Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up14:02 PM, 25th May 2015, About 10 years ago
I have read the entire speech and I have to say that I am proud to have voted Conservative.
I would like to think that any licensing scheme is as well thought out as this speech.
Will the new licence replace all other forms of licencing? I certainly hope so because the existing schemes simply create jobs for the boys in my humble opinion.
Will it be something similar to a driving licence? I hope so and would be all for something along the following lines:-
Provisional licence - landlord must attend a one day accreditation course by a certain date. This allows him/her to continue to legally operate as a landlord but only to let properties via an accredited agent. Portals to check that landlords are suitably accredited before accepting any advertising.
Full licence - this allows a landlord to manage his/her own properties. I think this should be qualification/CPD based.
Commercial licence - this allows a person to be responsible for the management of other peoples property subject to exam based qualifications, having PI insurance and Client Money Protection.
I'd also like to think licencing is no more expensive that a driving licence, or at worst the price of an annual TV licence. Gas Safety checks are effectively the MOT.
Fines for non-compliance with licensing or basic health and safety to be the responsibility of local authorities and any fines imposed to be paid back into the prosecuting local authority funds.
In my version of the licensing laws there would also be a fines and penalty points system applied which is akin to driving offences.
So that would be my basic manifesto for National Landlord licensing, what would yours be?
.
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Sign Up16:20 PM, 25th May 2015, About 10 years ago
As far as I'm concerned, all these talk about accreditation & licensing is all misplaced priorities. Is that what's going to solve the basic problem of housing? Why turn Landlords into immigration officers? It doesn't make sense. What are the immigration agencies for? What are the border agencies for?
I second the view of David Carter above:
It seems too heavy handed and onerous on landlords, especially where there is a critical shortage in housing. The immigration status checks and ending of tenancies when visas expire is also additional administration and cost. passed down to landlords.... What will start happening is that some landlords will start taking the law into their hands and harassing tenants.
All the above will be another waste of tax payers money and time. The problems we have that needs to be solved are:
1. THE UK HOUSING STOCK IS A JOKE. More affordable and meaningful homes ought to be built and sold to people who live and work in the UK
2. The construction companies are smiling to the bank at the expense of the buyers of new build properties
I recently viewed a new build one bed flat in the Pulse development in Colindale, NW9 London and I left the show-apartment feeling disgusted; the flat was up for sale at £285,000.00 and it barely had space to store clothes, shoes, jackets or drawers to keep dry food stuff in the kitchen. The blocks of flats are up to the 8-9th floor and you'd imagine how much money will be made by the construction companies after stacking up several flats (without parking space) on top of each other.
I'm not looking forward to the Speech at all, the hints I got about the full message of the speech wont solve any problem.
Luke P
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Sign Up12:26 PM, 26th May 2015, About 10 years ago
As pointed out on another thread (I think by a Trading Standards enforcement officer), it is not more legislation that is needed, as there's lots in place to deal with most scenarios that unscrupulous landlords will find themselves in, but rather resources (money) in order to enforce the existing rules! Make all the laws they want but with no-one to police them, it'll only be a handful of easy target cases where someone has made a genuine mistake rather than being properly dodgy) that will get caught. Rogues will not take any notice and will continue to operate.
Mandy Thomson
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Sign Up13:06 PM, 26th May 2015, About 10 years ago
I agree with everything that Mark Alexander has said above, except I would be wary of housing authorities having enforcement powers over landlords - I would like to see this handled centrally, to prevent LAs with an anti landlord agenda from unfairly discriminating against landlords.
A centrally administered scheme would be much more objective and fair, treating all landlords the same, without some landlords being subjected to the summary whims of local authorities.
Mark's outline scheme is an excellent idea. If you want to enter most other professions, you have to attain a certain standard - same with driving a car, so why should practising as a landlord be any different? Plenty of people still want to learn to drive, or become a nurse, a teacher or an electrician, for example.
I've always maintained that I don't have any objection to landlord licensing IN PRINCIPLE - I agree that our profession (which is exactly what it should be regarded as) lacks maturity, and as a result has been bombarded with various pieces of confusing ad hoc legislation in an attempt to raise standards, that have only made things worse in some cases.
Luke P
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Sign Up16:42 PM, 26th May 2015, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "26/05/2015 - 13:06":
I'd go along with this, but I just don't ever think it will be policed properly and fairly. Other professions are steeped in cultural history. Whilst land lording is nearly as old as time itself, we're seen as very much a 'new money' industry. As an experienced agent, I believe my knowledge and skills are on par with that of any solicitor (and worth as much), but very few seem to recognise our collective expertise.
Jay James
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Sign Up21:46 PM, 26th May 2015, About 10 years ago
Reply to the comment left by "Mandy Thomson" at "26/05/2015 - 13:06":
Brilliant Mandy.
"like to see this handled centrally"
"centrally administered scheme..... summary whims of local authorities"
A central department would certainly make consistency of operational decisions more likely.
It would also bring issues into a single focus that more readily comes under public scrutiny, (such as with the CSA or DWP). This would make managing and reacting to the biased output of organisations such as Shelter more possible.
Romain Garcin
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Sign Up22:02 PM, 26th May 2015, About 10 years ago
This just shows that voting these days is choosing the least of two evils.
There is no need for compulsory landlords licensing. This is just political posturing to appear tough on immigration.
I thought the Tories were against meddling by the State... Clearly not.
It is not landlords' jobs to be enforcing immigration laws, nor would it make any difference on immigration, legal or illegal.
The government has powers to limit immigration, if only from outside the EU. If they think that immigration is excessive then they should announce measures to that end.
Are they? No. They throw a smoke screen by picking on the PRS.
All the more so since the 'rent to right' law does anything that could be done.
If they wanted to make landlords 'walk the line' they would allocate more resources to those enforcing existing laws and regulations.
They are doing the contrary.
Recardo
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Sign Up9:09 AM, 27th May 2015, About 10 years ago
I agree with Romain, needles meddling and enforcement to pay for licenses and courses that are not needed and only fill council coffers. Why should I have to loose time and money paying for a course I don't want, give me a test first or let the Gov pay for these essential courses to make me a better LL.
As a landlord of 13 years this will not make me a better landlord. I should not be responsible for immigration, or be expected to deal with anti-social behaviour on my own when the police and council do not want to assist.
We have regulations to follow and if these meddlers really cared they should crack down on the bad landlords, if a tenant of mine does not complain then leave me alone with quiet enjoyment.
Introduce a licenses for tenants instead and any complaint from them would put the landlord under investigation. A LL would not know there was a complaint against them as the authorities could say they work like the inland revenue and only do random investigations. Do they even know how many tenants are out there?
When all these new regulations come into force I will be selling up. The government does not employ or help me with my portfolio. They do not help with easy eviction of wrong doers. They charge me full rates on void tenancies, so no help, but want to treat me as an unpaid employee.
Right to buy from housing associations will be the next thing to blow up.... Why not give right to buy to tenants. The Council make up my losses, all tenants are now owners.. Happy days ahead.
Mark Alexander - Founder of Property118
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Sign Up10:37 AM, 27th May 2015, About 10 years ago
I agree that landlords should not be held to enforce immigration but I do think it is perfectly reasonable to make it illegal for landlords to rent to illegal immigrants. It is generally landlords who rent to this market that are responsible for over-crowding and unsafe living conditions which affect the reputations of good landlords.
With regards to the licensing proposals I have outlined, I stand by this because I would like to see standards raised in the PRS. Good landlords would obviously ace the courses I have suggested, as would good agents. However, my suggestions would enable authorities to weed out the criminal elements, provide measures to deal with them and also to educate newbies of their responsibilities. Lets face it, ignorance associated with newbies is probably a bigger cause of all bad feeling towards the PRS than the tiny proportion of real criminal operators.
You wouldn't expect to be able to drive a car, lorry or bus without proper licensing, supervision, training and insurance etc. without risk of prosecution so why should the provision of homes be any different?
I am sick to the back teeth of pointless schemes which rob good landlords of money to create jobs for the boys with no real benefits to anybody, and certainly no enforcement of those who fail to comply with existing laws. Fund raising and associated PR seems to be focussed on destroying the credibility of the PRS without actually raising standards.
My vision is that enforcement would be administered in a similar way to motoring offences, i.e. detection and income from fines is localised but fines are set prescriptively in relatively minor cases and by the judiciary for more serious offences.
Some examples:-
No Gas Safety Certificate is equal to no MOT
No landlord licence whatsoever is similar to no driving licence whatsoever
Unsafe property is similar to unsafe vehicle
Operating a letting agency without the correct licence is similar to driving an HGV or a PSV without the correct licence
Causing death or injury due to property negligence is similar to causing death or injury by reckless driving
Overcrowding a property is similar to carrying more passengers than a vehicle was designed to carry
Illegal eviction is similar to reckless driving
Etc. etc. etc.
On the flip side I think criminal damage to a landlords property or failure to pay rent should be prosecuted as standard (as it is in hotels) and that failure of tenants to leave a property within 7 days of a Court Order should be a criminal offence.
It's time for change!
.
Tim Fenn
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Sign Up9:24 AM, 30th May 2015, About 10 years ago
Hi,
I love Marks Idea, I would carry my landlords licence with pride, id happily take the courses.
This may be a great way for us to start to be seen as professionals by Local councils, they don't argue with with surveyors, solicitors and other people who are professionally qualified. I always feel we are treated as chancers and people trying to make a fast buck.
We seem smart enough to come up with our scheme and offer that to the government?