Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Robert M
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Sign Up17:27 PM, 18th November 2019, About 5 years ago
Some councils are putting single homeless people in shared rooms in B&Bs. No, not their own room in a B&B, but four single people, complete strangers to each other, in bunk beds in a room. This is fact, it is happening now.
- Not sure how the councils justify this against fire risk assessments, safeguarding issues, risks of bullying, intimidation, drug/alcohol abuse, security of persons and possessions, mental health issues, offending behaviours, sexual exploitation, violence, etc, etc, but nevertheless it is happening in some local authorities right now.
- Of course, all the health and safety regs that apply to private landlords do not apply to councils (and even if they did, it is the councils who are the regulatory authorities, and they cannot prosecute themselves).
As homeless numbers continue to increase, it is potentially a great time for B&B owners that accept homeless people placed in their accommodation by local authorities, i.e. "emergency accommodation".
Reluctant Landlord
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Sign Up9:18 AM, 19th November 2019, About 5 years ago
I have a two bed flat and an happy to take anyone who needs and upgrade from a one bed who already has HB claim in situ. I can liaise with the Council and a Bond can be given as a deposit or cash paid ad I will deposit into DPS.
Issue comes when its someone on the Emergency accommodation list. The Council will give a Bond or cash deposit and will pay the first month RIA but then its up to the person to make a claim with UC. Inevitably the tenant wants a contract to make the claim, but I dont want to put myself in the position of giving out a TA when I dont know for sure if the tenant has actually applied for UC yet. Even if they have there is a delay so no payment will way after the RIA runs out. If they have actually bothered to apply and get the full allowance for a two bed great, but often comes back with 1. they havent applied the DWP say they wont backdate anyway 2. They have applied but not entitled to a two bed, only a one bed allowance and they are supposed to pay the top ups themselves. I'll leave it to your imagination as to what happens next.... at a loss how to prevent this????? Any ideas anyone????
Reluctant Landlord
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Sign Up9:20 AM, 19th November 2019, About 5 years ago
...as a result wondering if I can class the two bed flat as some kind of 'emergency accommodation' with the Council that way they have the joy of dealing with all this. The Council happy to wash their hands of a tenant once they have a TA with a private landlord, despite me doing them a favour and housing their 'unhousable' for them!
Fiona
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Sign Up11:21 AM, 19th November 2019, About 5 years ago
https://www.google.com/search?q=sarah+walker+eventbrite&oq=sarah+walker+event+brite&aqs=chrome.
This is a link to an event I'm going to next week about social housing. I've seen her speaking at PIN meetings. She really knows her stuff about all aspects of social housing, including developing for this sector. Hope that helps ?
Fiona
Robert M
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Sign Up9:14 AM, 20th November 2019, About 5 years ago
Hi Fiona
Do please feedback to this site the outcome of your event.
However, I believe that the course/event you mention is probably about the leasing of properties to social housing providers, who will then use the property as emergency accommodation or supported housing. This is in effect a rent to rent (R2R) scheme. (If the leasing to social housing providers is so profitable, why charge £300 to tell people about it? - I've run private sector leasing schemes since 2004 (and have studied them since 1997 and will happily tell you about it for free, including the negatives).
I think this post is more about how the landlord can let directly to the Council, for them to use as emergency accommodation, thus enabling him to invoice the Council's housing/homelessness department direct, rather than setting up an AST between him and the occupant (who would then be the tenant) and having to rely on the tenant paying the rent via Universal Credit, (and of course being subject to the other various landlord risks and obligations).
There are certainly ways in which landlords can provide emergency accommodation direct to Councils, (I was dealing with these 15 years ago when I managed a Council homelessness department), but again there are pros and cons to this sort of arrangement.
As stated in my earlier comment on this thread, there is a desperate need, as Councils are resorting to all sorts of practices in order to provide emergency accommodation, and the demand is likely to increase as more and more private landlords exit the housing market, and particularly the letting to benefit tenants.
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Sign Up8:22 AM, 21st November 2019, About 5 years ago
Alison King
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Sign Up9:19 AM, 21st November 2019, About 5 years ago
Reply to the comment left by Robert Mellors at 20/11/2019 - 09:14
I've been to one of Sarah's talks and it wasn't about rent to rent. It was about how to set the property up and work with the council, and understanding legislative requirements. However I've also spoken to an agency that specialised in providing temporary accommodation for the council using privately owned property. They presented themselves as a housing association, not rent to rent but maybe the boundaries are a bit blurred in some cases
Fiona
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Sign Up8:54 AM, 23rd November 2019, About 5 years ago
Reply to the comment left by Robert Mellors at 20/11/2019 - 09:14Hi Robert,
Yes. I will provide feedback after the event. As Alison says below, it isn't about R2R, although that is certainly possible in this sector. .
I've been doing a lot of DD on this sector for quite a while. Motivated by having the absolute tenant from hell last year, and resolving that I needed to get out of the industry. Having said that, I do love property, and I was a bit stuck.
Over the last year, I've spoken to a lot of people doing it. But when I've dug deeper, they are doing it wrong. Either not on the correct lending, so essentially mortgage fraud, or not set up correctly with health and safety, or being mislead by the council, and being hung out to dry.
It's not easy to get it right, but if done correctly, could potentially mitigate against all the aspects of property that I loathe. Number one being what I consider to be one of the most inequitable relaitionships/contracts in the world. Tenancies.
Namely, having someone in my life, that by law, can be completley and utterly abusive towards me, threaten me physically, have what are clearly weapons in a house meant to intimidate me, and the police turn up, and say there's nothing they can do ? ? ?
This incident went far far beyond financial implications. I'm very pragmatic about things like that. It's a risk we take. However, the emotional and psychological distress ?
Once was enough for me. I'm out. I need to find a different way to carry on being in an industry I actually love, and that I'm good at.
I shall let you know !
Thank you so much for your very kind offer, to give me free advice. You do have a lot of experience.
I've got a good friend in Liverpool, John Burton, ex gangster, turned legit. He has set up a charity, Inside Connections, housing and training young offenders. He is going to be speaking at the event too. I will hopefully be leasing my properties to him. I guess that is half the battle. trusting, and having a relaitionship with your end-user. This is indeed, essentially R2R, as you say. But I feel confident about his organisation and what he's doing. I'm lucky. ( well, actually, I've worked hard)
Hopefully, other people interested in pursuing this as a strategy, can learn how to do it safely, and legally, and profitably. Whilst also meeting a huge demand.
I don't believe any strategy in property is a get rich quick scheme, passive income, and without risk. Such nonsense.
I will certainly update about the event.
Thank you Robert.
Robert M
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Sign Up10:11 AM, 23rd November 2019, About 5 years ago
Reply to the comment left by Fiona at 23/11/2019 - 08:54
Great reply Fiona, thank you for sharing this with us, and for offering to feedback on the event you are attending.
Sorry for your "tenant from hell" experience, it is often that type of experience (or moving away, or ill-health, or financial losses, etc) that prompts owner landlords to seriously consider leasing their properties to a R2R organisation/charity.
I note that you have chosen to go down the route of Rent 2 Rent as your strategy for getting out of the landlord/tenant relationship (although you may still be liable as a landlord for some things even within a R2R arrangement). I am a firm believer in R2R as a POSSIBLE solution for a great many owner landlords (but as I've been doing R2R for 15 years I would say that wouldn't I?!!), but unfortunately it is an arrangement that is sometimes being abused by the "get rich quick" property trainers, who fail to point out the risks and liabilities of these R2R type arrangements. It is good that you are leasing your property to a person/organisation/charity that you know and trust, however, the lease agreement will also need to be comprehensive and robust so that both parties fully understand their respective rights and responsibilities, risks and liabilities. (I need to update my lease agreement to include what happens when the owner dies and nobody takes responsibility for the deceased's estate, - as that reality has happened!!).
R2R is also mis-named in some instances, and some are being, in my view, incorrectly set up using "management agreements", (so in reality this is more like a letting agent arrangement, albeit with a guaranteed rent element).
IMHO a proper R2R arrangement is where a company leases a property from an owner landlord (for a set rent) with the express intention and agreement to sub-let the property in whole or in part to sub-tenants. The R2R company should be responsible for any damage done by their sub-tenants, and for the payment of rent to the owner (regardless of whether the R2R company has sub-tenants in or not), and for any evictions etc that may be required.
As well as feeding back to us about the event, it would also be interesting to know if your planned strategy (as it is now) is amended in light of what your learn at the event.
Robert M
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Sign Up10:28 AM, 23rd November 2019, About 5 years ago
Hi Alison
I am often approached by "relocation companies" that claim to be working with Councils to source private landlords willing to let the council place people in the landlord's accommodation, with guaranteed rent. However, when I start asking them questions about the exact nature of the arrangements, e.g. is a a lease to the council, or a lease to the company, or a tenancy with the person(s) placed in the property, how is the rent guaranteed, who's responsible for damage done by the tenant, etc, etc, they usually do not give me a straight answer, or they try to answer but their answers indicate that they are simply a letting agent. I've never had one yet that has been willing/able to answer all the questions, or admit that they are simply a letting agency. This makes me very wary of such agencies.
If the agency/housing association you've spoken to are genuine, then they should be willing to provide you with a copy of their proposed lease agreement, and if they claim to be a housing association then they should be able to provide evidence of this, e.g. check if they are registered with Companies House as a not-for-profit company limited by guarantee (or one of the other legal status's) that would enable them to meet the criteria of a housing association within the definition laid down in s1 Housing Association Act 1985.