Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up9:42 AM, 13th February 2016, About 9 years ago
Reply to the comment left by "Rob Spencer" at "13/02/2016 - 01:54":
I would only do this as an absolute last resort after the offer to attend with the gas inspector is declined, along with an alternative appointment. Also, as the tenant isn't obstructive to the gas inspection, if he is made aware that the landlord has a duty to inspect for the tenant's own benefit, among other reasons, I'm sure he'll make the time.
Rob Spencer
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Sign Up13:39 PM, 13th February 2016, About 9 years ago
I would take my route at this particular point, this tenant has had ample opportunity to cooperate and has not already done so, that is not a good sign, as an ex metropolitan police officer and as a Landlord for many years, in my opinion there is more going on with this tenant's circumstances than meets the eye. I have all good long term tenants because I only keep those that cooperate and make my life as a Landlord easier.
Jemma Brabs
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Sign Up14:53 PM, 13th February 2016, About 9 years ago
Reply to the comment left by "Rob Spencer" at "13/02/2016 - 01:54":
Thanks Rob,
The gas check is due in about two weeks or so. I'll arrange for the gas inspector, who I know very well, to make an appointment with him and then deliver another letter to him advising that I will be coming to carry out an inspection at the same time as the gas inspector.
If he does not agree to this then I will resort to your suggestion
I cannot understand why he is being so uncooperative. It's not like I am requesting an inspection very often. The last one was over two years ago and since then he has changed the locks.
I wouldn't mind not having a set of keys if he would only cooperate.
Mandy Thomson
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Sign Up15:14 PM, 13th February 2016, About 9 years ago
Reply to the comment left by "Jemma Brabs" at "13/02/2016 - 14:53":
Maybe that's what it is - he's not used to you inspecting regularly, and probably doesn't appreciate why it's necessary.
Under most landlord licensing schemes, landlords are required to inspect quarterly, and I've read Harrow council expect monthly inspections (though IMO that's over the top and really is intrusive for the tenant, unless the landlord and tenant are great friends!).
Licensing aside, this is also for the tenant's benefit as it allows the landlord to spot any problems before they worsen and gives the tenant the chance to raise issues he might think too trivial to inform you about in the normal way.
We are ALL obliged on occasion to admit officials for inspections, for example, all householders are required to allow access to meter readers every two years.
As well as being a landlord, I was also a tenant until not so long ago, and the only time I had a problem with visits by the management company was when they were unannounced (slap wrist!) although those visits were made by their maintenance men, who weren't always that well mannered either!
If your tenant had been a lodger, just renting a room from you, he would have no right whatsoever to prevent you going into his room, subject to his privacy. To anyone who thinks being a tenant to a good landlord is in any demeaning, they should try being a lodger!
Chris Byways
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Sign Up21:53 PM, 13th February 2016, About 9 years ago
FWIW, this is the Feb 2016 model AST wording for non emergency access
ACCESS TO THE PROPERTY BY LANDLORD OR AGENT
Routine access
1.51 Provided the Landlord has given the Tenant at least 24 hours’ prior notice in writing, the Tenant must give the Landlord (or any person acting on behalf of the Landlord) access to the Property at reasonable times of day for the following purposes:
(a) to inspect its condition and state of repair;
(b) to carry out the Landlord’s repairing obligations and other obligations under this agreement; and
(c) to carry out any inspections required by law including (but not limited to) gas safety inspections, fire safety inspections and inspections of any smoke or carbon monoxide alarms installed in the Property and to carry out any works, repairs, maintenance or installations (including the installation of any smoke or carbon monoxide alarm) required by law.
Access for the purposes of selling or re-letting the property
1.52 Provided the Landlord has given the Tenant at least 24 hours’ prior notice in writing, the Tenant must give the Landlord (or any person acting on behalf of the Landlord) access to the Property at reasonable times of day in the following circumstances for the purposes specified:
(a) where the Tenant has given notice under clause F2 (Tenant’s rolling 3 month break clause), to show prospective tenants or purchasers, letting agents or estate agents around the Property, but only during the last 3 months of the Tenancy;
(b) where the Landlord has served a notice on the Tenant under clause F3 stating his intention to sell the property, to show estate agents or prospective purchasers around the Property; and
(c) during the last month of the Tenancy, for any of the purposes mentioned in paragraph (a) above.
Access during periods of absence of more than 28 days
1.53 The Tenant agrees that if the Property is to be unoccupied for a period of more than 28 consecutive days, the Landlord may have access during that period for the purposes of keeping the Property insured and taking such steps as may reasonably be necessary to mitigate the risk of damage to the Property during that period.
Bilbo Baggins
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Sign Up4:54 AM, 14th February 2016, About 9 years ago
As the above link makes clear -(http://www.landlordlawblog.co.uk/2014/09/09/all-about-landlords-rights-to-go-into-their-tenants-property/) - a LL can not just enter the property - regardless of what they may have in their AST - (one can write anything one likes in an AST it does not mean it is legal or enforceable - indeed the clauses themselves may be seen as illegal). LLs should be more aware of the law and the potential consequences of breaking it.
Also do bear in mind it is likely your insurance will have a clause in there stating you must inspect (and be able to prove this) every "X" months. After two years it maybe you are not actually covered if the insurance company choose to take you to task in the event of a claim
The Gas inspection seems a very moot point - you as a LL have a duty to have it done but, as far I as understand, have no legal way of entering the property if the tenant is not playing ball - contacting the NLA may provide further illumination. Sadly I have heard of cases where a judge has sided with one side and similar cases where another judge has sided with the opposite side.
Collating all evidence of your communications and recording all future ones will assist you if it comes to serving a notice/going to court.
Romain Garcin
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Sign Up10:28 AM, 14th February 2016, About 9 years ago
Reply to the comment left by "Bilbo Baggins" at "14/02/2016 - 04:54":
Hi Bilbo,
You may see that the point was debated in the comments of that article. I certainly do not agree that that article makes the position clear.
The fact remains that all tenancy agreements grant landlords a right of access (i.e. the tenant has granted permission through the agreement) in specific circumstances when following a specific procedure.
Since that right is granted by a clause inserted by law, I think that the validity of the clause can hardly be questioned.
In my view, and having researched the issue a bit, the tenant cannot legally withdraw this permission and the landlord will therefore do nothing wrong by exercising his right of access. In the same way as, e.g. your neighbour cannot withdraw a right of way that you may have and you won't be trespassing by exercising that right of way.
If the procedure is followed then the landlord will not be trespassing. If the landlord only use the right reasonably then he will not breach the covenant of quiet enjoyment.
I have often asked for, and sought, references to back the claim that the above is incorrect and that the tenant may withdraw his permission at any time, but I have never found any.
In any case, landlords should be careful as a tenant may make many allegations and many local authorities seem to think that a tenant may indeed withdraw permission.
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Sign Up10:50 AM, 14th February 2016, About 9 years ago
my friend has received an email from agents saying they will no longer have anything to do with her property do she stop paying rent to them as they have passed all correspondence to one of their directors to deal with as she has a personal interest in the property the emails are very confusing as to where she now stands would asking them for landlords details of address now be appropriate to identify landlord.
as the landlord has always been unknown to her
Rob Spencer
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Sign Up11:15 AM, 14th February 2016, About 9 years ago
Ashley, your post doesn't make your friend's position clear, however can I suggest first of all your friend does not stop paying their rent which would leave them exposed to enforcement action. They should seek clarification with the agents about the landlord and her own circumstances, and if all else fails, if necessary they could go online and for a few pounds they could obtain a copy of the registered title from the Land Registry, this may show either the address or correspondence address of the registered owner of the property that they may then be able to get in touch with by writing.
Chris Byways
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Sign Up15:28 PM, 14th February 2016, About 9 years ago
If the TA has the same terms as the Governments Model agreement,
Para 6, 1.51 that I quoted above
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/496721/Model_Agreement_for_an_Assured_Shorthold_Tenancy_and_Accompanying_Guidance.docx#_Toc441836791
...then it is Mandatory, PROVIDING 24 hrs notice, and the time is REASONABLE. no ifs or buts.
Does not say it is conditional on agreement of the tenant, like a rent rise is.
Does not say what the sanction is, but, as you say it is similar to a Right of way. Do you have to go to court or can you 'force' entry, IE use a locksmith, but either way, you have the absolute right, and indeed duty to inspect.