Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up16:38 PM, 15th August 2012, About 12 years ago
The defining case law on these kinds
of decisions is:-
Regina v. Croydon LBC ex parte
Jarvis
Jarvis had been served with a
section 21 notice and made a homeless application. Croydon decided she was not
homeless because it was reasonable for her to remain until the landlord had
obtained possession.
Jarvis challenged this decision
which she said was in contravention of the then homelessness code of guidance
(2002)which said a homelessness unit should not put a tenant through possession
action if there was a chance of the landlord being successful. There is still
similar guidance in the existing code (2006) but the code of guidance is only
that….guidance, its not a rule book.
The judge in the High Court found
for the council, saying the council had correctly taken into account both the
landlord and the tenant’s position. They had also considered its own position
in relation to providing accommodation and the circumstances of other people in
the district, and because all sides had been properly weighed up they were
entitled to make a not homeless decision.
Judge Collins’ words are helpful
here:-
“I am not saying that in all circumstances a council can say ‘wait until
you are evicted’. It is lawful for
them to adopt that attitude if they consider all the individual circumstances”
– “I do not say that the same would necessarily apply in other cases where
proper reasons were not given”
Now what this tells us is that
a council is perfectly entitled to reach a not homeless decision as long as
they consider the positions of all parties involved and account for that in
their decision making.
The vast majority of people
approaching a homelessness unit are doing so with a section 21 and as the
vast majority of tenancies these days are ASTs that means that 90% of the
people walking through the door want picking up and accommodating for the same
reason.
If a person is legally homeless
(they don’t have to be roofless) then the council has a duty to provide
accommodation, even on a temporary basis. Councils don’t have anywhere near
enough places to put people as it is.
It is absolute nonsense to expect
local authorities to pick up every single person who approaches waving a s21. No
homelessness units in the country would last a single week before running out
of accommodation.
This is what the high court took
into account. All homelessness units have to consider the prevailing
circumstances in their district. For instance if a person claims they are
homeless because they are overcrowded but hundreds of other families are
similarly overcrowded because of a housing shortage then the council will and
is entitled to, make a not homeless decision.
If a person claims they are homeless
because their property is run down and dilapidated but so are many others in
the area then they will not be considered homeless.
If the world and his wife are
presenting as homeless with a s21 then they wont be homeless because so is
every other poor sod in the district too.
Added to this the fact that councils
have a statutory responsibility for the public money they are spending and you
start to see what the judge in Jarvis was getting at.
Councils have to take into account
the accommodation they have available, the amount of cases approaching with the
same reason in the district and their responsibility for public money.
I have written on this before.
Councils are not there to bail landlords out of an unwanted position. Nobody
twists a landlords arm to let to a tenant and they shouldn’t expect special
assistance when every landlord is in the same boat.
I don’t know where your council is
and to be honest rural authorities often have more accommodation relative to
the amount of people making applications for homelessness assistance but if
yours in an inner city council I would be very, very surprised if you can get
past Jarvis.
Good luck with it.
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Sign Up17:28 PM, 15th August 2012, About 12 years ago
for this reason alone I feel we, as landlords, should lobby government to make theft of accommodation as illegal as theft of a car.
both have value, both belong to someone else and both deprive the true owner access to his/her property.
please lets start with this. we have these 'tools of communication', lets start using them.
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Sign Up17:57 PM, 15th August 2012, About 12 years ago
Councils - hmm - aren't those the bodies that are allowed to make laws up to criminalise people who don't give them the bags of their money they just fancy having. Which is quite handy becasue they can also use their own police force to drag them to court if they don't pay - their own court in fact. That's ok though becasue they can for instance link it to a 'license' say, which if you operate without you are a very very bad person - becasue their laws say so.
Of course councils themselves are 'not bad' when they break laws to not pay money (as in this example) because they can't use their own police to drag themselves to their own courts - so not a problem.
The above generically applies to anything and everything - like hmos for landlords.
When is central government going to take control back from these cowboy states, put the countries mayors in the tower of london, and give their combined salaries to me. On a serious note though I do think the whole thing with councils is out of hand and someone needs to do something as they are running amock.
The more rope they are given, the more they take the mick. They are intrusive, controlling and self governing in a way and style that they cannot be trusted with and it's getting worse. The average person's life is most negatively effected / stress linked to council's activities from my hearsay. Most aspects of council can be traced back to this concerning modern phenomenon. Sherrif of nottingham etc. - we're right back there.
Mark Alexander - Founder of Property118
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Sign Up18:14 PM, 15th August 2012, About 12 years ago
Here's a thought for you, similar scenario but related to car hire. If a person who is on benefits, no assets, no job etc. goes and rents a car and then never takes it back what happens? Presumably the Police get called and the car is eventually recovered? Presumably the hire company then charge penalties for the overdue rental? What happens if the person who hired the car then moves address though? Does the car hire company chase them or write off the debt? I'd assume they chase. What then happens if they can't find the person or if they do the hirer then declares bankruptcy, has the hirer committed a criminal offence?
Ben Reeve-Lewis
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Sign Up18:26 PM, 15th August 2012, About 12 years ago
I’m sorry Gerald but you are displaying an astonishing level
of ignorance here.
Councils cannot make laws. Statutes are created by parliament,
the people we vote into power. Councils
then have to act within those laws even if they think they are stupid.
“Which is quite handy because they can also
use their own police force to drag them to court if they don't pay”
Councils have no control over or any legal
relationship with the Police force. In fact in 99% of illegal evictions I have
to deal with the Police side with the landlord and become complicit in
committing a criminal offence.
Just today I dealt with the case of a women
whose husband was ejected from the property under a court order for domestic
violence. The letting agent took the view that as she wasn’t on the tenancy
agreement she had no right to be there and tried to change the locks. She not
unsurprisingly called the Police to help her but they merely handcuffed her and
took her keys away. Frankly I wish the police would stay out of it.
If this is the level of your understanding
of the law and the role of councils in society I despair for the PRS
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Sign Up18:27 PM, 15th August 2012, About 12 years ago
The issue I have with the system as it stands is that it forces tenants, many of whom are already in dire straits, to challenge un-winnable Court Proceedings and therefore have a costs order placed against them. This effectively means that the Local Authority WILL help you once you have an order for possession against you AND it has cost you anything between £95 and £1000 depending upon the way in which the Section 21 was managed. As mentioned before this route also means that the tenant has almost ZERO hope of re-entering the private rented sector due to referencing protocols.
Having seen first-hand the epic prices paid for building sites by Housing Associations and also being mindful of the top heavy construction and management costs they incur I have often thought that the private rented sector could do a much better job if it got the same level of support from the Government.
Housing is a prime example of how Landlord Licensing and the Big Society Initiative could take a huge amount of pressure off of Local Authorities.
Social problems would be reduced if housing stock was widespread rather than in 'blocks' which often get stigmatised.
Government should be helping those entrepreneurs who are actually solving a problem for them; not allowing the Courts to conspire with Local Authorities to disadvantage both Landlords and Tenants.
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Sign Up18:35 PM, 15th August 2012, About 12 years ago
How about we start a campaign of advising our tenants that they don't actually need to pay their council tax. The council can't make them pay it - only a court can. The Homeless Officer at my council wrote to me saying " a tenant has a legal right to stay in the property past the section 21 expiry date and up until a court order or the bailiffs arrive". Based on this statement I guess we all have a legal right NOT to pay council tax until the court order or Bailiffs arrive.
Joe Bloggs
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Sign Up18:37 PM, 15th August 2012, About 12 years ago
COULDNT AGREE MORE. LB NEWHAM AND THEIR BLANKET LICENSING SCHEME COME TO MIND AS WELL AS THEIR MAYOR WHO HAS GOT IT THROUGH CONSULTATION BY HOOK AND BY A CROOK! WHEN IS CENTRAL GOVERNMENT GOING TO TAKE ACTION AGAINST SOCIAL ENGINEERED IDEOLOGICALLY INSPIRED SCHEMES?
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Sign Up19:26 PM, 15th August 2012, About 12 years ago
I also have served a section 21 on my tenant who is a single mum with child and she has been told by her council office that it is a legal requirement that she can stay in my property until I have a court order, which will cost me money what I want to know is will the council pay me back my cost no wonder most landlords in my town will not touch housing benefit tenants, I was the silly one to try and help the council out which has now given me egg on my face, how dare they not allow me to get my house back what is the point of having a tenancy agreement in the first place. Most landlords like me have good reason why they want the house back .
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Sign Up19:37 PM, 15th August 2012, About 12 years ago
Good comments here but have not mentioned that steve G is misinformed about the process. Serving a Section 21 (either 1 of the 2) merely informs the tenant that when 2 months (8 weeks) have expired the landlord can apply to the court for a possession order and certainly does not mean that the tenant must leave by this date.