Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ben Reeve-Lewis
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Sign Up7:31 AM, 14th November 2011, About 13 years ago
Mary, most councils use eviction as a last resort and if you are looking to sign up an ex council tenant you would do well to ask why they were evicted in the first place.
But that is not the whole picture and that article wasnt clear on this. I agree with you that tenants who have committed an offence can be difficult tenants, period, And I dont think many people would have too many arguments against that but the amendments being referred to is to the ground that deals with neighbour nuisance which also includes the actions of family members or even visitors to the property. The idea being that perfectly decent citizen Mrs Jones who lives in Birmingham has a feckless son who technically lives with her but she hasnt seen him for months, can be evicted for him receiving stolen goods in Aberdeen, I dont think that is fair.
Last year a woman lost her council house because her violent ex partner who had left the family home but was still on the tenancy agreement, kept returning to the property to shout and threatened neighbours when they complained, even though she didnt once invite him there and was too scared of him to tell him to leave or get an injunction. I thought that decision was wrong. Given that she was too scared to take action agaiinst him the council could have used it's powers under Section 222 of the Local Government (Miscellaneous Provisions) Act 1976 to take out an injunction in the public interest but of course they rarely do.
I have a young (albeit grown up) son who is off the rails with drink and drugs and keeps getting arrested for petty stuff. His Mum who he lives with is a social worker, who works with people with drug and behavioural problems who has thrown him out several times. If she were a council tenant instead of a home owner this intelligent and responsible person would also be evicted.
PRS landlords have the right to let to who they wish and many may choose not to let to ex social tenants but I wouldnt write them all off at first glance because of these points I raise.
But what will happen to those tenants of PRS landlords dont pick them up? It is highly likely that the homelessness unit would declare them intentionally homeless in which case, if they cant find friends or family to take them in, the kids get taken into care and the parents sleep on the streets. Thats the madness of the situation.
Councils have the option of creating Family INtervention Tenancies, that came in last year, an laternative to possession where the tenants security of tenure gets downgraded and they have to particpate in a support and re-education package if they want to keep the home, but as a trainer who works in councils and housing associations literally from John o Groats to Lands end I have yet to find a council who has adopted them
Mary Latham
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Sign Up10:19 AM, 14th November 2011, About 13 years ago
So we are here again Ben bringing in more regulation where exisiting powers are not being used. Government need to review the powers that local authorities already have and only when there is an issue that cannot be dealt with by using those powers should they give them more. Localism will fail if Government do not oversee local authorities. It is fine to devolve authority to local government but only if there is consitency. Government must not try to devolve their national responsiblity to citizens of this country.
Landlords often do not know where their propective tenants have been living before they apply for a tenancy. Local authorities and RSLs do not share the information with us that they share with each other. My concern is that a landlord in the PRS will take on a bucket of maggots without realising until it is too late. Some local authorities in my area are very good at supporting landlords who end up with anti social tenants but others simply put pressure on the landlord to evict the tenant. This is not solving the problem it is just rearranging the deckchairs on the Titanic.
Landlords are becoming afraid to take on tenants on LHA, this is not a judgement of those tenants ,it is genuine fear for rent arrears and ASB and the good tenants are loosing out because we have no way of knowing if they are the good guys or not.
HMOLandlady
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Sign Up10:52 AM, 14th November 2011, About 13 years ago
Mary, this is a point I've been thinking about as I set about to evict yet another tenant for suspected drug abuse. Luckily, this time he's done it away from the shared house.
Over the years I've had to ask several people to leave due to anti social behaviour. They've all agreed that it's unacceptable and we've parted on civil terms as I'm likely to bump into them in the street in the future. The problem is, they say, that they just can't help themselves and it's the way they adapted to cope with life. Again, I have opinions but try to deal with the facts in these cases.
What WILL happen to the dispossessed and vulnerable who have exhausted or taken advantage of their options? I've tried to help people in the past but soon realised I don't have the skills to address their problems or make them better.
After we've all breathed a sigh of relef that these tenants have left, I can't help but feel I've just passed the problem on.
Mary Latham
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Sign Up11:04 AM, 14th November 2011, About 13 years ago
hmolandlady I know just what you mean. I had a really bad case earlier this year and the stress that it caused me amounted to more than all of my other tenants put together. This lady was in her early 50's and her partner was a pilot, both came with good references - I guess from a landlord who needed to get rid of them - I had no way of knowing the misery that they would cause occupiers of other flats in the block.
Thank goodness for Paul Routledge because we are going to need his Landlord referencing site more and more otherwise we will pass these tenants from one landlord to another and more neighbours and landlords will be put under enormous stress.
I too have tried to help people in the past but I have now learned that you can't help those who will not help themselves.
Ben Reeve-Lewis
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Sign Up11:34 AM, 14th November 2011, About 13 years ago
A perennial issue ladies. It doesnt do any good to say that people need to take responsibility for themselves, although this is true, in the real world it is never going to happen and there has never been a time in history where irresponsible people havent lived in all communities of the world, with the possible exception of Germany from 1933 to 1945 but nobody wants that solution to anti social behaviour apart from maybe Richard Littlejohn and Christopher Hitchens.
I dont think we can legislate decency into people and on the same basis eviction of a family member wouldnt necessarily put a leash on the behaviour of many a wrong-doer, who would just see the loss of the family home and blame the council.
I think council's are the right people to deal with tricky tenants but with the advent of Localism you can see them moving away from that function. Just this morning Wandsworth council in London, who have already announced that they will be giving priority to people who have been in employment for 2 years on the waiting list have now announced that they are looking at evicting tenants who dont make an attempt to look for work. This is the thin end of the wedge as more council's will use the loosening of restrictions to free themselves up and get rid of what they perceive to be dead wood
Mark Reynolds
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Sign Up11:36 AM, 14th November 2011, About 13 years ago
Hi Mary
Your comment about Paul Routledge is spot on! We also use the website TenantID to make sure that we make use of every resource available to us, to reduce the risk as best possible. What may be on one may not be on the other so we use both 🙂
Mark Alexander - Founder of Property118
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Sign Up11:46 AM, 14th November 2011, About 13 years ago
Exactly what I said in my linked article Mark, spot on!
Mary Latham
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Sign Up12:03 PM, 14th November 2011, About 13 years ago
Ben that is really worrying. Have these local authorities forgotten that social housing is for those who have no other way of finding a home and that the rest of us pay for this safety net? I do not want my tax pounds to be spent on people who break the law but I do want them spent on the vulnerable and needy in society. Government need to stop local authorities from excluding those who cannot find work from social housing. This reminds me of my point on another of my blogs about the PRS being used to hoiuse those who were once cared for in suitable places by trained staff.
The PRS is not trained nor skilled to deal with those who are excluded from the services that we have paid to put in place. How dare local authorities take it upon themselves to cherry pick those in need of social housing. How dare they "dump" those who are breaking the law on the PRS. How dare they seek to make their lives easier at the expense of the most vulnerable members of our society - children of parents who cannot or will not find work. People with mental health issues that prevents them from seeking work, men and women or are "tied" to partners who make them unhappy and inscure and may now loose them their homes. I am really very angry and this is not about the PRS this is about obuse of power and my tax pounds.
Mark Reynolds
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Sign Up12:43 PM, 14th November 2011, About 13 years ago
Mary
I am guessing that each case will be decided on its own merit - at least that's what I hope.
A saving grace is that we have people like Ben who, I am sure, does a great job in sorting the wheat from the chaff. It will never be perfect as you know but some priority needs to be given. I can tell you of several cases where people who, have never worked, but have been given priority over domestic violence victims, but that is a whole new subject 🙂
Regards
Ben Reeve-Lewis
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Sign Up12:50 PM, 14th November 2011, About 13 years ago
You have hit a key social change square on there Mary but it isnt the council's arbitrarily doing this, takeing these decisions, it is all being done with the urging of central government who want to change council's roles from being providers to enablers. All part of the Big Society/Localism philosophy.
Govt dont want to keep giving money to council's for things, they want council's to generate their own incomes. For instance in many cases govt are allowing council's to keep all rent receipts (they previously paid loads of it to govt) on the basis of 'Dont expect any money from us". So the council have to make their own decisions where to cut on a purely local/regional basis.
This means that cuddly left wing council's will take a softer line on issues like eviction than Wandsworth who have always been traditionally very conservative. They were always Thatcher's flagship authority in that respect.
Many council's have yet to catch on that they are even allowed to make a profit. Localsim, when it comes in April 2012 is a massive change and not only to housing. Local choices made by local people, whom the council assists rather than imposes their own idea.
The dangers of a borough like Wandsworth looking at where best to spend their cash, when they have a very tenant unfriendly mindset is just the decisions you see being made today, with the encouragement and guidance of the govt