Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Glenn Ackroyd
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Sign Up22:27 PM, 4th March 2012, About 13 years ago
I have been liasing with a company who do accreditation for EPC/Green Deal etc and are on the advisory panel in the consultation of all things related to EPCs etc. I've been told that the next change is moving EPC's to 3 year renewals, down from 10.
There is a raft of legislation coming through which is aimed and mandating energy efficiency improvements, but this will be tied into Green Deal funding.
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Sign Up9:34 AM, 5th March 2012, About 13 years ago
What I find amazing is the number of rental properties that still have no loft or cavity wall insulation, at least in the Manchester area this can be done for little over £50 given all the grants that are about. So way are agents not getting tenants on their books to apply for the grants?
(When we were renting a few years ago, the agent was not keen on us getting the free insulation installed, the landlord loved the ideal, but the agent just seem to see it as yet another bit of admin.)
Personality I would like to see it being a legal requirement for a landlord to install loft and cavity insulation provided there is not something about the property that makes it very expensive to do so.
I also don’t understand way there seem to be no relationship between rent levels and running costs, home buyers are about running costs, but tenant seem not to for some reason.
Mary Latham
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Sign Up11:11 AM, 5th March 2012, About 13 years ago
Ian at 2016 all tenants will be able to request landlords to carry out measures like thiis and landlords MUST comply. By 2018 landlords will not legally be able to let a property where the EPC rating is below E and loft insulation is a quick fix.
I am struggling with the Managing Agents in blocks of flat, because there is nothing in it for them they are not bothering and this will cause landlords major problems in 2016. As you have said it is really cheap now and all landlords who let flats need to push their Agents to get the work done. They make enough from the Service charges and there is very little work involved the supply company will do the admin.
I wonder how many blocks of flats have no loft or cavity wall insulation?
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Sign Up11:19 AM, 5th March 2012, About 13 years ago
Ian by 2018 ALL rental properties will have to meet EPC Rating A-E.
Any of those that don't will HAVE to be removed from the rental market.
So any LL that has properties that do not met this standard may in October apply for a Green Deal loan to facilitate such works that are required to meet at least the minimum standard.
This loan will be paid back by the tenant via the energy bills.
The advantage of having the works carried out under the Green Deal is that it costs the LL nothing.
However any LL applicant will naturally end up on a govt database.
Advantages of having the work carried out soner rather than later are:-
Enhancement to property value and possibly higher rent due to increased amenity.
£0 cost to LL
Tenants will gravitate to rental property that meets the EPC standard A-E
Having works carried out now will mean no last minute rush for builders to carry out the works before the 2018 deadline.
Get the loan monies now; the govt might change it's mind about the loan amounts or carrying on with the scheme at all, citing no more money available; but you can bet they will still require EPC A-E rating for ALL rental property (One thing I am not sure is if it includes holiday property, I can't see why it would be excluded, perhaps Mary might know)
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Sign Up11:51 AM, 5th March 2012, About 13 years ago
You have identified a real problem there Mary with flats.
Fortunately mine are new-build so meet the standards.
But for any LL who owns a flat which doesn't meet the A-E EPC rating then as you say if the tenant requests the works in 2016 or the the works are not carried out by 2018 the flat will NOT be able to be used in the rental market.
The ramifications of such are obviously enormous.
Any one looking at buying will if they have carried out DD ascertain whether the management company will be carrying out works.
But you can imagine the default position of a prospective LL purchaser.
They won't bother purchasing a flat which does not meet the EPC A-E rating now.
As they could not rely on a reluctant management company to carry out the works.
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Sign Up14:44 PM, 5th March 2012, About 13 years ago
I know I am making a dangerously sweeping statement, but as a GENERAL rule, flats don't tend to fall into the F-G ratings due to having less heat loss perimeter.
Even if a flat is pre 1900 with electric heating, a flat generally has either a heat loss ceiling or floor, but not both. Also, usually at least one wall is either sheltered or party, cutting down the heat loss further.
I can't say 100%, but I can't remember the last time I provided a certificate for a flat which was an F or G (For info, RDSAP is actually a scale from 1 to 100 with 100 being the best. The letter rating is added later, but each letter band is not the same size. For instance band G = 1 - 20 but band A = 92 - 100+. to fall below the acceptable level for 2018, a property would have to be 38 or less.)
I do agree that landlords would be wise to look into these energy issues sooner rather than later, because once the green deal kicks off you can guarantee it will replace grants... No more cheap insulation.
At risk of overstating the point, landlords might also want to think about the following points together. 1) In order to raise the rating of a property, after October the only funding available will be the Green Deal. 2) Letting agents after April 1st will be obliged to display the front page of the EPC alongside all written details for marketed properties including on line. 3) The front page of the EPC will include information on any green deal that applies to the subject property, including how much is collected per year and for how many years.
Once tenants start to look at these things, I'm guessing they won't want to pay full rents when their meters are going to be collecting £££s off them to pay for their landlords improvements... Might be time to start thinking about how to spin that.
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Sign Up16:30 PM, 5th March 2012, About 13 years ago
I have a 1904 edwardian house conversion flat - and it's an F! Electric storgage heating and mid-floor so not even got heat loss floor or roof!
In this instance, the green deal will be welcomed - I can get the solid wall insulation done without any cost to myself and the tenants, although they will finance the insulation through their energy bills, will enjoy a more comfortable property!
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Sign Up16:37 PM, 5th March 2012, About 13 years ago
Have you any appreciation based on your EPC knowldege what the differentials would be for energy costs.
So an F-G property would cost more in energy costs for a tenant.
With Green Deal improvements and the requirement to pay back the Green Deal loan via increased bills would the costs to the tenant be the same as EPC F-G property, so that efectively the costs would work as cost neutral.
Once the Green Deal loan has been paid back then bills would reduce for tenants.
Therefore I don't see Green Deal enhancements mitigating against a tenant choice over a property.
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Sign Up16:50 PM, 5th March 2012, About 13 years ago
The Green Deal involves something called the golden rule, which basically says that as a minimum the saving created by the improvements must be greater than the repayment amount, so yes the net result is that the tenant will pay the same or less than they would if the improvements were never carried out.
The bit you are missing though is that in a lot of cases, the prospective tenant isn't facing a yes/no choice, more a choice of potential properties. If there are two houses on the same estate, one is collecting £700 a year though the meter for the green deal funding and the one next door was improved without green deal funding, which would you choose? If you really wanted the first one, would you feel justified asking for £60 a month knocked off the rent?
I know these things are never black and white, but it all needs thinking about 🙂
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Sign Up17:01 PM, 5th March 2012, About 13 years ago
As I said, it was a sweeping statement! I had a quick look back over my reports and could only find one F... A top floor room in roof pre 1900 flat with all four heat loss sides and single glazing (electric storage heating).
As yours is mid floor, can I suggest that either your assessor didn't do the job properly, or you are very unlucky... I don't want to pick on any one in particular, but there has been a lot of anecdotal evidence of assessors spending five minutes in a property, useless site notes, etc. Until now, no one (outside of energy assessors and accreditation schemes) cared how well the job was done, but that's all about to change if the EPC tells you whether you can rent your property out or not!