Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Janet Carnochan
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Sign Up16:37 PM, 6th February 2018, About 7 years ago
I think lots of us have jumped to assumptions on this post and we could do with a bit more information. I have assumed it is a house where the co renters have chose to rent together and are purely smoking cigarettes or weed, others have presumed it is an HMO where there are several people who may not be linked, others are talking about growing drugs which is a totally different ball game. Could some of these points be clarified?
David Atkins
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Sign Up7:37 AM, 7th February 2018, About 7 years ago
Nest alerts my mobile phone if the smoke alarm goes off in my rental property. You could screen grab everytime this happens.
Robert M
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Sign Up9:10 AM, 7th February 2018, About 7 years ago
Reply to the comment left by Yvonne Francis at 06/02/2018 - 14:27
Hi Yvonne, I think what you may or may not be liable for, as the landlord, is perhaps different depending on whether the property is a HMO or a self-contained property, and it is not clear from your original post which of these it is. If it is a self-contained property, then the tenant can pretty much exclude you from the property, and you are virtually powerless in terms of what you can do, and as such your only real option would be to serve the s21 Notice and evict the tenants at the end of their fixed term. I don't think that you could be held liable for them smoking weed in your property, UNLESS you were in some way complicit (e.g. you ignored it or allowed it to happen). Sending a warning letter, followed by a s21 Notice, would be evidence that you are not complicit and thus not liable.
If it is a HMO, then you are right to say that you could perhaps be held liable for some actions of your tenants within your property, particularly in communal areas. Even if it is a HMO, it could still be let to a group of people on a joint tenancy of the whole property, which again means that they can exclude you from the property as they would jointly have "exclusive possession", in which case your powers are minimal as they would be the same as letting a whole property to an individual or a family household.
Some HMOs are let on a room by room basis, and in this case then the individual rooms are most likely to be let on individual assured shorthold tenancies, with you retaining access to the communal areas, but perhaps having no legal right to enter the individual rooms (as the tenants would have "exclusive possession" of their own room). Again the power a landlord has to take action is very limited, because you have to follow a particular procedure to evict the tenant (from the tenancy of their room), BUT at the same time you could perhaps also be liable for the actions taking place in the communal areas, so if it is happening in the communal areas then you have to be seen to be doing something to address the issue. You could report it to the police (knowing they will probably do nothing), you could send warning letters to the tenant(s), you could still serve the s21 Notice(s) and go through the lengthy and costly process of evicting the tenant. Of course, simply sending the warning letter may be sufficient to stop the behaviour that you suspect is happening (though this is perhaps doubtful).
Can you clarify what type of letting it is, and whether it is tobacco or cannabis (or something else) that is being smoked?
Robert M
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Sign Up9:28 AM, 7th February 2018, About 7 years ago
Reply to the comment left by Chris Jordan at 06/02/2018 - 15:03
Hi Chris
Your experience of police action is obviously different to mine.
I've reported drug use and drug dealing and other anti-social behaviour by some residents in my HMOs before now, and have even given the police a set of keys to the property and a letter authorising them to enter the property (limited to my rights of entry of course), and still the police did nothing. They allowed the tenants to continue dealing drugs from the property. This has been the case at several properties over the years, and this is where actual dealing is taking place (not just smoking a bit of weed, or personal possession of drugs). The police simply tell me to evict the tenants, so that is what I have to end up doing, but it takes many months to go through the courts and the police allow the tenants to continue their criminal behaviour in the meantime.
I had one case where police officers entered a flat with a warrant looking for one tenant (who was not there), and in the other tenant's room they found cannabis (weed), weighing scales, sealy bags, and a used bong (drug pipe), but they point blank refused to do anything about this saying it was "not their priority", so they just left it all there and did NOTHING. - Yet another case where it was left for the landlord to evict the tenant (taking many months and at great financial cost) because the police would not do their job.
If the police in your area are better than this, then that is great, but my experience of dealing with the police in three different police force areas is that they are unwilling to assist private landlords to deal with anti-social or criminal behaviour that may be being carried out by tenants.
I am aware of the possibility of a closure order, I see these reported in local press etc, but it is always in relation to Council housing or registered housing association housing, I have NEVER seen this in relation to private rented housing (presumably because the police suggest that the landlord evict the tenants via the courts, rather than using a closure order?).
Yvonne Francis
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Sign Up11:06 AM, 7th February 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 07/02/2018 - 09:10
Could I question you on one point. If you have a licensed HMO on a joint tenancy you do have the right of entry under the powers of the Council and if a tenant refuses access then the are 'impeding the manager in their management'. There is 24 hour warning required, except for emergencies and all these points are mentioned in my lease including the power to send in cleaners and charge them if that's reasonable of course.
I've never really understood others sectors, although I have seen many landlords say what you do. I don't understand why the right to inspect the property with 24 hour written notice can not be written into all leases. Perhaps that's not acceptable to some tenants but it's not an option for mine as without this I could not manage my properties and could loose my license. All HMO's have to be managed and whether they are joint tenancies or not makes no difference to that aspect.
Robert M
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Sign Up11:38 AM, 7th February 2018, About 7 years ago
Reply to the comment left by Yvonne Francis at 07/02/2018 - 11:06
Hi Yvonne
If you have a licensable HMO (and you have the licence) that is let to a group of tenants on one joint assured shorthold tenancy agreement, then I believe that you have granted that group of tenants "exclusive possession" of the whole property (including gardens, outhouses, etc), and as such I believe that they have a right to "exclude" others from the property, i.e. deny them access. (there are exceptions of course, e.g. police may have powers of entry with a warrant etc). If this is the way that you have let your property, then I believe you may have a major problem because you have various management duties under the HMO Regulations, but the way the tenancy is set up you have no legal right to enter the property to manage what is going on in it or carry out repairs and maintenance. Regardless of what it says in the tenancy about granting you access with 24/48 hours notice etc, if they refuse you entry (when they have "exclusive possession"), then you would have no recourse except to serve Notice, and then pay to apply to court, and go through a lengthy court process to evict them, just so you can regain access to your property (but then you have no tenants!!!!).
If you do individual room lettings, then presumably your tenancy agreements only give "exclusive possession" to the tenant of their own room (NOT exclusive possession of the whole house), and you will have retained a legal right to enter the communal areas as and when you wish to do so (for a legitimate purpose, e.g. checking what maintenance is needed etc). If the letting is set up like this, then you do have a legal right to enter the property (communal areas) to inspect the condition of the property and carry out such works as may be deemed necessary (and of course this would assist with more effective management of all the individual tenancies within that property).
Yvonne Francis
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Sign Up12:59 PM, 7th February 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 07/02/2018 - 11:38
https//www.rentify.com/resources/landlords-and-hmos
If you can get this link to work and go to General Legal Responsibilities, further down to: Tenants of HMO's also have legal obligations... The first point is 'allow you (meaning Landlord or manager) reasonable access and not obstruct you in completing your duties.' They mention a £500 fine for tenants if they do not allowed this.
I appreciate this can be a controversial and somewhat complicated question but the whole licensing of HMO's would not make much sense with out this. Besides my own visits I have to send in people to check gas and fire bell as well as Environmental Health officers from the Council.
I've been a Landlord for forty years and I have never had problems of access. I let to students from Oxford University and they are some of the brightest youngsters in the world along with their professional parents so it would be difficult to pull the wool over their eyes. Most, in fact probably all of the student houses are let on joint tenancy in my area. My tenants are always very polite and charming and sometimes I enjoy my inspections. I shudder at some of the stories I hear on 118 at the type of tenants other landlords seem to have to deal with.
Robert M
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Sign Up20:34 PM, 7th February 2018, About 7 years ago
Reply to the comment left by Yvonne Francis at 07/02/2018 - 12:59
Hi Yvonne
It is great that you have been lucky enough to have very good compliant tenants up to now, however, it does not necessarily mean that they will always be like that in the future, so it is best to prepare for the worst and hope for the best. In the worst case scenario you could have problems because of the legal duties imposed on you under the HMO regulations, while at the same time being deprived of any legal way of complying with those duties because of the "exclusive possession" that your joint tenants have. This would then put you in an impossible situation, and yet you could still be held legally liable.
The HMO regulations do put duties on tenants (for which there is a possible fine), but it is the local authority that is responsible for enforcement, and in my experience they will not seek to prosecute the tenant (even if the situation giving rise to the "offence" is caused by the tenant), as prosecuting the landlord is much easier and would get better media publicity for the council (all part of the demonisation of private landlords).
The fact that the duties under the HMO Regs may be impossible to comply with (if tenants do not co-operate) without breaching other laws, e.g. breaking into a tenant's home, is of no concern to the councils, it is not their problem, it is a problem for the landlord to resolve (through the courts or through representations to parliament or whatever other means). However, there is a defence of "reasonable excuse" for non-compliance with HMO Regs, BUT setting up tenancies such that you exclude your own ability to enter the property to manage it or maintain it, may or may not be accepted by the courts as a "reasonable excuse" defence.
Yvonne Francis
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Sign Up12:29 PM, 8th February 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 07/02/2018 - 20:34
I appreciate the fact, Robert that if my tenants refused entry then I would be placed in a difficult position which may take time to resolve. However if my tenants refused access to, say... repair the fire alarm system or replace smoke detectors and had subsequently turned the system off they would have to take the consequence of their actions as long as I had the necessary proof and charges as serious as manslaughter could be bought against them in a worse can scenario. Do you think anyone of sense would risk this?
I see your point about the possible non actions of Councils and only wanting to prosecute Landlords as that's popular, but if I received no help from the Council in carrying out my duties, a Council who have hundreds of student HMO's in the city and who were the forerunners of HMO status they would look very foolish and at worse negilence in their duties to ensure compliance on every side.
Thanks for the warning but after forty years of letting I feel fairly confident of getting compliance. In the first place most of it is for their own safety and if they did not comply I'm sure their parents who act as guarantors would be concerned. The University of Oxford comprises of colleges which are fairly small units so the students have good pastoral care and any thought that their students were at risk or preventing me from carrying my legal obligations would be acted on immediately and their powers are unbelievable. My houses are highly sort after and are usually let to their friends in the following tenancy. One group I have are determined to keep the house for their college. Any problems I would simply move on to another college. It's 'tit for tat' as they say.
I don't know what sort of letting you are in which appear to me to make you so apprehensive, if that is, you have HMO's. I realise that letting outside of HMO's are more difficult in relation to this problem and I can understand when landlords feel they are between a rock and a hard place. But I believe HMO's have protections and even you admit there are tenants obligation which Council can ensure are respected. But there are for me other avenues and I believe very strongly in reason and common sense which I find students have in abundance. That why even though they are a domestic nightmare requiring difficult annual change over of tenancies they are great tenants for me.
Konlish
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Sign Up5:35 AM, 13th October 2019, About 5 years ago
Reply to the comment left by Mike at 06/02/2018 - 11:27Hi Mike what about smoking infront of an entrance. As a non smoker I'm struggling with a new housemate who smokes outside a small backyard or the front door so everytime she opens the door to come back in, the smoke enters the house. I'm coughing and feel nausea. My throat and airways impacted I'm unable to sleep with violent coughs.
Backyard and front door are common areas which expose others to second hand smoke. Is this not a violation of the law? So how can you permit even smoking in the garden in an HMO?