Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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- The analytics service(s) used by Our Site use(s) the following Cookies:
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First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up13:12 PM, 18th August 2012, About 12 years ago
As a Landlord I have a lot of sympathy with both your AND your tenants position. I used to work for Shelter giving legal advice to tenants & this used to happen in Torbay (& elsewhere). I suggest you contact also any local housing advice service as they will support you from the tenants side. Press / political pressure is often the most effective . . .
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Sign Up15:08 PM, 18th August 2012, About 12 years ago
In the past we have worked with councils, sometimes housing people at their request. Then, about two years ago it all changed. Yes, we have experienced councils advising tenants to stay in the property until we get the bailiff along. Result? We no longer work with councils. We view them as another hurdle in the path to making an honest living by supplying an in demand product, housing. Red tape, regulation and absolutely no support of the law means that we are now slowly getting out of property and moving in to other less regulated areas. Housing shortage? Let government and councils sort it out. Lets us see what they are really made of.
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Sign Up15:52 PM, 18th August 2012, About 12 years ago
Would that be the same LA that advises scummy non-rent paying thieves to stay in your property free of charge until the bailiffs turn up costing you hundreds of pounds?
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Sign Up23:57 PM, 18th August 2012, About 12 years ago
You have hit the nail on the head, the councils are the LL enemy
A council will do everything it can to not pay rent to a LL.
This will become more so when UC comes in as then the DWP will be reponsible.
You won't even be able to talk to the DWP!
Councils view the PRS LL as a necessary evil and are not minded to assist a PRS LL to receive the due LHA.
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Sign Up0:29 AM, 19th August 2012, About 12 years ago
3 Mallard Court, John Dyde Close, Bishop's Stortford, Hertfordshire, CM23 3BD
Phone no 07971694622
I would charge substantially more IF I was going to assist a tenant to try and obtain a council house ahead of the queue.
I would want thousands.
Of course they would never have the money so I would never assist.
I'd also like to rob Fort Knox but I never will.
Let's discuss how it might be done!!
I'd like to do lots of things but won't be able to.
Actions are what count, conjecture counts for nothing, it is by it's very nature simplistic discussion.
We are not at the 'Minority Report' stage yet!!!!
Good talking about the possibilty though.
Discussion does not indicate any judgement whatsoever.
I have made judgements on lots of things in life.
Following DISCUSSION I find that such judgement was not the best and then I make a new judgement.
Regarding assisting a tenant to jump the queue for council housing; I doubt very much whether it would work.
I am presently waiting for answers from the council to see how the system works.
Then I will have to see whether any intent is worth it to morph into action.
Somehow I doubt it.
After all what have LHA claimants done for me apart from rip me off.
I have looked at the prima facie case and I believe there are too many downsides to even consider assisting a LHA claimant to jump the queue for council housing.
The whole point of this DISCUSSION was about how councils resolve homelessness, what is the qualifying criteria.
One can suggest all sorts of things as part of discussion.
It doesn't mean you are going to do it.
So lets have discussion as to how the system works and how are tenants if at all able to work the system to jump the housing queue.
That is the part that interests me.
I would like to know how one does it.
This will tell you what is so wrong with council housing policy of housing on the basis of NEED and not on how long you have been on the list for.
NEED should be got rid of.
He who is on the list higher up gets first dibs ahead of anyone who is in greater housing need.
This NEED basis is why housing is such a divisive issue as everyone can see or know of people who have been on the housing list for years and have been jumped over by some Somali or EU migrant.
Knowing how to become that NEED to jump the queue would be very useful information.
If people who have queued for years for a council property are knocked down the list by newcomers then I see nothing wrong., if appropriate to ensure that the system is worked so that fairness breaks out and the ones on the list the longest get first choice.
Personally I doubt very much whether it is achievable but it merits DISCUSSION
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Sign Up1:27 AM, 19th August 2012, About 12 years ago
yep !! that'll do it.
nice to see whatever happens....we still have a sense on humour.
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Sign Up2:28 AM, 19th August 2012, About 12 years ago
Thanks for that reply, most of it went over my head.
sorry but I am just a little old LLwith no in-depth knowledge of law etc.
I glean what I can from HMCS sites and forums as I can't afford legal advice.
I've done OK so far, but I would much prefer free legal advice and assitance!
Sp perhaps a little plain English.
I think I know what you are referring to but not absolutely.
I like to know exactly the way things are before I take courses of action
Adam Zeeblebum
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Sign Up18:40 PM, 20th August 2012, About 12 years ago
Hi all
Before I start this post, the content cannot necessarily be applied to reasons for homelessness other than 'Served with a Section 21 notice' nor to areas of the UK other than England.
So...in response to the OP...
"My local authority advises tenants to ignore section 21 notices and to stay in the property until a court order / bailiffs arrive. I think this must be illegal as well as morally wrong as the tenant is only legally entitled to stay until the date on the section 21."
One of the things that I think is difficult for private landlords (PLs) in situations such as this is that they are very unlikely to know precisely what advice their tenant has been given. I think it would be rare for a homelessness applicant to give their consent for their case/application to be discussed with their current landlord, beyond what is necessary to be satisfied that the Section 21 notice is valid, find out why the notice was served, and obtain a reference from that landlord (or – ideally
but perhaps optimistically –safeguard/preserve the tenancy).
What this means is that in most cases the PL is reliant upon what the tenant tells them they have been advised to do. I’m not suggesting that the tenant is being deliberately misleading, although that will no doubt sometimes be the case. But the tenant may have misinterpreted the advice they have been given, or it may not have been explained clearly and communicated effectively by the local authority homelessness service (LAHS).
Further, it would be unlikely that the LAHS would ‘advise’ the applicant to pursue a particular course of action. Rather, they would inform the tenant of their options, including what they are legally entitled to do, and explain what the possible consequences of those options might be. If this has been done well, the tenant will then be in a position to make an informed decision about what to do. Any actions that the tenant decides to take may or may not be supported by the LAHS, depending on the need or desire for that support.
The LAHS would also explain to the applicant that, if they decide to remain in the property beyond the expiry date of the Section 21 notice, they would still be liable to pay rent, and that failure to do so would further prejudice their options for finding alternative accommodation. The LAHS, possibly in cooperation with the local authority's Housing Benefits service, do what it could to support and encourage the tenant in continuing to pay rent.
On the decision that a LAHS might make on a homelessness application in this situation, I think the first thing to state – as other people have already done – is that they are perfectly entitled
to make a ‘not homeless’ decision, as long as that decision is properly and fully considered and explained.
The other thing, which has also been clarified by others, is that the tenant does have a legal right to remain in the property beyond the expiry date of the Section 21 notice, and until such time as a warrant for possession is executed (following the granting of an order for possession by the court). When making a decision on whether or not an applicant is homeless (or, more accurately in this case, threatened with homelessness), the LAHS will consider a number of different things.
In the situation we are discussing, the LAHS will – broadly speaking – consider three things:
- Does the applicant have a legal right to occupy the accommodation?
- Can the applicant secure entry to the accommodation?
- Is it reasonable for the applicant to continue to occupy the accommodation?
In straightforward terms, if the answers to all those three questions are ‘yes’, the applicant would be ‘not homeless’; and if any of the answers is ‘no’, the applicant would be ‘homeless’. Additionally, if the answers to all three questions are currently ‘yes’ but that is likely to change within 28 days, the applicant would be ‘threatened with homelessness’.
So, in this situation, unless…
a) there is another reason why the applicant needs and/or wants to leave the property, other than it is the landlord’s wish that they do so; and/or
b) the applicant is no longer able to secure entry to the accommodation because, for example, the landlord has effected an illegal eviction
…what we are really looking at here is a ‘threat’ of homelessness and, specifically, whether or not it would be reasonable for the applicant to continue to occupy the property beyond the expiry date of the Section 21 notice.
And this is where it gets more complicated. “There is no simple test of reasonableness. It is for the housing authority to make a judgement based on the facts of each case, taking into
account the circumstances of the applicant” (CLG, 2006 – link below).
Some of the considerations are…
§ the general housing circumstances prevailing in the area
§ the affordability of the accommodation
§ the scope for preventing homelessness
§ the availability of alternative accommodation
§ the general cost to the housing authority
§ the position of the tenant
§ the position of the landlord
§ the likelihood that the landlord will
actually proceed with possession proceedings
§ the burden on the courts of unnecessary proceedings where there is no defence to a possession claim
§ the physical characteristics of the accommodation
§ the type of accommodation
§ the possibility of collusion between the landlord and the tenant to take advantage of homelessness legislation
In this situation, there would be nothing illegal about a LAHS making a ‘not homeless’ decision based on a full and proper consideration of relevant factors, and subsequently advising the applicant accordingly.
“I know that the Government does not like them doing this and advises them that Homelessness occurs once a section 21 is due to expire as long as it is valid and the landlord has a clear
intention of enforcing it.”
That’s not entirely accurate, although it’s not far off. Other people have covered this in their
responses. Paragraph 8.32 of the 2006 ‘Homelessness Code of Guidance for Local Authorities’ has been cited. Here’s a link to the Code of Guidance:
http://www.communities.gov.uk/publications/housing/homelessnesscode
It might be worth also looking at paragraph’s 8.14-8.15 and 8.30-8.32a.
“If the tenant does not do this [stay in the property] my council deems the tenants to have made themselves voluntarily homeless and they will get no help with rehousing.”
The word that would be used is ‘intentionally’ rather than ‘voluntarily’. I say that to avoid any confusion, since I’ll be using ‘intentionally’ (and variations) when I post.
If a LAHS made a ‘not homeless’ decision, the applicant could ask for that decision to be reviewed, in the belief that it is not in fact reasonable for them to continue to occupy the property.
If the tenant leaves the property, and the LAHS makes an ‘intentionally homeless’ decision, that can also be reviewed, on the basis that it would not have been reasonable for them to have continued to occupy the accommodation.
‘Intentionality’ is a tricky beast, and it would be difficult for a LAHS to provide robust evidence to satisfy all the different aspects of intentional homelessness. Recently, however, courts have been upholding Council’s initial and review decisions, unless the Council has erred in law, on the basis that the Council was entitled to reach that decision based on the facts. [Having said that, I’d be grateful if any hovering legal specialists could confirm that, or shed some more light on it.]
The other thing to note about an ‘intentionally homeless’ decision is that it presupposes that the applicant is in priority need. If the applicant is not in priority need, the issue of intentionality would not be considered for the purposes of making a decision on a homelessness application. [It may, however, still be considered when it comes to allocating properties. It could also be considered if the local authority wished to exercise its power (not duty) to secure that accommodation is
available for occupation for an applicant who was not in priority need.]
Even if someone is found to be intentionally homeless, the local authority still has a duty “to ensure that the applicant is provided with advice and assistance in any attempts he or she may make to secure that accommodation becomes available for his or her occupation”.
Finally on intentionality, even if the applicant remains in the property until the execution of a warrant for possession, it is still possible that they will be found to be homeless (or threatened with homelessness) intentionally. This would depend on the reasons why the Section 21 notice was served.
“It is such a problem that it has now been given its own term – gatekeeping.”
This wouldn’t be ‘gatekeeping’.
Gatekeeping is the term given to the refusal (either implicitly or explicitly) to take or accept a homelessness application and/or to fulfil a duty to provide interim accommodation. It can also refer to delaying to do the above.
Basically, it’s about a LAHS not meeting its legal obligations as set out in housing and homelessness legislation.
[And I may be being overly cautious here, but because this is a sensitive and emotive subject (legally as well as for other reasons), and just in case it becomes apparent which local authority I work for, all the comments I make are my own opinion, and are not intended to reflect the views of my employer nor of any other LAHS. Neither should any of my comments be taken necessarily as an accurate statement of housing and homelessness legislation.]
Adam Zeeblebum
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Sign Up1:42 AM, 21st August 2012, About 12 years ago
Hi Alan
The previous comments aren't necessarily correct. The key thing is whether or not the landlord (who is also a close relative) also lives in the same property as the tenant.
If the landlord does live in the property with the tenant, that's a problem.
However, I gather from your post that that's not the case, and a tenant whose landlord is a close relative is entitled to claim and receive Housing Benefit - as long as the tenant and the landlord are not living in the same property.
The two key things are:
- that it is a commercial arrangement (the agreement would need to be enforceable in law)- that the local authority is satisfied that the arrangement was not set up to take advantage of the Housing Benefit scheme.
It is for the claimant/landlord to prove the agreement is a commercial one and for the local authority to show that the tenancy is set up to abuse the system.
Whilst it's perfectly legitimate for a tenant to claim Housing Benefit if their landlord is a close relative, the local authority is likely to want more information and evidence about the agreement to satisfy itself that it is commercial, enforceable in law and not set up to take advantage of the Housing Benefit scheme.
Adam Zeeblebum
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Sign Up3:51 AM, 21st August 2012, About 12 years ago
Hi Paul
I'm not going to answer your question specifically for two reasons.
Firstly, you answered it yourself anyway, which seems to indicate that you wouldn't be very interested in my response. Secondly, your entire post is tinged with racism (and tinged is putting it mildly), and I 'm very uncomfortable having any discussion that starts out in that fashion.
However, there are three things I'm going to say that other people might be interested in.
The example in Paul's post of a single person competing on the housing register with a family with dependent children is moot. A single person will never be 'bumped down' the list by a family with dependent children. They're not competing for the same properties.
Housing need is the cornerstone of a fair and effective allocations policy, and has been for a long time. It certainly predates the Labour Party's victory in the 1997 general election. It would be ridiculous, incredibly punitive and very socially and economically damaging to have it any other way.
Finally, independent research undertaken for the Equalities and Human Rights Commission by by the Institute for Public Policy Research found that there is no bias in allocation of social housing to immigrants, and found no evidence to support the perception that new migrants are getting priority over UK born residents. Here's the link to more information and the full report:
http://www.equalityhumanrights.com/news/2009/july/research-finds-no-bias-in-allocation-of-social-housing/