Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
ilc72
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Sign Up15:46 PM, 28th February 2018, About 7 years ago
Reply to the comment left by Andre Gysler at 28/02/2018 - 11:47
Hi Andre
You can email them to me at:
info@selborneproperty.co.uk
Sounds good about meeting up as it maybe an opportunity to work together at some point.
My properties are all in Farnborough and let to businesses through a Company Let Agreement.
We manage our own properties, we’ve tried letting via Agents and but have had such bad experiences in the past including a local Agent that illegally sublet our property.
Once you have things setup and have a good backup team of tradesman it’s easy to keep tenants happy.
Mike
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Sign Up11:02 AM, 3rd March 2018, About 7 years ago
My approach would be different, and you will only need one months notice, it should work if your tenants are willing to cooperate with you, and it would also be in their interest. They will get a new AST reassuring them of at least 6 months guarantee that they won't be asked to move out. Or you may offer them a carrot by explaining to them that you may be able to reduce his rent slightly by a little where by getting rid of your agent you would be making a saving and so you would not need to increase his rent up. Or alternatively you may offer to reduce his rent slightly.
1.Get talking to your tenant, and ask him to serve a 1 months Notice to the agents, (based on the fact it is now a rolling periodic tenancy) be specific of the date the tenant will be leaving, it should really be the last date of the rental period, such that agent cannot ask for another new months rent due from the tenant.
2. Contact your agent, and tell them that you have also received a copy of your tenant's Notice of his intention to leave, and explicitly state to your agent that after the current tenant leaves, you will no longer be requiring their services, or do not wish to continue to rent your house through them, and that you will from then on deal with it yourself.
3. Draw up a new AST with your tenant starting the day after the Notice of intention to leave expires, making sure that it starts immediately after the old tenancy is legally surrendered, so for example Notice stated that the tenant would be leaving on Saturday 21st August at Midnight (00.00hrs) make sure your new AST starts from 00.01hrs on Sunday 22nd August.
By doing this your agent does not have any right to enter the premises after the notice expires and you have taken over the matter into your own hands from then on, therefore your tenant does not physically have to leave or move out. There is absolutely noting the agents can do. they cannot enter the premises to conduct any checks after the Notice has expired to see whether the tenant has left. They may do so before that, but since you have instructed them you are not longer letting your property through them, therefore there is no excuse for them to bring any new tenants to show them around, but they may make one trip to check the condition of the premises for thew purpose of deposit release. Your current tenant can also refuse them entry and apart from just one visit to check the condition, agents should have no right to enter.
( the agents may wait outside ready to check the premises the minute the Notice expires, but then a new AST has begun, therefore the tenant can refuse them any access. Regardless of the situation, as long as you are happy with the condition of the premises, your agents cannot deduct any monies from his deposit unless it was money owed to them by the tenant.
So you now have full control of your property and drawn up a new AST, saving yourself paying unnecessary commission that was not giving you good value for money.
I have done this and got rid of my agents (I won't name them publicly) when they became a pain in my backside in Harlow. My tenant remained in and I took over directly . they did not physically had to move out.
On the other hand I have also had a situation where another agent terminated their contract with me simply by a written letter, giving me absolutely no notice "as from immediate effect" they will no longer be acting for me.. All because the warm air heating unit had melted and became dangerous to use, I therefore turned off gas at the meter, and chained it with a padlock, so that itr cannot be turned back on and gave tenant electric fan heaters, luckily the cooker was electric and an electric immersion heater, this happened when my landlord's gas safety record was due, and I had gone there to meet the gas safe engineer, but i reached the premises before and found the heating had melted due to tenant tampering with it, she had stuffed padded jackets in ducts to save on heating upstairs rooms, this caused the system to overheat as the hot air kept circulating within the cupboard and overheated it like an oven!
I phoned the gas safe engineer to cancel his visit because I knew there would be nothing he could do to issue a safety certificate and I would only waste my money to pay him for turning up, as I had plans to replace that WAU with wet Central Heating using a combi boiler and radiators . So my agents were horrified because I acted in the best interest of the safety of my tenant, and turned gas off, so when I updated them about the heating, they didn't like the fact that I had no gas safety record in place. they terminated my contract, really it was their loss, I took over directly, got rid of the tenant for tampering with my heating, had a new tenant since who pays me directly on time.
Mike
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Sign Up19:40 PM, 3rd March 2018, About 7 years ago
Further to my above suggestion, of course every agent has different set of clauses in their agreement, so in your case you may have to give two months Notice to your agent, and your tenant must also give his give his notice to both your agent and you, making sure that both notices expire two months on the same date and time i.e. midnight. Then you have already drawn up a new AST with your existing tenant, make sure you give your new tenant all the necessary paperwork from the beginning of the new AST, EPC, gas safety record, right rent booklet, new Tenancy agreement with your terms and conditions, make sure he signs or counter signs every page of your terms, re-protect his deposit, and issue prescribed instructions, electrical safety certificate all in a pack, ensuring the tenant signs a seperate declaration that he has received all these relevant papers, so that should you ever need to serve him a Section 21, then your paperwork should be up to date then only the courts cannot dismiss your application.
All of above should be given to the tenant before the start of his tenancy or at the same time as the new AST comes into force. make sure the new AST starts from 00.01hrs after the end of your and his notice to the agent.
John Frith
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Sign Up22:47 PM, 3rd March 2018, About 7 years ago
I'd be surprised if the contract didn't have something to the effect that if the tenant remained, then the final payment was still due.
Annie Landlord
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Sign Up13:16 PM, 5th March 2018, About 7 years ago
This clause is very common in agency Ts&Cs, as I discovered a few years ago. When I contacted the Property Ombudsman they said that the clause, which in effect means the agency receives fees in perpetuity without offering a service, could be deemed to be an 'unfair term and condition'. I used this approach with the useless agent I was trying to get rid of. I offered them a one off fee and told them I would not pay anymore. They initially refused to return the tenants' deposit to them, until I pointed out it was the tenants' money and they were required to return it. They then sent me a number of debt collection letters. I contacted the debt collection agency and reminded them that, as the matter was still in dispute with the lettings agency, they were not allowed to threaten me. The letters stopped, I paid the lettings agent a small sum and moved on. Yes, of course we should honour legal and reasonable contracts, but this sort of clause is ridiculous and needs to be challenged.