Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up9:51 AM, 16th March 2017, About 8 years ago
Hi Ava,
A debenture is a floating charge over the assets of the company registered at companies house.
First question is with a first legal charge against the property why is a debenture required? Is it high risk or high Loan to Value?
A first legal charge ranks before a debenture, but I am not sure if Precise will need the permission of Aldermore first if the property is already an asset of the company and if Aldermore will agree to it. It needs an open conversation with both lenders and your solicitor to check contract terms. Do you have a broker organising this for you?
Ava Ava
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Sign Up10:08 AM, 16th March 2017, About 8 years ago
Hi Neil,
These mortgages are arranged by my broker but I think he normally deals with standard residential products.
Both properties have an LTV of 75%. So I wouldn't say that it is high risk.
Apparently it is Aldermore's standard practice now to require a debenture for all ltd company mortgages.
It is the wording in the debenture agreement that got us all worried (my solicitors and Precise are currently looking into it now - I've sent them the debenture). I won't even try and explain the contents of the debenture but it goes along the lines of charging EXISTING and FUTURE properties by way of legal mortgage or fixed charged.
So in summary:
Property A - Aldermore (needs debenture)
Property B - Precise (doesn't require a debenture)
Both are in progress - not exchanged yet.
So I could still dictate the order of exchange/completion I think.
Worst case scenario I'll just drop one of the purchase (will cost me some money here due to schoolboy error)
I was hoping that if I proceed with Property B first then that should hopefully work around the debenture restriction, given that Precise will already have a first legal charge of Property B, and then go back to Aldermore and tell them about this.
It is just the bit where the debenture mentions "existing and future property" that we were all unsure of. So the solicitors are clarifying it with Precise. Just taking ages!
We did ask Aldermore about a debenture waiver, but this is all very vague and no one seems to know what the process is.
We've just been told by Aldermore to ring customer service once Property A completes, and then take it from there. Going down this route means I am at their mercy!
I'm holding off on exchange/completion, hoping that once I hear back from Precise, we can complete on that first.
Thanks!
John Constant
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Sign Up10:55 AM, 16th March 2017, About 8 years ago
Ava, this is a question that has raised it's ugly head with us before. I (as a broker) have raised this with Paragon, and they seemed quite resigned to the fact that another company may have a floating charge over one of their properties and were quite laid back about it. However, let's look at the scenario that you find yourself in and perhaps apply some "what if's".
If you put yourself in the lender's shoes, they are being asked to lend maybe several hundred thousand pounds so that you can buy a property. Now, if it was me, I would want a cast iron guarantee that I would be able to get my money back if it all went wrong. Hence the need to secure the loan. As has already been pointed out, the first charge is the main security. This is going to be a Ltd Company purchase, and there remains the possibility that, if property prices fall dramatically, they may not get all of their money back. So they ask you to Personally Guarantee the loan as well. This means that they could take your personal possessions to settle the debt too, which would include your own residential property, assuming you have one. So this is a second line of defence for the lender.
Finally, if they have absolutely cleared you out as far as your personal possessions are concerned and they have taken the secured residence, the only other option would be to secure payment on other assets of the company, as it is the company that has borrowed the money.
Now it would be interesting to see what would happen if the entire portfolio is in peril of being repossessed; from what I gather from Paragon, that would be one for the solicitors to fight over; perhaps it may be down to the party who makes the first claim?
You are right to raise this point and to seek clarification from both lenders because, as I have said many times before, honest is the best policy.
From what I am aware of, Precise are the only lender who do not need a floating charge over the company assets. However, I can't believe that your lenders have not come across this before. Having said all of this, I suppose it's possible that Aldermore may have changed their wording recently, which has started the bells ringing with the solicitor.
If the wording is stating current and future assets, I guess that it doesn't matter which one completes first; it seems that Aldermore will be able to take action in any case.
Ava Ava
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Sign Up11:26 AM, 16th March 2017, About 8 years ago
Thanks for all the info.
I completely understand the need for all these debentures/personal guarantees etc to protect the lender's interests. I thought this should be a fairly common thing with a limited company obtaining mortgages from different lenders. I certainly never thought this could get so complex.
Given that a debenture seems to be the standard thing that most lenders insist on, it sounds to me like a limited company will be stuck with the first one (the debenture holder). I've heard about debenture waiver being mentioned but have not got much details on this. This is probably just one of the many hidden costs of incorporating, being restricted from accessing the cheapest product on the market and being stuck with the main debenture holder.
I guess I will find out soon in a couple of weeks (if the transaction hasn't fallen through yet!).
Graham Bowcock
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Sign Up12:54 PM, 16th March 2017, About 8 years ago
Hi Ava
I have just done two new mortgages (one replacing a loan from another lender and one for a purchase) with Aldermore and they were pretty good to deal with. We did have to agree to the debentures, but they agreed to sit behind our other lenders. We did tell them at the start they would have to and they incorporated this into the offers. The reason for this is that we had an issue with another lender (CHL) a few years ago when they would not let another lender have a debenture and this caused us a problem. Fortunately CHL have eased off a bit and they agreed to Aldermore have a debenture (CHL had to provide a letter of non-crystallisation - for a fee).
The process was reasonably smooth although there was the odd heart stopping moment, mainly because we have several lenders involved with differing charges and debentures.
I think you need to take the advice of your solicitor who needs to review the wording of the debentures. You are right to be concerned about getting loans done in the correct order so as to avoid falling foul of debentures. The good news is that I did find Aldermore helpful, so if you explain the situation to them they may be able to steer you in the right direction.
This is perhaps a salutary warning for all those looking to incorporate to save tax; there are hidden costs and impositions. The directors had to have independent legal advice on the guarantees besides the advice of the conveyancing solicitor. The time taken to get two relatively straightforward loans sorted was significant.
Good luck
Graham
Ava Ava
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Sign Up15:09 PM, 16th March 2017, About 8 years ago
Thanks Graham.
Good to know that there is still hope.
My situation sounds a bit simpler than the one you just described, given that my company is newly incorporated and is still a blank canvas.
I'm guessing that these debenture issues will become more common given the increase in the number of buy to let limited companies.
I think my solicitors are dealing with Precise now to get their opinion on Aldermore's debenture. Hopefully they'll be ok with it, and then we can come up with a solution to this "deadlock".
And yes, there are many hidden costs when purchasing through a limited company.
The lenders will insist on the directors getting an independent legal advice from a solicitor who is not involved in the conveyancing process (more money + more delays).
Sam Addison
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Sign Up11:43 AM, 17th March 2017, About 8 years ago
It was a bit of a shock to find it cost my wife and I £600 (inc VAT) to get the Director's personal guarantees done on a £50k mortgage, this on top of the Mortgage advisors fee, mortgage arrangement fees and survey, solicitors fees and stamp duty (3%)is adding about 10% to buying a property at £75k. Despite good returns from being in the Northwest it will still take us 4 years profit to recover these costs.