Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Beaver
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Sign Up10:43 AM, 18th August 2023, About A year ago
It seems to me that this was always predictable. If you penalise landlords you drive down supply or drive up rents as landlords recover the extra costs. Not only do tenants not benefit, they are actually being penalised by knee-jerk politicians who drive landlords out of the PRS or into other activities.
Coincidentally this week I also just got an email from Zoopla that says "Maximise your property returns with short-term rentals 94% of landlords say they’ve always wanted to try short-term rentals, but it seems too much work! That’s no longer true. We’ve designed Houst to make it easier for you to earn more whilst doing less. "
The reason that Zoopla are doing this is that *governments* have made putting a roof over a family's head unattractive for landlords via the tax system and by introducing policies that penalise both landlords and tenants.
The more that extreme left-wing governments like the SNP do to attack landlords in the PRS providing good quality, long-term accommodation the more they hurt tenants.
All the governments in the UK need to learn from the failed experiment in Scotland. Where's the incentive in the tax system to be a good landlord?
Morag
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Sign Up11:19 AM, 18th August 2023, About A year ago
Reply to the comment left by Beaver at 18/08/2023 - 10:43
The problem with this is that the new legislation for Short Term Lets licensing makes the PRS look like a walk in the park. I'm giving up on both. Very sad for tenants, tourists and ordinary people just trying to make a modest living in a business that is in demand and manageable by most people of all abilities and modest means.
Beaver
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Sign Up13:50 PM, 18th August 2023, About A year ago
Reply to the comment left by Morag at 18/08/2023 - 11:19
I think that's why Zoopla has come up with whatever this Houst thing is (although I've not tried it and I've never done short-term lets). From the point of view of learning something from that email the statement to focus on in the e-mail is that statement saying "94% of landlords say they've always wanted to try short-term rentals". All of the various UK governments have made short-term lets financially more attractive and the worst offender in this area is the [SNP] government in Scotland with its rent controls that ultimately harm tenants.
If a good agent or some other service that can help you comply with whatever licensing scheme you have to comply with is well thought through the service provider will make money; and if the landlord has an easier time and lower risk it will succeed. I've no idea whether Houst is the answer but the reason these things are being developed is because there's a market opportunity for short-term lets *created by government policy*.
A while back I contributed to another discussion thread on this site about taking benefits tenants. I don't take benefits tenants (unless they pay me directly) because if it subsequently transpires that the tenant wasn't eligible for benefits then the authority can just come back and get the money back from you, the landlord, rather than doing the job it should be doing which is checking that the tenants are eligible for the benefits. As a landlord you have very limited powers to check a tenant's eligibility once the tenant is in residence.
A number of other contributors who did take benefits tenants contributed to the thread setting out what they had to do to try and make sure they got paid and weren't at risk of clawback....it was very complicated....and all of that extra work amounted to something a lot more complicated and risky for a landlord than any licensing scheme for short-term lets!
The various UK governments have deliberately made it unattractive for small landlords to house families on a long-term basis. All the UK governments have also made it unattractive to house benefits tenants. None of the UK governments have put a system in place that would effectively incentivise housing that is cheap to heat and reduces CO2 emissions, or make it retro-fitting existing house stock with technologies that work actually worth it. All of the governments are all at fault, the SNP is just the worst offender, but they need to learn from the example set by the mistakes of the SNP, a one-trick-pony-party driven by independence at all costs, regardless of the impact of its policies on education, housing or healthcare for Scottish citizens.
All of the UK governments need to ask themselves the question "...how do I make it attractive for landlords or owner occupiers to house people in housing that is safe and secure, as cheap as possible to live in, whilst reducing C02 emissions." None of them have done it so far. Their policies have not got rid of "slum landlords", whatever that may mean; the "slum landlords" are still there. All that they've done is drive good landlords out of the market and into such things as short-term lets.
Neil Robb
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Sign Up7:45 AM, 19th August 2023, About A year ago
Unfortunately both Patrick Harvie and Ross Greer will use this crisis to futher their career . Only showing the narrative that suits them .
They have such strong believes in a fair and equal society why don't they only draw the average wage as an income.
But double standards ok for them to take as much from the system.
Jim Parker brought up a brilliant point only just over 1200 landlords in Scotland own more than 3 or more properties this equates to 1% off all registered landlords..
Out off 260000 registered landlords 94% only own one btl.
Leaving 5% with two properties.
Hope Jim will correct this.
Most landlords hardly ever raised rents during a tenancy . Now they have no choice.
Yet social housing which now have many above average rent can and do most years.
The Scottish herald stated. the rent ban has done nothing to help those most effected by the cost of living as those in social housing which Patrick Harvie says are most effected got a rent rise last April 22 and a Futher rise this year upto 11% .
In addition to the council tax bill going up in most areas by 8%.
The reason given our costs have gone up.
Amazingly Patrick Harvie has stated private landlords are unaffected by the cost of living.
He has used new rents available to manipulate the figures for his argument not actual rent many tenants paid.
I would love rents he claims many tenants are paying. Most of mine are or were on par with social housing .
Morag
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Sign Up8:58 AM, 19th August 2023, About A year ago
To be fair I believe the Green MSPs did opt to receive only the average wage, not sure what happens to the surplus. I think they do believe they are principled and fair minded, but on certain issues, particularly housing, they are ill-informed, close-minded, and delusional. The SNP used to be more realistic in realising the contribution of the PRS, but seem to have been swayed like all the rest by the populist appeal of landlord bashing. STL bashing is now the latest sport. Despite all the over regulation, at least you don't need permission to be a PRS landlord. In many areas, you now first need planning permission for ST letting. You then need to comply with the many requirements, some of which are over the top, and all costly and time consuming, before you can even apply for a licence. The fees and requirements vary from one council to another, and there is no guarantee of success, with most shared entrance properties in Edinburgh and Glasgow being refused. Collectively, the onslaught on both of these sectors must represent one of the biggest attacks on individual civil liberties there has been for a long time in our supposedly democratic and liberal country. None of it is helping to alleviate the housing crisis but only making it worse. It remains to be seen what the impact will be on tourism.
Beaver
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Sign Up12:11 PM, 19th August 2023, About A year ago
Reply to the comment left by Neil Robb at 19/08/2023 - 07:45
So the SNP have had an impact:
"Nicola Sturgeon’s war on holiday lets sends Edinburgh accommodation prices to record high
Airbnb listings in the city slump as the cost of a one night's stay nears £200"
https://www.telegraph.co.uk/money/consumer-affairs/nicola-sturgeon-holiday-lets-cost-edinburgh-festival-fringe/
But it certainly hasn't brought down rents or provided greater choice for tenants.
Peter
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Sign Up11:26 AM, 20th August 2023, About A year ago
So basically, if the Government hadn't interfered Tenants would be paying much lower rents!! I can see the English Government making the same mistake by introducing EPC stipulation and Renter's Reform Bill. If it ain't broke don't fix it!
Angela Wilcox
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Sign Up12:55 PM, 20th August 2023, About A year ago
I am a landlord in Scotland. I have a long-term tenant, 14 years, and have rarely increased his rent. I did not need to as he is a good tenant and the mortgage rates were low.
Through Covid there was a rent increase and eviction ban, then rent increases were extended until April this year. Now we can increase by 3% once a year. If we can prove that the costs have risen significantly over the last 6 months, we can apply to the rent officer to be allowed to put it up by 6%.
I did this recently as the mortgage had gone up by over £200 a month, and was allowed to put the rent up by £30pm. It is unlikely I would be allowed to do this again next year.
I am currently in the position of this property risking being unprofitable. It is still well below market rate. If the mortgage rates do not come down soon I will have to evict and sell as I cannot afford to be losing money. The silly thing is our tenant would probably prefer to pay more than be evicted, but this is not possible.
Even a system that looked at the rent in line with the market rate would be better. Here I am being penalised for being nice to my tenant, and 3% per year is never going to close the gap.
A totally messed up system that could end up with someone homeless through no reason other than ignorant government policies. I had 4 properties and am now down to 2 and will sell when I can, but would hate to have to evict to do so.
Beaver
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Sign Up9:52 AM, 21st August 2023, About A year ago
Reply to the comment left by Angela Wilcox at 20/08/2023 - 12:55
Yes, you've been penalised by the SNP for being nice to a tenant.
A friend of mine in Scotland is presently considering renting a property he's about to inherit (also in Scotland). As he's never been a landlord before I just advised him that if he is genuinely considering doing it then the SNP have taken action against rent increases and so he needs to go in at the maximum possible rent at the beginning. Probably otherwise he'd rent at a low rent as he's not particularly motivated by money and he's the kind of person who would hold rent down for a good tenant, like you.
And because of the action the SNP has taken anybody considering renting a property in Scotland needs to do the same. The SNP have dramatically increased a landlord's risk which has resulted in rents having to rise. They've apparently just done something similar to the Edinburgh festival.
GlanACC
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Sign Up17:05 PM, 22nd August 2023, About A year ago
This has come as a real shock, I wouldn't have imagined that a rent cap would cause a crisis like landlords selling up. I am sure the SNP (Snivelling Nationalist Party) would have foreseen this.