Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:03 AM, 11th September 2014, About 10 years ago
On behalf of the Property118 community I would like to thank you for your kind words.
You are quite correct that when you apply for your remortgage the lender will instruct their own mortgage valuation report. This report is paid for by you, but is carried out for the lender. The contract for the report is between the lender and the surveyor not the borrower.
So yes, if you pay for your own independent valuation this is then a report done for you personally and you may find this useful. However your report will not affect the new valuation carried out, or the lenders decision based on this new valuation.
If the mortgage valuation report comes up short compared to yours the only way of overturning it outside a 5% margin for error would be to provide comparables of identical properties in the same area and what they have actually sold for. Therefore your valuation would have little effect other that to give you a very good idea of what you would expect it to be valued at.
I hope that helps to inform your decision.
If you need any assistance with the remortgage just let me know npatterson@property118 as we have some fantastic Property118 broker sponsors and you will be helping the community as well as yourself 🙂
Recardo
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Sign Up12:26 PM, 11th September 2014, About 10 years ago
I have found to my cost that a mortgage providers only lends on the valuation from the person they appoint.
I paid a survey fee of ÂŁ350 to the mortgagee co expecting the property to be valued at ÂŁ120-125k. I had offered ÂŁ115k which was accepted. The valuation was done by a surveyor not local to the area, he valued it at ÂŁ90k.. This was based on his information on the internet of sold prices of 5 years ago. Due to the downturn nothing much had sold in the last 3 to 5 years (East Anglia), the guy did not have a clue but it was no good arguing with the lender as they wanted me to prove the current value by showing similar properties sold for ÂŁ115k in the last 3 months. Nothing similar or comparable had sold in the last 3 years. They accepted his estimate based on sold prices from years ago While ignoring 2 valuations from local estate agents.
They surveyor did not know anything about the property, when built, tenure etc. the inspection was a five minute walk round. His report said the address and nothing more. he thought it was built in the 1920's. It was in fact converted as a new build from an old car show room 10 years ago.
Also wanted a few years ago to do a remortage on a 5 bed property I had owned for 15 years, it was valued by a local agent and me at about ÂŁ420k. The lenders valuer valued it at ÂŁ320k, the average price of 3 bed houses in the locality.
Before applying and paying the lender a survey fee look on sold house prices in the street or area in the last 3 months. I look on Zoopla or Rightmove.
Expect the valuation from the lender to be at least 20% less then you expect it to be
I was able to give the lender all the information on the flat as I had managed it for the owner for the last 10 years. I also owned a flat in the building, one of four.
Paying for your own survey is of no value to you unless you have worries about the state/condition of the property. An independent valuation would be of no use to you, unless you were in doubt of its true value.
sheridan whiteside
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Sign Up16:34 PM, 12th September 2014, About 10 years ago
Reply to the comment left by "Recardo Knights" at "11/09/2014 - 12:26":
I had a 3 bed 1930s semi valued at ÂŁ10,000 less than I paid for it six months previously when it was in a poor state.Upon investigation it came to light that the surveyor who was based 20 miles away did a drive by survey which meant he looked on zoopla and since my house was the only one sold on that street for 5 years, based his valuation on that, less a bit.and all for the modest fee of ÂŁ400.00
Joanna Styrczula
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Sign Up20:03 PM, 12th September 2014, About 10 years ago
Reply to the comment left by "Neil Patterson" at "11/09/2014 - 10:03":
Thank you very much Neil for your advise. I will not get an independent valuation if it is not going to have any impact on lender's valuation.
So far there is just one similar house in the area sold in April which I hope I will be able to use as comparable and to persuade the lender to value my property at the same level.
Thank you
Joanna
Joanna Styrczula
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Sign Up20:11 PM, 12th September 2014, About 10 years ago
Reply to the comment left by "sheridan whiteside" at "12/09/2014 - 16:34":
Thanks Sheridan for your comment. Were you able to dispute this valuation and get it right? I was thinking that if I am in the same situation as you I will present before and after photos and the statement confirming how much I spent on renovation, but I don't know if this will work?
sheridan whiteside
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Sign Up21:54 PM, 12th September 2014, About 10 years ago
Reply to the comment left by "Joanna Styrczula" at "12/09/2014 - 20:11":
no unfortunately. I was asked by the mortgage company to list the improvements I'd carried out along with their cost and I also sent three written valuations from local estate agents and details of nearby two bed terraces which were priced higher than my 3 bed semi's valuation But after all that they chose to accept their surveyors valuation and the loan amount was ÂŁ35,000 less than my total spend.My advice, be very careful what you spend and don't assume a surveyor will value accordingly,he might not even come and look
Nick Pope
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Sign Up10:36 AM, 13th September 2014, About 10 years ago
I won't attempt to answer some of the comments regarding surveyors though I do hear the sound of axes grinding!
Suffice to say I only do valuations in areas I know well (in some cases 40+ years) and rarely down value unless the evidence is overwhelming. Most valuers will not accept agents opinions as evidence as they will not be accepted by a judge and it is sometimes in court that these matters are decided. In addition we always need at least 3 good, local sales either exchanged or completed. Sales agreed are used but mainly as an indicator of market strength and direction to fine tune a figure.
May I suggest that if you are using a broker he can ask one of the larger firms of valuers to provide a desktop valuation. You will need to provide information on when the property was purchased, alterations/extensions made and any other changes in the property or the area such as new schools, improved transport facilities etc. The desktops I do are sometimes free or for a minimal cost (ÂŁ20 ish). They give an indication of price band and whether the estimate is reasonable. The fee is often paid by the broker anyway so there may be no cost to you.
Nick
Barry Humphreys
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Sign Up15:38 PM, 13th September 2014, About 10 years ago
Nick is absolutely right about an Estate agents valuation, in fact unless the agent has Chartered status. An Estate agents valuation is Just an opinion and carries No legal status, that's why they should all be Regulated, it may tidy up some of the practices and tricks that some get up too. But apart from that the lender you go to will not only be interested in the property valuation but more importantly what the rental return is.
Joanna.
Before you go skipping off to the high street though find yourself an Independent Mortgage Broker who deals with "Whole of Market" and in particle a BTL specialist It may cost you a reasonable fee but well worth it.
Neil Robb
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Sign Up17:54 PM, 14th September 2014, About 10 years ago
I have a had similar situation. I have heard recently that Virgin has started to do same day mortgages again so you do not have to wait the 6 months for buy to let.
But you have to prove work done and varies other things.
My only compliant was the two Virgin valuation's seemed very low to me. I contacted estate agent who gave me 3 comparable all with in 1 mile of the property recently sold.
Plus I recently mortgaged two of my other properties with in 1 mile which where valued ÂŁ30,000.00 more than the surveyor from Virgin did.
I appealed and wasted my time even with prove and other surveyor stating it was low they would not budge.
They did offer me a mortgage at the lower valuation I am still thinking about it but it was a waste of ÂŁ500.00 between mortgage adviser and surveyor fees.
Barry Humphreys
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Sign Up11:40 AM, 15th September 2014, About 10 years ago
Neil. Go Back to your Mortgage broker and push him to search a different lenders, Virgin are not the only ones, or try using the lender you have for your other properties, the surveyor fees you may loos but your broker should Carrie on the search at least!! It's all about service to your client.