Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up21:59 PM, 5th January 2013, About 12 years ago
absolutely on the nail there Paul.
but as I have pointed out, we have to sell the idea not just to our legislators but to our tenants. getting them on our side is crucial. get them to talk about it on twitter and facebook. tell them that YOU are part of a team of Landlords spearheading an idea to stabilise rents by stopping bad tenants from costing so much.
the 2004 housing act has done alot of damage to the PRS which is now driving rent increases. all in their name. did they ask for rents to go up ? yet that has been the result.
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Sign Up8:56 AM, 6th January 2013, About 12 years ago
I appreciate your sentiments; but can't help feeling that good tenants would consider that advocating faster eviction processes would be akin to turkeys voting for Christmas!!!
I cannot see that they would see any correlation between a faster eviction process and their rent.
LL would not reduce rent just because they have a faster eviction process.
Why would or should they?
Why should tenants be rewarded for complying with their AST!?
I cannot see that rent increases can in any way be considered to cover for the losses a LL makes when evicting a tenant.
My losses for eg; could never be covered for as long as I live!!
So I will be permanently in loss.
I would not reduce my rent just because I could evict a tenant quickly,; nor would it prevent me from attempting to gain the maximum amount of rent I could achieve.
I don't care what effect this has on a tenant's lifestyle, I want to charge them as much rent as I can.
Market forces will decide that rent level.
If that means that to rent my property the tenant is in effective penury after rent payment, then tough!, I am not as charity, I have chosen to deploy my capital in the PRS to make as much money as possible.
For the iniquitous eviction laws to prevent me from maximising my profit is outrageous in a market economy.
NO other service provider is expected to provide a service, in this case, accommodation, effectively for free until the useless county court system has enforced eviction, with no real possibility of the LL ever recovering the losses caused by a non-rent paying tenant!
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Sign Up11:24 AM, 6th January 2013, About 12 years ago
hi Paul, look at the economics;
mortgages are very stable and with record low interest rates. property prices are low and stable.
yet since the 2008 crash rents have increased at a faster rate than inflation.
there are 2 reasons for this;
1; more people have lost their homes and have been forced to rent / divorce / leaving the nest... thus driving demand up.
2; more people are now unable to pay rents due to lack of jobs / housing benefit system takes too long / tenant cannot control their money ( beer tokens ) / unaffordable lifestyle
it's the latter that costs every LL. because he doesn't get paid.
therefore in order for the LL to recover this loss an extra £2 per month could quite easily be added to rents without much stress to the GOOD tenants.
have you bought any clothes recently ? the same applies to M and S, Tesco, Sainsbury, Burtons, Next, etc
a few extra pennies is applied to every garment, pot of jam, slice of bacon, to cover the cost of pilfering. this is standard, normal, every day stuff.
however, in their case they can and do prosecute. this ability minimizes their losses.
we, on the other hand, have no such tools in our basket. so our losses are maximized.
so we add that little bit extra to the GOOD tenants to pay for the BAD tenants.
Paul....THAT IS THE STORY. what you do is up to you, but THAT IS THE STORY WE STICK TO. comprendi.
it's not what you sell ...it's how you sell it.
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Sign Up12:03 PM, 6th January 2013, About 12 years ago
I do get the concept and all businesses do as you suggest.
Prices are are always adjusted to allow the consumer to pay for losses the business experiences.
This is done by the price point that a provider offers their service for.
Doing it by small increases which are generally not noticeable by the consumer is the way that most businesses operate.
The losses that a LL experience are far to much for a £2.00 increase on rent to cover.
I would need to double my tenant's monthly rent to cover for my losses.
Whereas fast eviction would have stopped the majority of those losses ever occurring.
This is the reason why RGI is the only way presently I can protect myself from non-rent paying tenants.
This means I cannot rent to HB tenants.
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Sign Up13:56 PM, 6th January 2013, About 12 years ago
I can only repeat what has been said before, Paul-
"how do you eat an elephant?" Answer "one bite at a time".
we have to start at some point to change the way lettings and evictions works now.
this is that start point. one bite at a time.
we will get there, slowly over many years possibly, but we will get there.
but we all have to sing the same song and all of us in tune, making the same noise.
I've been subsidising my tenants over many years due to not payments and appalling damages, trashed houses, some years as much as £8000 loses.
fortunately I have another business that can easily carry this.
we need to be heard and we need to work together. don't be angry, you just sight of your targets when you're angry.
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Sign Up16:08 PM, 6th January 2013, About 12 years ago
I suppose I have been up against the system doe seemingly so long that as a result of the system, my financial future has been effectively destroyed due to wrongun tenants.
You have been fortunate in that your other business interests have effectively subsidised your wrongun tenants.
Outrageous that you were put in this position; but then so many of us LL are put in this position.
Those who can't manage go bust!
I appreciate that you have to start somewhere when trying to change something.
The political will and public demand has to be there though and it just isn't!
The PRS LL is just not a large enough demographic and we are despised by most of society, remember the words greedy and LL seem to be used as some sort of symbiotic relationship as far as the media is concerned.
Face facts nobody will be helping a private LL anytime soon.
Basically we will just have to refuse to take HB cliamants until the eviction law is changed.
Only once govt is facing a mass withdrawal of rental property for HB claimants will govt be forced to address the issues.
I don't see that happening for some time, if ever!
Listen to the latest face the fact programme on R4 where they talk about B & B issues.
Nowhere in the programme was it mentioned that the reason councils cannot house these people is because LL won't let to them for one of the principal reasons that you can't get rid of them easily if they stop paying rent.
The rent amounts etc are red herrings, it is the eviction issue when the tenant stops paying rent that is causing the withdrawal of LL from the HB market.
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Sign Up21:50 PM, 6th January 2013, About 12 years ago
so sorry to hear your awful story.
yet yours is just the tip of an ever expanding iceberg, I fear, and these stories need to be told, need to be made public.
some people will claim=
' your downfall is down to your inability to control your business '
WELL THEY WOULD BE ABSOLUTELY RIGHT. we cannot control our business
because we are not allowed to !
and yours is a perfect example.
are you still in business ?
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Sign Up2:40 AM, 7th January 2013, About 12 years ago
Yeh still in business though I call it a zombie business, in that it will NEVER pay off it's losses or loans for as long as I live.
All I'm doing is just slowly recovering what I put into the business..
I will NEVER make profit
All caused by 3 wrongun tenants on whom I did not have RGI!!!.....................doh!!!
Like whole swathes of LL and other businesses who are only still not bankrupt due to low interest rates.
Wait til rates go up, if the govt dares and the whole economy in the UK will go into depression with mass unemployment and homeless tenants.
Your iceberg analogy is a good one.
A substantial portion of the UK economy is a zombie iceberg.
You will see major retailers going bust very shortly and smaller business will give up and owners go on benefit.
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Sign Up12:37 PM, 7th January 2013, About 12 years ago
but have you voted on the E-petition ?
if not, just do it - and tell everyone you know to do the same.
this is our chance to make it right. one bite at a time.
Mark Alexander - Founder of Property118
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Sign Up14:12 PM, 7th January 2013, About 12 years ago
Our campaign is going viral, nice article from Mortgage Solutions today >>> Our campaihn is going viral. nice article today from mortgage Solutions http://m.mortgagesolutions.co.uk/mortgage-solutions/news/2234320/landlords-call-on-government-to-criminalise-rentdodgers