Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up9:19 AM, 10th May 2014, About 11 years ago
Reply to the comment left by "Jonathan Clarke" at "10/05/2014 - 00:53":
Hi Jonathan
I wouldn't necessarily evict on the basis that my tenant was a criminal. I would if they didn't sort out any damage caused by the Police bashing in doors though.
Also, if it became known to me that my tenant is/was a criminal my insurance could become void if I didn't share this information with my insurers.
.
Jonathan Clarke
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Sign Up9:32 AM, 10th May 2014, About 11 years ago
Reply to the comment left by "Mick Roberts" at "10/05/2014 - 08:46":
Exactly Mick . Only two days ago I asked as a standard question on my application form - have you got any previous convictions/ cautions. I can usually tell when they lie which is more damming to them from my point of view than if they tell the truth. If they lie about their past they may lie about other stuff but if they come clean they feel better and i can put it in the right context. Everyone wants a roof over their head
He said - yeah well erm to tell the truth mate I`ve been inside for GBH. I said oh yes tell me more. 10 years ago he got into a scrap in a pub and lumped someone with an ashtray. He learnt his lesson from that. But I admired him for his honesty rather than trying to brush it under the carpet.
His rent money was as good as the next persons - He got the house and I joked about as well as the no pets clause i might add - no ashtrays allowed on the premises lol . He was well handy with the trades so again i joked as part of his community service the wooden windows need stripping and painting. He happily agreed . Saves me a job is the way i see it and builds his confidence and his continued reintegration into society.
I took on a class A drug dealer who had been inside. He was in danger of going down the same road again when he got out with no job no house. Easy for him to slip back into the same rut Instead i gave him a flat and he now gives voluntary lectures to the police on how to stop and search people like him for Class A and all the tricks of the trade. He also acts as my `bodyguard` if I got a dodgy incident to deal with and i need a bit of back up. Well I`m not as young as you Mick - my bones are starting to ache!
Flexibility is the key.
Jonathan Clarke
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Sign Up9:37 AM, 10th May 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "10/05/2014 - 09:19":
Hi Mark
That`s a fair point about insurance and disclosure. Complex area. I wonder whether the Rehabilitation of Offenders Act plays a part here. Interested in an insurers view on this
Mervin SX
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Sign Up9:51 AM, 10th May 2014, About 11 years ago
Reply to the comment left by "Jonathan Clarke" at "10/05/2014 - 09:32":
Jonathan,
Your profile speaks quite highly of yourself but not some of your responses to this article. My point is, getting a tenant to do maintenance works in your property, which you should be getting done and needing a 'bodyguard' for dodgy incidents, paints quite a bad picture of you!
If I were you, I wouldn't boast of these attitudes in an online forum. Because there are a lot of landlords out there who get on with their business without the need for their tenants to do them a favour...
Mark Alexander - Founder of Property118
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Sign Up10:05 AM, 10th May 2014, About 11 years ago
Reply to the comment left by "Mervin SX" at "10/05/2014 - 09:51":
If you were aware of the market that Jonathan operates in you might have a better understanding. Jonathan is a Samaratan, he will take tenants coming out of prison and others living on park benches in order to give them a home and a fresh start in life.
He helps them to get their dignity back by involving them in the shaping their future as opposed to giving them everything on a plate.
I suspect that Jonathan is a very good judge of charachter based on his life experiences but that doesn't make him right every time. Some of his tenants will no doubt relapse and it is for this reason that on occasion he may require a bodyguard.
I suggest you were a little quick to reach a conclusion about the man I know Jonathan to be. I've never met him but we have spoken on numerous occasion over the years via this forum and others. He works at the opposite end of the social spectrum than I do and I could never do what he does. Nevertheless, I find his posts intriguing and I have great respect for him.
Please note that this forum isn't a personality contest and we do not tolerate personal attacks. If you have a question by all means ask it. The mission of Property118 is to facilitate the sharing of best practice.
Thank you 🙂
.
Mervin SX
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Sign Up10:11 AM, 10th May 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "10/05/2014 - 10:05":
Mark,
I have no intention to get into a personality attack, but I just didn't think Jonathan was sharing best practice!
Mark Alexander - Founder of Property118
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Sign Up10:21 AM, 10th May 2014, About 11 years ago
Reply to the comment left by "Mervin SX" at "10/05/2014 - 10:11":
Understood, hopefully my post addresses the balance and puts Jonathan's comments into context. Thanks for giving me the opportunity to do that 🙂
PS - my perception of Jonathan and Mick is that they are kindred spirits in many ways.
.
Jonathan Clarke
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Sign Up12:21 PM, 10th May 2014, About 11 years ago
Reply to the comment left by "Mervin SX" at "10/05/2014 - 10:11":
Hi Mervin
I do paint a colourful picture i agree. Its a bit of an artistic licence I guess and I try to make it interesting reading but you are right to challenge it though as to whether it is best practice.
It may be hard to work out my persona from just these few posts but I thank Mark for supporting me with that vote of confidence. My market is very niche but my methods are law abiding and have a very grounded logic and I like to think a practical problem solving approach.
To put it into context somewhat - . I from an investment perspective go for in the main high yielding high cash flow ex local authority properties. These attract the LHA market. The tenant profile is sometimes hard core and require close management.
For the last 10 years of my working career I worked with young offenders in the field of restorative justice. I facilitated meetings between young offenders and the victims of crime. I saw the devastation that young people bring not only on their victims but ultimately on themselves and their parents. So I worked with young druggies/ shoplifters/ gbh`ers / sexual offenders / fraudsters etc etc .
Their parents were often at a loss with what to do with them. Sometimes the parents( if not often ) were part of the problem. I helped them out. I steered them in the right direction. I am a trained mediator, facilitator and counselor.
I put these kids on various programmes to keep them out of prison. I got them to paint the fences of their victims / repay the money they stole / put them on drug programmes. etc . It was very rewarding for me for the victims for the offenders and their parents. The aim was to repair the harm caused to all that were affected by the crime. The success rate is high compared with the traditional adversarial court process. Re offending was reduced.
Property investing has given me the root to riches but has also enabled me to combine my skills of my then day job with management of the hard core LHA market. I give people a free range to do virtually what they want to do in my homes. I dont force them to do it but they cannot believe how laid back I am about it. They chose the wallpaper. They chose where to hang their pictures.
The more freedom I give them the longer they stay and the more secure they feel. I give them a house and they make it into a home. They add emotional value to their lives and they add often add materially value for me . I have had new kitchens. bathrooms etc for free.
I have just had a complete refurb for free. Its taken 2 months
Many tenants have been with me over 5 years. They upgrade and downgrade and move estates. They come to me and want to stay with me because the traditional agents wont house them and they think I`m a good ol boy.
Its a symbiotic relationship . I have my freedom and i give them theirs.
The bodyguard comment probably gives the wrong impression and it was a bit of showing off 🙂 . But if someone is about to lose their home because they have not accepted the conditions of the AST and are not working with me despite being given every opportunity to do so - Then it helps to take someone along with you to mainly act as a witness to a sec 21 or sec 8 but also yes for self preservation. If they are agitated they may easily revert to their sometimes primitive behavioral patterns. i.e. they go off on one!
I have lost or let go well over 50K in rents over the years as i bend over backwards to not evict if rent doesnt come in. I give them budget plans which they sometimes keep to but sometimes dont. A heroin addict will say to my face. Pay you tomorrow Mr Clarke - promise . But for them tomorrow never comes. Its todays fix they are worried about . So there comes a time when you have to part ways. I give them every chance to help themselves but sometimes we have to say goodbye. I havent got charitable status and I need to feed me and my family first and foremost
So I`m no saint but like Mick we get on with it and make our money where other people fear to tread. But if I can buy a house for 100K and get virtually the same rental income via LHA for a 200K one then thats the model for me.
Ive shown around 100 investors my patch who are interested in my model and they have met my tenants. They look at the figures and get excited . They look at the area and some get cold feet, some invest and get me to manage, and some get in and get their own hands dirty themselves. Good luck to them. I accept its not everyone`s cup of tea. But boy the money is good
I hope this explains a bit more about where I`m coming from but feel free to challenge my operating methods and my business model. Thank you
Mick Roberts
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Sign Up12:58 PM, 10th May 2014, About 11 years ago
Reply to the comment left by "Jonathan Clarke" at "10/05/2014 - 12:21":
I get some tenants offering to do stuff in their homes too, that some would say ‘U should do this Mick’ But if they want to do or pay for this or that-Should I be stopping them?
Some of my tenants do me favours, as I do them favours, one being a home where they want, where a lot of Landlords wouldn’t entertain ‘em-Cause they’re not the perfect tenant-They’d fail every check going at a Letting Agency.
I have the same same story, housing a woman with 6 kids in a 2 bed house, choosing her over a woman with 1 kid. Some Landlords that don’t understand the bottom end of the LHA market say ‘can’t do that’. I say ‘Oh, you’d leave the woman with 6 kids homeless then?’ Both homeless, which is worse? Not nice, it’s the market me & Jonathon operate in.
I too have had kitchens for free-why not? I’ve had many smashed up, so why not get a few back for free as well?
I did a post on here about a year ago, where tenants did bunk, left house full of rubbish, new tenants offered to clear all rubbish for FREE-because they wanted the house SO SO badly. I got slated by some of the posher Landlords that don’t understand our LHA market.
These ‘posher’ landlords wouldn’t take our tenants-Does that mean me & Jonathon call ‘em? No, because we all work different with different tenants.
I admire Mark’s way of working, still renting out houses, bringing in income, yet all week, seems to be having a good time. I don’t call him for this, I’d like some of it, & in time, may move slightly upmarket myself too. But Mark being the ‘posher’ Landlord, also understands our ‘crap’ & how we work. He don’t want to do it ha ha, but he can see how it works for Landlord & tenant.
All different, & getting worse for tenants at lower end too. Less houses, less council houses, more lower end tenants that have no choice. And if I can give ‘em some’at they want, we’re both happy.
Without the service me & Jonathon operate, there’d be a lot more homeless people out there. We ain’t the solution, but we solve a very small percentage.
And I have the same from my mates & Landlord mates too, they see how I work, but most of ‘em wun’t want the hassle. As I’d imagine 90% of the Landlords in this forum wouldn’t.
Colin McNulty
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Sign Up8:47 AM, 11th May 2014, About 11 years ago
Loving the comments on here, especially Jonathan's and Nick's. Where's your area Nick?
Anyway, getting back on topic, one landlord I know has told me that he's given a master key for all his properties to the local police, exactly to get round the problem of them kicking in his doors. What do people think of that as an idea?
He also uses this as a vetting process when interviewing potential tenants, and tells them the police have a key to their door, and asks them if they have a problem with that. This helps to weed out those undesirables who intend further criminal activity.