Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Whiteskifreak Surrey
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Sign Up17:04 PM, 28th May 2022, About 3 years ago
"The NRLA remains concerned about the minority of landlords who provide unsuitable housing who damage the reputation of responsible landlords who comply with regulations."
That small minority does not even pay their fees, so NRLA concern should be directed to protect those who enable them to exist.
Seems they have become tenants' voice.
We have all certificates, even passed Newham inspection without a single comment. We do not need any passports, we do a portfolio of certificates ourselves.. We need to be left in peace to conduct our business..
Mike
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Sign Up23:52 PM, 28th May 2022, About 3 years ago
NRLA are becoming a big joke of the century, as though we haven't already have enough to deal with complying with endless requirements, from Immigration checks to what not. So I would say to hell with NRLA passport, so stuff your passports where it would be most appropriate, make sure you roll roll it first.💩
Mike
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Sign Up11:03 AM, 29th May 2022, About 3 years ago
If I was a Tenant and wanted to rent a property, I would visit that property to view it, and already be aware of certain things mentioned in the ad, and the rent, area etc, so once I am inside, I would look around the decor level, rooms and their sizes, and check out other things like what kind of heating appliance it uses, already EPC rating would be known to me, what is being furnished, state of carpets or floor, so overall if I am impressed I would go for it, of not I would look for another, and it is no point my taking it on and then asking my new landlord that the property lacks certain things and I need him to supply, that would be wrong,
It is like you walk into a dealer to buy a used car, and after purchase you cannot go back to the dealer and complain the seats were dirty and need cleaning etc, or that USB or Blue tooth is missing, or that it has no traction control etc.and ALL cars regardless of make have to meet certain minimum standards, (MOT) so unless it was a worn tyre you did not see earlier, that might just be the only obligation on a dealer.
So all houses for rent need to be habitable, clean free from damp, with gas safe certificate and condition of boiler in a reasonable state, loft insulated, double glazed windows and doors, centrally heated with condensing boiler or latest heat pump, do I need to see a 10 year dry Rot warranty, No, I don't and I won't be interested, my main objectives would be house in good state of repair, reasonably clean if not newly decorated, carpets cleaned and no rubbish in the garden, all electrics work, with a ECIR already given to me on signing up, so what bloody Passport do we need? Are we going to take our rented house ona foriegn Holiday! 🤣
Luna
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Sign Up12:04 PM, 29th May 2022, About 3 years ago
Exactly!
Could someone please inform the NRLA about this, as they do not seem to know!
Smiffy
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Sign Up6:03 AM, 31st May 2022, About 3 years ago
To those that are considering not renewing their NRLA membership, just not renewing will have no effect, nobody will notice a few missing renewals as that happens all the time due to retirement etc.
To have an effect, you need to formally surrender your membership to the board with a covering letter outlining why. Only then will they see the reasons.
moneymanager
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Sign Up10:56 AM, 31st May 2022, About 3 years ago
This reminds of the equally as useless Home Information Pack, as with all "compliance" it will require an infrastructure to be built, staffed and pensioned, who's going to pay for that?
Rod
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Sign Up15:02 PM, 31st May 2022, About 3 years ago
Look out
- if you've not been paying attention, we will get a version of this, whether you want it or not.
I've lost count of the number of posts on mandatory, additional and selective licencing schemes and their associated fees. With the Government now threatening to level up the rental market by bringing the PRS under the Decent Homes Standard, it doesn't take much imagination to see the direction of travel will be to match Wales and Scotland by requiring all rental properties to be certified.
I'm not suggesting that the NRLA's proposal is the way to go, but there would be some benefits if all rental properties had to be certified on a periodic basis and the relevant documents were available online, in the same way that EPCs are.
iHowz worked with Southampton Council several years ago to get them to take a different approach when they wanted loadsa money to bring in additional licencing. They were eventually persuaded to allow landlords to get an independent inspection and submit the paperwork for each inspected property when they applied for a licence. https://ihowz.uk/southampton-licensing/
The advantages:
- licencing costs are significantly lower
- all properties are inspected (not just those they bother to select)
- landlords control the inspection process, ensuring it is inspected in the condition they have provided it
- landlords can schedule their inspections, keeping costs and disruption to a minimum as a group of properties can be inspected together
- the council can concentrate their efforts on those who fail to licence their properties
Recent years have brought a succession of laws and other regulation for the PRS, meaning smaller landlords in particular have found the administrative burden and other compliance aspects have seemed overwhelming.
Excluding HMO/licencing specific requirements, we now need to ensure we comply with the following, or risk fines and difficulties when we try to recover possession:
- Fit for Habitation (including Legionella and HHSRS)
- Furniture and Furnishings Regulations
- EPC certification (E or better / exemption)
- Electrical Safety
- Gas Safety
- Fire and CO precautions (additional requirements from this Autumn)
- Right to Rent Checks
- How to Rent Guide
- Inventory
- Deposits and Protection
Much of this documentation has to be provided to each tenant and evidenced. If this was available on a portal, which your tenant had to log on to at the commencement of the tenancy, it would allow electronic confirmation. Landlords would only need to download data once and only have to reload it in exceptional circumstances, as periodic independent tests could be updated by testing organisations (EPC, gas, electric), Government guides would be automatically linked and landlords could be reminded of any other obligations, such as testing alarms.
Taking things a step further, such a register would provide a tool to drive out landlords who rent non-compliant properties, either by checking that a property was registered before a tenant could claim housing benefits or flagging up an inspection for any property not on the register. No doubt, it would also be used by insurers and lenders to help price their products. Who knows, Government might even use it to identify recipients of grants for energy efficiency measures !!
We don't want more costs or Big Brother, I hear many of you scream as you reach to click the Reply button.
To that I say, the costs of such a scheme should be lower than existing licencing, and would take the politics out of it, as the core elements are national standards and the database could built and administered by commercial organisations, in a similar manner to the deposit schemes, using Open Source data from Government and inspection organisations.
A certified rental property register would be a tool that provides landlords the ability to check that they are renting a compliant property and document that their tenant has been provided the required information. This would help ensure that landlords can regain possession while robbing Shelter / tenant unions of much of their commentary about standards in the PRS. Assuming that this could be achieved for £75 or less a year for each property it would only represent an additional cost equivalent to £1.50 pw, which is significantly less than most licencing schemes and many property management tools, never mind the cost of a failed possession hearing.
If we don't take control of the licencing and certification agenda and drive the decision-making, we can guarantee that the Department of Levelling up, Housing and Communities (and silly walks) will force a far worse alternative on us.
Lastly, I know some of you don't see the point of forking out less than £100 a year to join a landlord association, but there are about 2.2 million landlords with properties in England and less than 180,000 belong to a landlord association. That's less than 1 in 12 landlords who belong to a trade association.
How can you expect to get our voice heard at national and local level?
(Some of you have already made this point.)
I know some of you wish the NRLA stood up to Government a bit more. We'd love to have you join iHowz or you could join one of the other more regional associations. With the Renters Reforms and other changes to property law on their way, now is the time to join up and help us get your voice heard.
https://ihowz.uk/join/#membership
Please note, I drafted this a few days ago before The Lettings Industry Council posted their recommendations to Government for a Post S21 PRS. https://www.property118.com/recommendations-to-government-for-a-post-section-21-prs/
Much of what they have suggested matches the expectations laid out above and it is good to see that they have taken a wider view by including rent to rent and short term lets/furnished holiday lets
Kate Mellor
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Sign Up13:21 PM, 14th June 2022, About 2 years ago
We do have to remember that landlords as a group have very little clout and even less ground roots support from the man in the street. There just aren't enough of us to make an impact in the voting pool.
The worst thing the NRLA can be seen to be doing is "fighting for landlords rights". They have to be seen to care about the outcome for tenants. It's a very politically savvy approach, because it reduces the demonisation of landlords. NOBODY other than landlords will vote for something that benefits landlords, so it's a case of appearing to want what's best for our tenants, (which the majority of us do), and campaigning for those changes which make most sense to protect tenants rights, rather than all the BS that is only proposed because it SOUNDS good to voters who have no understanding of property or the rental market, but actually harms both landlords AND the tenants it's 'intended" to help.
We can't avoid rental market legislation, it's going to happen whatever we think and whatever we do. the sensible approach isn't to bash your brains in against a steel door, but to work with legislators to make these policies fit for purpose. They've got to work within the remit of what's possible. When you're caught in a rip-tide you don't swim against it, you swim with it and to the side.
Don't get me wrong, if I thought for one moment that all us landlords clubbing together and ranting and raving to the government about how sh*tty I think the S24 tax changes are for landlords I'd be the first one to join you, but I can promise you, no tenant ever will be crying about how tough us landlords have it these days.
If we want a fair go, we have to be seen to be working with tenants to ensure they also get a fair go and bad landlords are drummed out.
Rob Crawford
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Sign Up15:23 PM, 22nd June 2022, About 2 years ago
IMO, to be successful there has to be: 1. a common national standard agreed by all LA's. 2. LA's should not then be permitted to enforce "over and above" conditions. 3. the passport needs to replace any HMO or selective licensing. 4. The cost of such a passport needs to be significantly less than LA's charge for licensing. To be effective and fair, 5. all rental properties need to be included, both social housing and private. 6. A landlord register will have to be produced and this register should be compliant with data protection (landlords should not be forced to make their details public). 7. Management of such a passport etc should be conducted by a non bias not for profit organisation.