Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Simon Hall
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Sign Up22:03 PM, 5th February 2018, About 7 years ago
Don't prove it, just serve them with Section 21 Notice without giving any reason.
Mandy Thomson
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Sign Up8:44 AM, 6th February 2018, About 7 years ago
Simon is right, provided the tenancy's out of its fixed term (or fixed term is ending within the next two months) and you've fully complied with legislation (come back if you need to clarify this) you can serve s.21 - no reason is needed.
If the tenancy is still in fixed term, there is nothing you can effectively do other than send a warning letter, but that's not going to stop something like that and may just escalate the problem (depending on your tenants' personalities). Where cannabis smoking can be a real problem is when it's done in common areas of blocks of flats or gets into adjoining properties as the smell is strong (though when I've experienced it the perpetrators didn't realise that was happening and stopped when it was pointed out to them).
If you're nowhere near the end of the fixed term, you will only be able to evict if the tenants run up more than 2 months of rent arrears.
You can make a deduction from the deposit at the end of the tenancy for the additional cleaning and decorating.
Janet Carnochan
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Sign Up8:46 AM, 6th February 2018, About 7 years ago
Can I ask why you are so bother about this? Personally I am a non smoker and have never smoked weed, however if I had a tenant who did but paid their rent on time, kept the house tidy and didn't cause a nuisance to the neighbours and looked like they were going to stay long term say 10 years or so I would over look it as long as the tenant was good in any every other way. I don't want voids in my properties, there is worse things a tenant could be doing ie not paying me and I try to think that we all lead our lives differently.
Robert M
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Sign Up9:34 AM, 6th February 2018, About 7 years ago
Although it may be a breach of a term/condition of the tenancy agreement, if there are no other issues then why make such a big fuss about it? Is it causing a nuisance to any other residents, or neighbours? By all means send a letter reminding them that use of drugs in the house is a breach of tenancy, but you have to be very careful not to accuse them of something that you have no actual evidence of, so the wording would need to be more of a reminder of the tenancy terms, rather than an accusation and warning. Even if you could prove that they were smoking cigarettes or cannabis in the house, it would not give you certain grounds for evicting them, and you could waste a lot of money taking them to court to achieve nothing. And like Janet says, why create the voids and loss of rent? If you are concerned about the cost of cleaning or re-decorating, then you can deduct it from their deposit, or just put the rent up at the next rent review to cover the likely cleaning/redecorating costs.
If determined to evict for such a minor breach of your tenancy agreement, then like Mandy says, you would simply issue the s21 Notice at the correct time so as to bring the tenancy to an end at the end of the fixed term. But beware, this will cost you a lot of money and could potentially cause you a lot more problems.
Yvonne Francis
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Sign Up11:07 AM, 6th February 2018, About 7 years ago
I think some of the comments are a bit complacent or is this so common that complacency is the only thing possible? I don't know without extensive investigations the law, but is there any legal implications for the Landlord if their tenants use or store drugs or have their tenants dealing in their properties?
A long time ago I had a tenant growing Marijuana in his room. As he was a student and due to leave within six months I said nothing, (I didn't want to harm this students as I didn't think this should be illegal which it was at that time), although I ensured everything was gone before I repossessed the property six months later. It was a great worry.
Mike
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Sign Up11:27 AM, 6th February 2018, About 7 years ago
Of course there are rules about smoking in an HMO in common places, besides a landlord can set his or her own rules how his property should be treated, I am a smoker, I smoke in my own house, but rules are rules, in an HMO no one is allowed to smoke in common place, not even I, so when I told one of my tenants that smoking is strictly prohibited indoors, but fully allowed outside in rear or front gardens, one tenant kept on ignoring this rule, so one day I turned up at the property and he was caught smoking a cigarette red handed, and he smiled and continued to puff smoke, I gently told him to stub it out or go out, he refused, and continued to smile and smoke, I saw this as an intimidation, and normally as a landlord we do get subject to a load of intimidation as the tenants know the housing law that aids their ill behavior, but this time it was his last time he could puff any cigarette in my house I rent as an HMO, I stepped forward and took his cigarette out of his mouth and stubbed it in the sink as he was standing next to kitchen sink, he got very annoyed about it but I reminded him that rules are rules, follow them or get out and find another place. I have not since caught him smoking indoors even when it has been raining outside, he is welcome to use the garden shed I have told him.. His wife also smokes, but whenever I came to check my premises and she saw me, she would immidiately stub her cigarette out of respect even though she is not allowed to smoke in common parts, but I have extended this rule to cover the entire building , so this clause is in my contract, just as public places and buildings impose No Smoking Rules on smokers. No smoking permitted in bedrooms either.
Robert M
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Sign Up11:27 AM, 6th February 2018, About 7 years ago
Reply to the comment left by Yvonne Francis at 06/02/2018 - 11:07
It is not so much a matter of complacency, it is a matter of facing reality. The police do not care about people smoking cannabis (dealing and/or growing it are much more likely to be acted upon), and the courts are unlikely to grant a landlord outright possession even if the landlord could prove that the tenant had smoked cannabis in the property, so what can a landlord actually do???? Yes, they can write it in to their tenancy agreements, yes they can send a warning letter, yes they can serve a s21 Notice (eventually), but in real terms there is very little else that the law will allow a landlord to do. The law does not give a landlord the power to take any effective action to prevent such behaviour, indeed if the landlord did try to take action he/she could find themselves facing an accusation of harassment, and as we know, the law gives all rights to the tenant and no protection to the landlord.
Please please please prove me wrong and point me to some law that gives landlords the power to easily evict tenants found in possession of drugs (preferably without the £300+ court costs, and 4+ months of waiting for notice periods to expire, waiting for court hearings, and waiting for bailiffs, etc).
Rod
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Sign Up13:12 PM, 6th February 2018, About 7 years ago
There can be all sorts of well meaning advice but at the end of the day it's 'you" that has to face the music! You don't know how far things have gone but you could check the loft! I've been there, it's not worth the stress, issue s21 for piece of mind or pay the price as I did. In short, "cover yourself".
Yvonne Francis
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Sign Up14:27 PM, 6th February 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 06/02/2018 - 11:27
I don't think you have taken my post in the way I intended. I realise the police won't take action, that's why I said 'complacency is the is the only thing possible'. My point, although I don't know much about the law on this but hope someone else will, is that a Landlord could be responsible for any drug activity from smoking to supply carried out by tenants on the Landlords property. After all I'm responsible and can be heavily fined for the cleanliness of my tenants cookers despite having them professionally cleaned at the beginning of their tenancy.
Chris Jordan
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Sign Up15:03 PM, 6th February 2018, About 7 years ago
Reply to the comment left by Robert Mellors at 06/02/2018 - 11:27
I can assure you the police do care, I had the same issue brought to my attention by the police due to complaints from the neighbours. It was my choice, deal with the problem tenant or face a closure order by the council and police with powers under the anti-social behaviour, crime and policing act 2014, tenants would be moved out and the property would become vacant resulting in loss of rent. A Closure Order is a power under the Anti-Social Behaviour, Crime and Policing Act 2014, which we have used before in the district, which could be open for consideration if we cannot resolve the issues at the property and whoever is responsible within does not desist. To give you an update in terms of the law around it, in case you are not familiar with the act, following an initial notice being issued by a senior police officer, which prevents anyone other than habitual residents entering the property, it must then be considered by the Magistrates Court, where it can be applied in a number of ways, with the most restrictive option preventing anyone including the landlord and tenants from entering for a period of initially not more than 3 months.Therefore it was in my hands to deal with the culprit. They are no longer staying in my property.