay which in the reasonable opinion of
Romans is prejudicial to the prospects of success;
7.3.4 fails to take all reasonable steps to avoid or prevent claims
or legal proceedings;
7.3.5 fails to maintain in full force and effect during the Tenancy
Agreement buildings insurance on the Property covering
the standard range of perils;
7.3.6 fails to pay instalments in respect of a mortgage on the
property except where such failure to pay instalments
occurred after the tenant first failed to pay the rental
income due to the Landlord;
7.3.7 instructs a solicitor other than Romans appointed solicitor.
Paul Shears
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Sign Up17:31 PM, 1st November 2020, About 4 years ago
Wow! That is a lot of caveats!
Badger
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Sign Up18:18 PM, 1st November 2020, About 4 years ago
Reply to the comment left by Ian Simpson at 01/11/2020 - 16:50
Good grief!
EvolutionBlogger
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Sign Up16:34 PM, 22nd November 2020, About 4 years ago
I have rental guarantee insurance for all of my residential tenants. I've only had to claim twice, but have been succesful both times.
For me, Rental Guaranete Insurance is a no brainer and every landlord should use it. In my experience, the average price of insurance is 1% of the rent
Just make sure you read the details of what is and isn't covered. And make sure you disclose everything as accurately as possible.
Insurance companies in the UK are heavily regulated. If your Insurance company is being unreasonable, then you can complain
Paul Shears
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Sign Up16:57 PM, 22nd November 2020, About 4 years ago
Reply to the comment left by EvolutionBlogger at 22/11/2020 - 16:34Who is your RGI with please?