Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ingrid Bacsa
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Sign Up0:33 AM, 6th May 2020, About 5 years ago
Reply to the comment left by WP at 05/05/2020 - 21:30
WP Good luck. It will all depend on the judge. I do hope they consider that your tenant's abuse occurred way before the new mediation imposition. It is said judges do not take kindly to refusal of mediation.
Not sure how they can call it mediation when the whole process is apparently all.about helping the tenant and not the landlord.
Ingrid Bacsa
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Sign Up19:50 PM, 6th May 2020, About 5 years ago
Reply to the comment left by WP at 05/05/2020 - 21:30
Best of luck. Indeed, tenants should be held more accountable. In my generation, we behaved oursrlves and had respect. Did not dare risk being thrown out.
Mediation has always been charged to both parties in any event. What a cheek to only force the landlord to bear the cost ,,, we are clearly deemed the guilty ones at the outset when it is the tenant's breach of agreement that is the cause of the problem in tge first place.
Ingrid Bacsa
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Sign Up19:51 PM, 6th May 2020, About 5 years ago
Indeed, tenants should be held more accountable. In my generation, we behaved oursrlves and had respect. Did not dare risk being thrown out.
Mediation has always been charged to both parties in any event. What a cheek to only force the landlord to bear the cost ,,, we are clearly deemed the guilty ones at the outset when it is the tenant's breach of agreement that is the cause of the problem in the first place.
steve p
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Sign Up23:37 PM, 6th May 2020, About 5 years ago
Reply to the comment left by Rod at 05/05/2020 - 10:59
Quote : "We invest £1000s to earn £45 pw when a screwdriver cost about £2 to earn twice that! Silly me!"
Im sorry but I take umbrage with this comment, as someone that is a landlord but also getting into the electrical industry, I have spent somewhere in the region of £10k to get qualified, get tools (The testing tools are £1000 alone), insurance, join a CPS scheme. And that is before even getting a van, I am amazed how much it costs, you have to factor in travel time, loading the van, unloading the van, going to the wholesalers to replenish stock, invoicing and paperwork. A self employed person does not get paid holiday, sick pay or a pension.
When you factor in all those expenses what seems like a high hourly rate to infer anyone can buy a £2 screwdriver and go and earn £90 an hour is aiming your anger at the wrong people in the same way we complain people vilify us we should be careful not walk into that same trap.
Chris @ Possession Friend
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Sign Up8:36 AM, 10th May 2020, About 5 years ago
We have always considered mediation and have on occasions been successful.
However, we offer a Free Advice telephone service where we analyse the potential for a successful mediation
( and its a fraction of The Property Redress Scheme, which for some landlords is more than a months rent ! )
Ingrid Bacsa
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Sign Up13:37 PM, 10th May 2020, About 5 years ago
Reply to the comment left by Possession Friend at 10/05/2020 - 08:36
Dear Friend
In my experience, Mediation by tradition is paid for in advance by BOTH parties.
How can this proposed new Landlord mediation serivice be equally and fairly served ... when just the landlord must pay at the outset and just the landlord owns the assets. He alone must commission the service as well as pay for it, whilst clearly, it would only arise because the TENANT has breached the lease and/or damaged the assets).
What possible motivation would a tenant have to respond to a mediation under these circumstances, (except to applaud the mandatory upfront £540 loss of the landlord ...
not to mention the extra time he can remain in the property due to an even further delay of court action.). .. Whilst all along he knows very well that he has either defaulted or broken the TA.
The situation is making a mockery of decent hardworking people who are trying to keep ahead and provide homes for renters at the same time as planning for the future of their own families.. Most landlords got onto the property ladder because they saved for deposits instead of spending on drugs, holidays and modern luxuries.
Many of the rogue tenants today have never had to think ahead, and have spent their money on immediate pleasures: cars, high tech appliances and the latest fashions, and resent having to pay for the roof over their heads.
We must not assume that a Landlord hasnt done his best to negotiate with a wayward tenant over his past few weeks of breaching the agreement. Small Landlords will generally try everything to avoid lengthy and costly court action, to a point of grovelling to protect at least his property from being damaged by a vengeful tenant .
Despite this, the female spokesperson for the proposed mediation "service" stated it as being a "telephone " service which will "force the landlord to speak more with the tenant"
Small landlords will generally be patient re late payments if a tenant has a good reason. They are left with no choice. A tenant can stay for months without paying before he can be evicted as it is.
The problem is the matter of total liability being thrust on the landlord whilst the rogue tenant can please himself. He is a above the law - can do exactly what he likes from start of the tenancy until the bailiffs come.
Mediators should be given powers to hold both parties to account. It would be excellent if they were given powers to evict rogue tenants because it would improve behaviour if tenants were seriously held to account. After all, the Council have powers to force landlords to conform and mortgage companies have powers if we default - even on our own home mortgages - we will be chucked out.
But it appears the rogue tenant wouldnt even need to face the mediator in this new telephone mediation system. The mediator probably wont even need his name as it is all about making us landlords communicate!!
As we know too well, the tenant has two choices - WITH or WITHOUT a mediator being involved (at a cost of £540 to Landlord).
1. He can directly offer a plan to landlord to clear the default over an agreed period.
2. He can sit tight for months until eviction or bailiffs and not pay a penny further.
If the problem is damage or anti social abuse (usually is accompanied by lack of payment as well) the tenant himself has nothing to gain by agreeing to mediation. He can either say sorry direct to landlord and put it right or he can, again, choose to sit tight for months until bailiffs arrive.
This whole mediation thing is a bad joke for small landlords and a tongue in cheek for tenants - who keep their keys even longer than before. Clearly, we small landlords are being treated as the offenders at the outset when we pay for this "mediation" . Either that, or as total idiots - both i think.
Am i missing something here again?
Would the mediation service that you mention above be able to provide a fairer and more balanced system - not hopeful with the grossly one -sided laws?
Chris @ Possession Friend
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Sign Up15:55 PM, 10th May 2020, About 5 years ago
Reply to the comment left by Ingrid Bacsa at 10/05/2020 - 13:37
Ingrid, I entirely agree with you.
But don't confuse the Property Redress Scheme's Mediation at £540 with mine at a fraction of that cost. ( and if I'm not successful, I refund part of the fee ! ( The PRS don't offer that !!!)
One of the failings of the PRS's mediation scheme is the language used, and I quote from you ' proposed mediation "service" stated it as being a "telephone " service which will "force the landlord to speak more with the tenant"...
... Force the landlord ???? what landlord in their right mind is going to pay £540 to be forced to do something s/he's already tried.
The reason I consider if Negotiation might work, is that a 3rd party who's skillful and knowledgeable about Negotiation & Renting such as myself will have a different opportunity to succeed sometimes purely because I'm ' Not the landlord' and haven't been previously involved in any contact - dispute with the tenant. Also, I have a number of ' levers ' - motivators that I use to persuade the tenant
Doesn't always work, some tenants just don't want to engage, - which is why I assess the situation and likelihood of success before charging for the service.
The plus side is that IF I'm successful, its a major benefit for the landlord. Could save months of further lost rent, court costs etc
David
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Sign Up19:40 PM, 10th May 2020, About 5 years ago
Reply to the comment left by Ingrid Bacsa at 10/05/2020 - 13:37
Totally agree Ingrid. For whats its worth send these comments to your MP and any landlord's support group if you haven't already. Of course most landlords mediate as it is and dont wish to lose yet more rent or further fees with this nonsense.
Chris @ Possession Friend
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Sign Up19:54 PM, 10th May 2020, About 5 years ago
Reply to the comment left by Jaye at 05/05/2020 - 13:34
May very well Jaye
The result of the appeal in Arkin v Marshall ( against the effect of Prsctice Direction 51Z ) is due Monday afternoon.
I'm hopeful it will find against PD51Z.
Then there can be a discussion on merits of further action.
Ingrid Bacsa
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Sign Up21:17 PM, 10th May 2020, About 5 years ago
Reply to the comment left by Ingrid Bacsa at 10/05/2020 - 13:37
Dear Possesion Friend
In my scathing post I omitted to note the more favourable approach you have outlined:
assessing the feasibility of a mediation, not charging as much as the government will and offering a partial refund if it fails .
I hope landlords will be aware of this more thoughtful approach and the government scheme is forced to revise itself.
Thank you.