Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Chris Bradley
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Sign Up7:31 AM, 31st March 2020, About 5 years ago
As a landlord whose income is the rent they receive from the student let, I would suffer financial hardship without the rental income. There are no government handouts available to me.
Students are still recieving their student loan, so I approached my students to establish if any could not pay, in case they needed top ups from family. They have all left their property at the houses, as it was such short notice to vacate.
All students said they were able to pay and thankfully did not ask for rent holiday.
I did however offer them a 20% discount on the rent, so that I will try and survive on 80% income like many others.
They are still welcome to use the property and if they need to Isolate away from family at any time they will do.
Every landlords and students story is different.
SteveoA
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Sign Up9:59 AM, 31st March 2020, About 5 years ago
Reply to the comment left by Chris Bradley at 31/03/2020 - 07:31
I guessed this was the case. You were so lucky. Grants however are loans that need to be paid back, so indirectly these kids will suffer for something they didn’t have (3 month tenancy) and it wasn’t their fault. Those living on campus were let off the final quarter. They would also have to pay the tuition fees for this quarter although uni is shut. I understand there’s a petition going, if successful the government will look at refunding students final term’s fee and rent.
Chris Bradley
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Sign Up10:09 AM, 31st March 2020, About 5 years ago
Reply to the comment left by SteveoA at 31/03/2020 - 09:59
It would be difficult to refund final terms fees and rent, since the government do not have an infinite pot of money. If they tell Universities or landlords to refund then both would end with financial difficulties as university salaries have to be paid, landlords need to eat. I have two children with student loans and yes they have To be repaid if they earn over certain salaries, but loans are written of after 30years. In reality most students will only pay back a small prototion of their loans before they are written Off. It's difficult to be fair to everyone in these situations. My youngest is expecting to have to pay for her third term in halls, she hasn't been told not to pay, so not all universities are giving rent free periods.
Peter Lassman
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Sign Up10:13 AM, 31st March 2020, About 5 years ago
I totally sympathise with students and private tenants at this time however, for us personally and many other Small Landlords like us as this is our only income if we have no rental income ours mortgage payments and regular service charges will not be met, we will personally lose apx £3500 a month on outgoings that have to be paid, a mortgage holiday is money that will and still needs to be repaid at some time when this is all over, this is effecting everyone and small businesses run by self employed people will be hit the hardest, apologies if this sounds harsh but we are all in this, everyone is being effected Students will either get an allocated Grade or finish the course at home and then go on to earn money to repay these loans as they would have done, Landlords will still have to repay their unpaid bills
Bemused
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Sign Up10:21 AM, 31st March 2020, About 5 years ago
Reply to the comment left by SteveoA at 31/03/2020 - 09:59The amount they have to pay back in the long run will differ no more from students of the year before and after, they have an extra 2 months holiday in effect all paid. They are almost all returning to the family home and as such face no extra expense. Some have remained to isolate themselves or shied family members. As the previous comment says, most have left their belongings rendering works or alternative uses not possible. I have a pregnant tenant in an HMO who is sharing with a difficult character and working people who share kitchens. I could put her in an empty student HMO but the students’ belongings are there. If they turn up one by one to collect them (as they should to maintain social distancing) this would not work for my pregnant woman. I agree that there will be some cases of parents facing difficulties (landlords perhaps!) if they are funding the student rent. In these cases I have said I will discuss each on a case by case basis. This occurs where the parents are higher earners. Where those earning over 50k are unable to get government help they will usually have sufficiently good credit to borrow. And if this lasts 3 months, most people on high income could get back on their feet quite quickly, especially considering no one can splash out on holidays for now (given some will have lost money spent on holidays booked - me included!) Those who have had their accommodation contracts terminated are fortunate. But the taxpayer still has to fund those assets somehow in the long run.
University tuition continues - in many cases online, which is the best that could be expected under the circumstances.
Collydriver
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Sign Up11:17 AM, 31st March 2020, About 5 years ago
Difficult time for all of us .
Lucky I left the student market 3 years ago.
The government advice sent out by property118 last week help me . I printed it and posted it to my portfolio. All now contacted me and agreed to pay 80 percent but have all been advise that rent will have to be made up.
Actually seeing a government advice letter awaken them to the real world and not social media telling them they got 9 month free rent.
Good luck to my fellow landlords
We taken the risks and we deserve to be paid but in these times please show charity where you can clearly see it is needed and you can offer it
Yvonne Francis
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Sign Up11:29 AM, 31st March 2020, About 5 years ago
Like all the Landlords here, I’m worried about my rent and how to fairly deal with this matter. Strictly speaking they have to prove financial damage due to the virus, and if you have a shared tenancy any one of them could be liable for the whole including guarantors if you have them, and then it is deferred rent and not rent free. My rent is due quarterly so it is not due until May, so I don't know what will happen with me. That said I am preparing to lose rent.
However my main concern is if the next tenancy will be taken up. Already the University where my students study has said they will continue online teaching in October. In a case on 118 another Landlord had difficulty getting a student to take up a new six month tenancy. One Landlord quoted Krell v Henry. This was a case in 1905 where a tenant signed a contract to rent in order to view the coronation and subsequently was released in court on the grounds that the coronation was cancelled. The flat was signed for because the landlord advertised the flat as a good viewing point. Does anyone else know anything about this case, and if it could apply? It could be questionable if the landlord let as student accommodation, especially with a statement like close to a University. Any thoughts anybody.
https://www.casebriefs.com/blog/law/commercial-law/commercial-law-keyed-to-lopucki/performance/krell-v-henry-2/
Judith Wordsworth
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Sign Up12:08 PM, 31st March 2020, About 5 years ago
Student Loans have said that they will be sending out the students maintenance loan/grant as usual to students at the start of the summer term and which is to be used to pay their student accommodation rent
Martin
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Sign Up12:23 PM, 31st March 2020, About 5 years ago
My Eldest was in the process of finishing her final year at Uni in London.
I saw the lockdown coming and pulled her out of her house 3 weeks ago.
What I didn't know was how long it would go on for, so like most students she has most of her belongings there and effectively is still in residence. I've made a point of paying her landlord as I believe it's the fair thing to do.
However as they are in a shared house with all bills paid and a weekly cleaner and now instead of 5 people living there, there is now just one.
With that in mind I have written to the landlord and requested that as their bills are now lower and the cleaner has been cancelled that there be a reduction in the rent to reflect their saving.
Hopefully they will play fair with me as I have with them.
We will wait and see.
To reply to Yvonne, if you are dogged enough you can find a legal precedent for pretty much anything ( I know this from experience when having to sue a surveyor). When presented with a legal precedent most Solicitors will advise you that it is better and cheaper to settle as it will probably cost more in the long run to fight it.
I don't know the case in question, but on the face of it, it does indeed look like it may have some bearing on student lets if schooling is cancelled through no fault of their own.
If you are really concerned my advice would be grit your teeth, huge pot of coffee and spend some serious hours googling to come up with a case that works the other way.
It is boring and laborious and when i won my case against the surveyor I probably spent 10 to 12 hours to find the example I wanted. This was over £1000. So to pay a Solicitor to research it wouldn't have been viable at between £250 and £500 an hour.
Bemused
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Sign Up12:56 PM, 31st March 2020, About 5 years ago
Reply to the comment left by Yvonne Francis at 31/03/2020 - 11:29
The lockdown is almost certain to last 3 months and if things are still difficult re the predicted spread of Coronavirus maybe longer. We may be facing 6 months in total but no-one really knows. Assuming 6 months, this still allows for students to go back for teaching in October, so I personally think that an institution deciding to teach online from then on has jumped the gun. Of all the restrictions the government could lift, restarting schools and Universities would be some of the most likely. It's a lower risk group and has theoretically has a lower impact on virus spread than other measures, such as testing, from what I've read. Assuming testing does come online within 6 months and that seems a realistic assumption given the pressure to do so, then I think it is reasonable that we will see students back to college in October if not September. That however does leave a summer when tenants could be prevented from moving into their new rentals and those 3 months for me appear to be the most worrying. Students DON'T get paid by the government for this period and in some areas of the country landlords spread the cost of the property over the academic period rather than 52 weeks - is this the case in Nottingham? Here in Leeds most operate an even charging basis over the whole year and I can foresee a lot of problems getting rent over this period - even though there are contracts in place already from July. I'd have a lot harder time justifying charging rent in this situation, despite the losses I would incur. Has anyone got a cunning solution to this problem apart from keeping our fingers crossed that the lockdown is lifted before July?!