Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
northern landlord
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Sign Up11:31 AM, 27th April 2022, About 3 years ago
According to the” English Private Landlord Survey 2018 by the Ministry of Housing, Communities and Local Government”: “The most common reasons for evicting, asking a tenant to leave or not renewing a tenancy were due to rent arrears (58%) or due to the tenant not caring for the property (45%).”
Most evictions use Section 21 as it is a mandatory ground and not subject to the discretion of a judge. So how is banning section 21 going to solve the problems of rent arrears and property damage? It won’t. Evictions will continue as normal except they will be more difficult and costly for the landlord. Many landlords after a costly and lengthy eviction process may well decide to sell up, especially in the light of the further landlord bashing proposals coming down the line. Some landlords may decide to sell up as properties become naturally empty. Others may look at the writing on the wall, evict even good tenants to get out now rather than try to extricate themselves later.
Luke P
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Sign Up14:31 PM, 27th April 2022, About 3 years ago
Every seven minutes is the equivalent of 75,000pa (out of 11m private renters)...or, 0.68% of tenancies. Looking at this alternatively, 99.32% of private tenants DID NOT receive a so-called 'no fault' Notice in the past 12 months...
It looks like everything's just fine to me!
Dennis Stephenson
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Sign Up14:56 PM, 27th April 2022, About 3 years ago
An article appeared on msn.com and I posted a reply in defence of our landlords. Co.pletely typical of shelter, as if landlords dream up ways of sabotaging known tenants and income for the unknown future tenants.
Ian Narbeth
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Sign Up14:57 PM, 27th April 2022, About 3 years ago
"Losing a private tenancy is the second biggest cause of homelessness in England". Well at least it's down from No 1 in 2017: https://england.shelter.org.uk/media/press_release/eviction_from_a_private_tenancy_accounts_for_78_of_the_rise_in_homelessness_since_2011
The statement is a bit like saying the biggest cause of unemployment is getting sacked. It overlooks the reasons for the dismissal. Shelter overlook the reasons for s21 notices being served - e.g. non-payment of rent, anti-social behaviour, landlords wanting to sell or wanting property back for a family member.
Carol
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Sign Up15:10 PM, 27th April 2022, About 3 years ago
The threat of S21 being withdrawn is why I am serving notice now. Keeping property maintained and tenants happy is hard work on top of additional tax and the risk of huge fines for making a tiny mistake. Shelter will not be happy until LL give over their properties to tenants to live in free of charge making the LL's bankrupt.
If you want to help the poor, don't be one of them. I bet Polly Neate would not give up her huge salary to pay for a house to have a tenant not pay rent or cause massage damage, but she expects LL's to.
Old Mrs Landlord
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Sign Up15:13 PM, 27th April 2022, About 3 years ago
Reply to the comment left by Ian Narbeth at 27/04/2022 - 14:57
But Ian, Shelter doesn't use the term Section 21, they invariably refer to it as a "no fault eviction notice" to suggest that recipients of such a notice are entirely innocent and its service is always undeserved. This careful use of language is on a par with their choice of "Shelter" for their title which implants in the minds of the general public the impression that they provide shelter for the homeless..
Seething Landlord
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Sign Up15:25 PM, 27th April 2022, About 3 years ago
Reply to the comment left by Luke P at 27/04/2022 - 14:31
Well done Luke but we must never let the facts get in the way of an attention grabbing headline. Shelter are past masters in the art of spin and know full well that the bulk of their audience will never take the trouble to analyse the data as you have done.
Ian Narbeth
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Sign Up16:57 PM, 27th April 2022, About 3 years ago
Reply to the comment left by Seething Landlord at 27/04/2022 - 15:25
Playing Devil's Advocate here. 75,000 s21 notices does not mean only 75,000 tenants are affected as many tenancies will have two or more people as tenants. We don't want to give out wrong information. 200 a day is a lot but we want people to look at the reasons, e.g. arrears, anti-social behaviour.
Shelter's statistics overlook that a proportion of tenants require a s21 notice to get re-housed. Serve them a s8 (fault eviction) and they won't be re-housed as they will be treated as intentionally homeless.
JamesB
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Sign Up17:16 PM, 27th April 2022, About 3 years ago
I am about to proceed to the next stage on the 2nd s21 I have issued in 26 years as a landlord with a number of tenants.
Frankly the tenants are duff. They have paid erratically over 10 years, currently owe about £5000 in accumulated arrears and treat the house literally like a dustbin. I issued a s21 and will write off the arrears because I wanted to at least give them a chance of moving on. They are also now paying £400 pcm below market rent (once I have cleaned up after them), but obviously raising the rent would have been futile.
If s21 is abolished I guess I would have to either very clearly state the real reasons or, worse, be stuck with them forever.
LordOf TheManor
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Sign Up17:16 PM, 27th April 2022, About 3 years ago
"Losing a private tenancy" says Mrs Neate, "is the second biggest cause of homelessness in England"
So what is the FIRST, Mrs Neate.... and why aren't you and Shelter banging that drum for all it's worth???
The lack of social housing - that's the No 1!!!
Shelter says: "You can’t solve homelessness without homes. Across the country, there is a chronic shortage of social housing because, for decades, successive governments have failed to build enough. This has left millions of people and countless communities without access to secure, long-term homes with rent they can afford".
So do get on with it Mrs Neate! Let's see you lobbying the government for a change - if not, why not??? Successive government failures.... are not and have never been the fault of the PRS. We are part of the solution to a housing market that successive governments have turned their back on.
FACT according to SHELTER: The No 1 perpetrators of homelessness don't care about providing homes - and haven't done for a very long time. SO WHY BASH THE ONLY PROVISION THERE IS FOR THOSE UNABLE TO BUY THEIR OWN HOMES, MRS NEATE???
Still on the subject of Homelessness No 1.....
Shelter says that "Unexpected life events" are often the cause.
A relationship breakdown, losing a job, or physical or mental health problems might disrupt your life. And without a stable home or a fair welfare system to support you through tough times, an unexpected life event can be all it takes for the pressure to pile up and for you to lose your home.
Sorry to point out the obvious, Mrs Neate, but these 'unexpected life events' are indiscriminate of whether you are a homeowner, a landlord, or a tenant of any sort. Without a 'fair welfare sector' why should it fall to private landlords to bale out successive governments' shortcomings when a tenant in the PRS can't pay their rent due to an unexpected life event? This isn't - and never was - the function of the PRS!
Let it be known that private landlords frequently turn down what should be our perfect tenant base. There just aren't enough of our private homes available to house the family break-ups of the 50 year olds who've had to sell their own places and start again in the private rented sector with teenage/young adult children too young to flee the nest. Every advert for a private rented family home brings out an abundance of distress stories that our market just cannot serve - due to NOT ENOUGH availability, Mrs Neate.
Shelter quote this example: When Sarah's mother died unexpectedly, she and her children were evicted from her mother's social home and became homeless.
So, this happens in the social sector, too? Now why are the PRS not surprised? Mrs Neate - if you believe Sarah was hard done by - you know what to do: have a pop at the housing associations and tell them what they should be doing about it!!
Here's a REALITY CHECK for you, Mrs Neate..... private landlords are not immune from 'unexpected life events' either. When the unexpected happens to us, we might just have to liquidate our asset to move forward in our own lives. If that means selling our rented property, that's what we have to do. The unexpected life events of landlords are what causes the majority of landlords to sell up - contrary to what you flippantly refer to as acting on a 'whim'.
By definitition, a whim: is described as a sudden, passing and often fanciful idea; impulsive or irrational thought. Mrs Neate, do you seriously believe that landlords in receipt of rent from tenants of good standing would just decide to sell up because they have nothing better to do?
As for unexpected life events, I see Shelter also quote this:
"Shandor and his son Billy were evicted after their landlord died" (No, surely not? Private landlords live forever don't they???)
"Not only did I lose a good friend I was just thinking ‘What happens now, where am I going to sleep? Where am I going to shower? Where am I going to cook? Where’s my son going to go'…."
Thanks for this last quote, Mrs Neate. 'Not only did I lose a good friend.......' is a reference to the kind and friendly, albeit sadly deceased landlord of Shandor. Not exactly the Shelter-driven stereotype of a greedy landlord who acts on a whim, is it?
Mrs Neate, is it an absolute shame that the quoted landlord died. Sorry about that! As previously stated, landlords are just as affected by unexpected life events in the same way as anyone else in society.
Most private landlords want to retire at some point of their choosing which is no more so than anyone else wanting to retire from their world of work. The effect of a landlord retiring means a change of circumstances and is most likely to cause the sale of tenanted property. Tenants are given a Section 21 Notice so that the house can be sold and the said notice identifies that this is not due to any fault of the tenant.
This is the summary for you, Mrs Neate: your time would be better spent addressing the No 1 cause of homelessness in England. Success in your pursuit of the government to accept its responsibilities for adequate social housing and a fair welfare state would leave the private rented sector to do what it does best and what it was set up to do.
By barking up the wrong tree big time, you're driving an exodus of landlords from the only housing market there is! Experienced private landlords who might have stayed in the market for longer now have plenty of reasons to quit sooner.
Mrs Neate: as stated, private landlords are not immortal. While you clearly know what the consequences are when a private landlord dies, why are you still driving us to an early grave??
https://england.shelter.org.uk/support_us/campaigns/what_causes_homelessness