Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Shears
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Sign Up19:25 PM, 7th October 2019, About 5 years ago
The "system" will continue to collapse and people increasingly attack one another.
My thoughts here, in an improved world, (A fantasy giving the increasing amount) is a minimum wage which will only be paid ON CONDITION THAT THESE PEOPLE ARE NOT ALLOWED TO WORK IN ANY OCCUPATION THAT MIGHT BE CONSIDERED IN ANY WAY POTENTIALLY PRODUCTIVE TO SOCIETY.
The brutal reality is that these people are incapable of being anything other than a net burden in a first world country as the problems of normal day to day life is quite beyond them.
Start not by asking how things might change in an ideal world. Rather start by asking what is actually possible.
There is absolutely nothing that can be done with these people except to look after them.
Old Mrs Landlord
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Sign Up21:03 PM, 7th October 2019, About 5 years ago
Reply to the comment left by Paul Shears at 07/10/2019 - 19:25I gave your comment a thumbs up in error. In fact I consider your comments to be a sweeping generalisation. Robert Mellors cautioned against sterotyping UC claimants but you have gone further and included DWP employees too. Everyone knows that society includes some individuals whose mental capacity is insufficient for them to function in modern society without significant support from those of us who are fortunate enough to be more capable, as well as some who have simply decided that "only fools and horses work".
Paul Shears
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Sign Up1:37 AM, 12th October 2019, About 5 years ago
Reply to the comment left by Paul Shears at 12/10/2019 - 00:36
I refer you to my previous remarks regarding the work of Professor Jordan Peterson of Toronto University and others which repeatedly confirms that anyone with an IQ of 83 or less can never be anything other than a net burden in a first world country.
I also suggest you take a look at "McNamara's folly" wherein the consequences of failing to face up to this unpleasant reality (What is "claimed" rather than what I believe the author Hamilton Gregory, Lyndon Johnson, or McNamara himself actually believed), and which absolutely no one wants to hear, were more immediate than is tolerated in civilian life.
My own subjective experience caused me to draw the same conclusion and continues to do so daily.
In any event, the tasks that these people attempt to complete are dumbed down to the point where they are being replaced by a string of ones and zeros at an increasing pace.
It is apparent to me that the requirement for autonomous independent judgement has for decades been a decreasing one in an increasing area of society including most of the areas previously regarded as intellectually demanding.
How this is to be accommodated, if indeed it can be, in what must surely be a major change of social structure is an entirely separate matter and certainly not one that I have a solution for. But I do believe that the first thing to do is to gather reliable evidence and examine it objectively.
Individuals are just that, but groups have long been increasingly predictable.
To quote Professor Petersons own words “We have tried absolutely everything that you can possibly imagine and a great deal more that you can’t. There is absolutely nothing that works.”
I knew a previous Principal Psychologist initially of a borstal and then of Long Lartin Prison for many years. From my indirect interaction with the UK's prison service over that time, I learned that the staff regard it as a dumping ground for people that the rest of society does not want to think about. Just like our increasing population density consequences. It was the dim ones that got caught and were used as fall guys by the more intelligent ones who often never saw the inside of a prison. Many of the inmates should simply have not been there. Their only real “crime” was being unable to cope with day to day life.
Just like their counterparts not incarcerated. The prison service is simply not set up to deal with these people and neither is the world outside prison.
The staff often referred to the institution as "Her Majesty's Hotel Service".
Just like our homeless or those virtually so and living in rent-a-coffins – what is now regarded as the successful middle class young.
Up to their eyeballs in the great education scam debt and with absolutely no skills to offer a market place which, in turn, has a reducing need for those that do.
It seems to me that the establishment proposed below, and an increasing number of others throughout first world countries, is a cheaper version of the same thing. A holding tank for the duration of incarceration before they leave and then return.
An endless cycle of poverty, ignorance and hopelessness.
Richmond upon Thames council plans via a homeless people's charity to convert a local hotel/motel into a housing project.
Local residents are shocked the council waived local planning guidelines on size of units, parking provision & communal space.
The scheme will see tenants in hotel rooms of approx. 16m2.No communal space for cooking, no laundry facilities, no warden & no outdoor space for recreation other than a car park at the front of property. Each tenant will have a separate lease for up to 2 years. (presumably they then return to the park bench or are forced to move to another rent-a-coffin.
If my own very wealthy area, cramming two strangers into a "converted" garage id now perfectly officially acceptable providing you can afford the £600/month rent. Otherwise t's back to the recycled tax fund you go or the park bench.
Do any of these people understand the underlying current reality or where it is going? Well certainly very few indeed that I know.
Jonathan Clarke
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Sign Up7:39 AM, 12th October 2019, About 5 years ago
In my experience clashes often occur when people of theory who operate in the back office meet practical people who work on the ground in the thick of it . Their problem solving abilities unfortunately often do not align. When they do though music is made. UC tenants will benefit from this. Both of their respective approaches have merit in what they try to achieve . Practical people tend to look and deal with the problems here and now . Theorists tend to deal with a distant Utopian view 10 /20 /30 years down the line often long after they will have left that particular office. Both can leave carnage behind them or if they are high in IQ and EQ they can leave a dynamic positive blueprint that others can work on for the good of all. We need both types of people but its often not a happy marriage so progress is slow . All we can hope for is we all go in a direction which is loosely agreed by both parties to be the best route we as humans can achieve. The world needs people with High IQ AND High EQ . Together they can look after those less fortunate than themselves. I enjoy the company of those with both high IQ and/ or EQ . If push came to shove and I had to choose either / or I would prefer on balance to hang out with people who have high EQ as they have a certain desirable warmth about them. High IQ people are equally fascinating to converse with but they can sometimes leave you a bit chilly on departure . The ones with both high IQ and EQ are just the best . They seem to understand the complexities of life and a certain aura of innate goodness often surrounds them .
Old Mrs Landlord
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Sign Up8:49 AM, 12th October 2019, About 5 years ago
Reply to the comment left by Paul Shears at 12/10/2019 - 00:36
Paul, if you reread my earlier reply you will see that rather than contesting your statement I am in fact agreeing with it and confirming that it is common knowledge that society consists of persons of widely varying intelligence. What I objected to was your unsympathetic attitude toward those who, whether by accident of birth or trauma during their lifetime, physical or mental disability or for whatever reason, are unable to cope with the demands of modern society or make any economic contribution to it. In a civilised society it is inevitable that those fortunate enough to have higher IQs and more practical abilities have to support those who do not. The alternative is something akin to the experimental practices of the Nazis during WWII in their desire to produce a super-race - selective breeding and euthansia - which most of us find abhorrent. Perhaps Jonathan Clarke has encapsulated what I feel is lacking in your attitude with his use of the term EQ.
Reluctant Landlord
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Sign Up16:44 PM, 12th October 2019, About 5 years ago
A bloody nightmare to be perfectly honest! There are so many pitfalls along the way that you can find yourself in, if you can avoid AVOID! Remember - you can't shift a bad tenant within the first 6 months of a tenancy. They can rack up arrears from month one as UC don't pay straight away and if they do they are a month in arrears. THEN the problem comes if they don't get full UC for the rent. Top ups.....bane of my life. Sometimes I feel more like a bailiff than a landlord...
Reluctant Landlord
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Sign Up17:35 PM, 12th October 2019, About 5 years ago
Reply to the comment left by CARIDON LANDLORD SOLUTIONS at 04/10/2019 - 14:33
Hi - I might call you myself actually if you don't mind. Do you have a checklist of things to consider and check when taking on a UC tenant please?
CARIDON LANDLORD SOLUTIONS
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Sign Up23:45 PM, 12th October 2019, About 5 years ago
Reply to the comment left by WP at 12/10/2019 - 17:35
Hi WP
We would be happy to speak with you and offer free advice on selecting a client on UC.
We can also provide you with a free UC survival guide for landlords in managing UC and additional information.
Enjoy the rest of your weekend!
Mick Roberts
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Sign Up12:10 PM, 13th October 2019, About 5 years ago
I've gone totally against UC tenants again since last week.
Had the most simple case, tenant switched from HB to UC. I notice I put this comment above, but it got worse. UC told tenant I was getting paid when I put my last comment up, & I didn't get paid. Still waiting. This girl had been with me on HB 3 years no problems.
She mistakenly put her top up down as the monthly rent.
I'll put my letter down to Job Centre below which explains:
Now after XXXX has sent me the screenshot enclosed of her journal, I now summise that the job centre work coach or whoever interviewed Jodie has input the rent wrong.
The rent is £541.66 pm.
Housing Element pays £469.15 pm.
XXXX top up would be £72.51 pm.
Firstly, what human being with common sense would not laugh when u said your rent is £72.54pm? Where can u get a house for £72.54pm? Fully refurbished new kitchen bathroom etc.?
You have also had the rent proof. What point is there in sending DWP a rent proof if you aren’t going to read the MOST IMPORTANT figure, THE RENT!!!!
How quick can this be sorted, as XXXX ’s rent is due on 8 Oct.
XXXX was booked to see JC staff , but ended up seeing JC staff missus, she thinks it was XXXX.
These really are 5 year old mistakes. Again no bollickings please, but XXXX Job Centre are now responsible for peoples homes & lives, they can’t make these ridiculously simple mistakes.
And we couldn't correct this mistake the normal UC route. The phone staff couldn't correct it. Her journal, she left 7 entries on there. SHe made 9 phone calls. It's only cause I have 2 managers in local Job Centre that I get on with, that we managed to do it. It could have been no rent on for 2 years+ as that's how long it takes to solve these things with UC complaints.
That must be it what u say JC
In my experience clashes often occur when people of theory who operate in the back office meet practical people who work on the ground in the thick of it . Their problem solving abilities unfortunately often do not align
The UC complaints managers are absolutely I'm sorry to say Thick as f__k. The Directors the same. These are heads of UC, called Directors. They don't listen one bit. Have no idea how simple it would be to prevent homeless.
And yes, 1 year later, the staff member has moved roles so they don't care.
And as we speak, I\'m actually paying Sherrelle of Caridon to do me two new UC claims now, a touch more complicated. Cause the time involved for me doing it with my zero contacts within UC & zero emails & zero phone numbers, it\'s highly likely I may NEVER get paid the rent. And if I do, the rest of the business could go bust in dealing with UC.
Reluctant Landlord
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Sign Up14:25 PM, 13th October 2019, About 5 years ago
Reply to the comment left by CARIDON LANDLORD SOLUTIONS at 12/10/2019 - 23:45
thanks - I;ll be in touch on Monday 🙂