Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Barbara Thorning
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Sign Up16:25 PM, 12th July 2013, About 12 years ago
Hi
I don't have the solution to this situation, it is beyond my scope, but it was my understanding that a guarantor is only liable for the defined period of an AST and if it is renewed or goes periodic the guarantor should be asked to sign again; it can't be assumed they will remain liable for possibly many years to come. This follows a case around June 2011 ish I read about, which I thought made case law. Is this correct and does it influence this reader's problem in getting the guarantor to pay up?
Thanks.
Ray Davison
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Sign Up20:30 PM, 12th July 2013, About 12 years ago
Reply to the comment left by "Tilly Mint" at "12/07/2013 - 16:25":
I think it depends what type of document the Guarantor signs. If they are simply a co-signatory to the tenancy they may only be liable for the initial agreement. However if they sign a Deed of Guarantee drafted correctly I understand they are responsible as long as the tenant continues in residence.
Mark Leach
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Sign Up21:04 PM, 12th July 2013, About 12 years ago
Ray Davidson is right about the guarantor. As far as the eviction is concerned a section 8 could have been issued as soon as the rent went 2 months in arrears, ( 1 month and 1 day ) if rent is monthly in advance.
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Sign Up5:23 AM, 13th July 2013, About 12 years ago
WHY would ANYONE who had the GOOD fortune to have a guarantor NOT have RGI on that guarantor!!!???
It cost's £99.00 for RGI on a tenant's guarantor for 1 year!!
Cover includes £50000 per claim including legal fees!!
PROBLEM solved!!!
Jiten Karia
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Sign Up21:32 PM, 13th July 2013, About 12 years ago
Hi All
Many thanks to you all for your useful comments. Here are some points:
Tilly Mint - Many thanks for that, have learnt something new
Ray Davison/Mark Leach - Again thankyou. Thats helps futher clarify Tilly's point
Paul Barrett - Thanks very much. We actually already have RGI, however for some unexplained reason by the letting agent who we have cover with Ensleigh.. the rent is not covered on this occasion but the legal expenses are. Did not realise we can and would need to get additional RGI on the gurantor from what you are saying.
Am really baffled why rent is not covered and the agent is not answering to our questions on this.
Thank you
Jiten
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Sign Up5:14 AM, 14th July 2013, About 12 years ago
Reply to the comment left by "Jiten Karia" at "13/07/2013 - 21:32":
This is why LA are pretty useless when it comes to RGI.
They tend to use expensive offerings.
You could have used this site's RGI offering or best insurance and it would have cost you £99.00!!!!
I have recently been paid £10333 as a consequence of a recent RGI claim.
It took 10 months to evict the tenant.
It cost me £99 and I didn't lose any other monies apart from having to redec the flat AGAIN!!
If the RGI costs more than this you are being ripped off..
You CANNOT trust most LA.
I believe the package that this site offers is a great deal.
Just a shame it wasn't around when you instructed your LA.
I don't have the link for the service; I'm sure Mark might add the link to this post.to assist you.
With regards to RGI on the guarantor; effectively what happens with best insurance is the tenant fails and then a RGI check is carried out on the guarantor who passes.
You effectively have a RGI policy on a failed tenant but who has the guarantor.
So you will be paid out and the guarantor will be pursued for the losses the insurance company paid out.
Personally I would NEVER be a guarantor; I think most who do have NO idea as to what could happen to them if a tenant defaults!!
I'm NOT surprised the LA is NOT answering questions on this.
I would terminate the LA agreement immediately; they are clearly idiots; the have missold a RGI policy and if you believed that you were covered for loss of rent then you could take legal action against them for breach of contract.
You will lose a lot of money before your tenant is evicted.
Don't use this LA ever again and make sure you only source tenants or their guarantors that will pass a RGI check..........................UNLESS you wish to take a financial hit again in the future if it all goes wrong.
You are one of many LL who are finding out how USELESS the eviction system is; the bottom line being you MUST pay your mortgage by other means or the property will be repossessed and destroy your financial future, you could even be made homeless......................................all for the sake of £99!!!!!!!
Of course it all depends on how robust your finances are; but I think you would be pretty annoyed if you had to use savings or credit lines to pay the mortgage because your wrongun tenant wasn't paying the rent and that remains until evicted!!
I would not wish to risk my financial future on ONE tenant as I do NOT have the spare resources to pay a mortgage whilst a tenant is being evicted.
£99 covers most things for me!!!
YOU have to decide on how much you wish to risk on a tenant if you don't take out RGI on them.
The reason your LA did not offer RGI was because they did NOT carry out an RGI check.
They would have failed and then the LA would NOT be able to offer the tenant and then receive the fees.
LA business model is fundamentally flawed; in that they must pass any old rubbish onto the LL as that is how they make their money.
Very few tenants can pass RGI checks.
There are a few decent LA that are honest and WILL carry out full DD including cheap RGI checks and offer CHEAP (GOOD VALUE) RGI polices
They will advise the LL as to how the tenant has performed and then leave it to the LL to make a decision.
Not many LL would take on a tenant who fails RGI checks.
LA would lose millions if they only offered tenants or their guarantors to LL if they pass RGI checks.
Not many LL will do the right thing as it conspires against them making money
There are some LA who post on the fora who I believe are these honest LA.
There are a couple on the LRS site.
It is a shame you have been stitched up by your LA
NEVER give this LA business again
Most LA are inherently corrupt because of the issue with sourcing tenants.
Neil Patterson
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Sign Up8:54 AM, 14th July 2013, About 12 years ago
Thanks Paul,
This is the link to our Lettings page for reference including RGI.
http://www.property118.com/find-me-a-tenant/
Or see the Lettings tab at the top of all pages.
HB Welcome
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Sign Up15:45 PM, 14th July 2013, About 12 years ago
Jiten,
Random points;
1. Are you getting the housing benefit paid direct? If not, why not?
2. Without seeing your policy, it would seem you have legal protection to recover rent. That is different (and cheaper) than policies that pay you the rent. If this is not the policy you wanted, then you bear some responsibility for not checking (sorry). It's better than nothing (maybe).
3. If your guarantor agreement is watertight and they have the assets, then go for them with a money claim. Now.
4. If you are using section 21 to evict, the court will not decide about the arrears payable either by the tenant or the guarantor. It is irrelevant to a section 21 claim.
5. If you are evicting under section 21, then start a seperate money claim. If the tenant claims no income and paying only a fiver a week, get her in court to disclose all her assets. In particular the savings account left by her late husband.
6. Enforce the judgements. Look at all methods of enforcement. If you don't enforce it the chances are it won't go on the CCJ register and she will do this to someone else. You stand a better chance of getting paid as it will severely affect her credit rating for 6 years. Particularly if 'unsatisfied'.
7. Investigate your rent guarante policy thoroughly. Hopefully it should pay for a solicitor to advise and pursue the above. It should pay the court and enforcement fees. Do not be fobbed off with "in our view it is uneconomical to pursue" -although there might be a clause letting them do that.
If you do get fobbed off (and I don't think you will, as your insurance company is reputable), let us know, it may stop others getting stitched up.
8. Your letting agents seem to be out of their depth.
Regards, HB Welcome
Freda Blogs
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Sign Up5:53 AM, 16th July 2013, About 12 years ago
HBs advice is sound and succinct.
i would just add one more point about the Agents - did you have an agreement for them to collect rent /manage the property or a tenant find only? If no agreement for rent collection or management, arguably they have no case to answer, but if you have appointed them to do this, they seem to have failed you miserably. Check your contract for termination provisions before you fire them, and if they are part of a recognised professional body (RICS, ARLA etc), they should have indemnity insurance and you may wish to pursue a claim in due course to recover (some of) your losses, which from what you say seem have grown significantly as a result of inaction earlier in the tenancy.
Meantime, you may wish to advise them that they should put their insurers on notice of a potential claim, which in the short term might make them pick up their game and support you more. If they have several branches there could be someone in the network with more experience who can help you.
Michael Barnes
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Sign Up14:59 PM, 16th July 2013, About 12 years ago
Reply to the comment left by "Mark Leach" at "12/07/2013 - 21:04":
Can you provide reference to relevant case law, please?