Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up23:30 PM, 3rd January 2013, About 12 years ago
"raging at each other"
never heard of ....divide and rule ??
it's a deliberate tactic. sadly it just shoots everyone in the foot. landlords, tenants and of course LHAs.
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Sign Up0:31 AM, 4th January 2013, About 12 years ago
where is a Nickypick when you need one ?
it's ' them' not em !!
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Sign Up2:07 AM, 4th January 2013, About 12 years ago
Interesting comments all.
My conclusion as has been mentioned, and I'm not defeatist; just realistic, is that there will be NO changes to ANY existing laws.
Providing it doesn't take up too much time then it might be worth a stab at getting things changed.
But when you think how long it took for the squatting law to be amended; what possible chances do you all think of our LL wish list of changes occurring!?.
I suggest unfortunately ZERO!!
Therefore with the looming additional problem of UC; LL have a pragmatic choice of refusing to retain or obtain any tenant or their guarantor who cannot qualify for a RGI check.
Of course,as has been advised by MA there other insurance solutions for 'difficult' tenant.
I believe every LL who cannot afford not to receive rent and cannot afford the long eviction processes must by sheer necessity have some sort of rent guarantee insurance to cover the risk of a tenant not paying the full contractual rent and then to be able to cover the rent for the eviction period, which can be lengthy.
I am into the 10th month of such a process.
Fortunately I have a RGI policy and have been paid so that I am NOT out of pocket.
I also have a good deposit to use for items stolen and damage I know has occurred at the property.
Now I haven't always been so astute and have suffered enormous losses as a consequence of NOT having any RGI policy
Pete Judd
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Sign Up10:58 AM, 4th January 2013, About 12 years ago
I just wanted to say thanks Mark for taking the initiative. Despite some negative comments in this thread I'm sure that there are a majority of landlords out there that would agree with you. If enough of them sign the petition, and it can be picked up by the newspapers, then maybe there could be some reaction from parliament.
I'm reminded of the old saying "how do you eat an elephant?" Answer "one bite at a time". Well if enough lanlords take the time to sign the petition (about 1 min to click and then fill in your name and address) maybe we can make a start on this elephant.
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Sign Up11:10 AM, 4th January 2013, About 12 years ago
Whether we can expect to get what we want or not doesn't really matter. If the required number of signatures is reached the matter gets debated. Then slowly it may dawn on the Government that they have a problem and they had better start looking into it.
Mary Latham
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Sign Up12:54 PM, 4th January 2013, About 12 years ago
I may have worded this petition differently and asked for different things but the fact is that I did nothing and I therefore want to thank Mark for getting off his bottom and actually doing something to help to prevent the train crash that is coming. It would be nice if Marks proposals were to happen but even if they don't this will send a clear message to Government and if enough people sign it must be debated. I think I am right in saying we need 100K people to sign to make this happen? These people do not have to be landlords, the many good tenants, who need help via LHA, are suffering because of those who did not pay their rent. Tax payers are also funding actitivites that are increasing the workload of the NHS and the legal system and many of them have had to cut back on their own lifestyles while watching this.
It is always good to debate issues but its rather boring to watch squabbles - any minute I am expecting to read a post that ends in .................... and your mum..... which is usually the last remark before one boy hits another.
As a point of fact Housing Benefit was once paid in advance. I could name the person who agreed with Government that it could be paid in arrears but I won't because he is a very elderly gentleman now and I am sure that he does not need me to tell him that this was not a good move.
For those who doubt that changes can be made I give you my word that changes have been made over the last 40 years and most of them because one person took the time and trouble to do the research and put a reasoned proposal forward. Some of these changes happened before the legislation was written or while it was going through the process. Changes of this enormity will take a very long time but by 2014 /15 the train will crash and Government will be reaching out to the PRS.
We just need a brave and far-sighted politician to take the lead on this. There you go a nice cue for a mega moan!!
Follow me on Twitter@landlordtweets
Alex Williams
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Sign Up15:40 PM, 5th January 2013, About 12 years ago
I agree with Mark on 2) criminalise the misuse of misappropriation of housing benefits, 3) improve possession laws but fail to see how any Govt will think that it won't be a Poll_tax-Esque piece of legislation to criminalise non payment of rent.
For non-payment of a hotel room, non payment for petrol, burglary and so on the offence is pre-meditated. Police have five points to prove appropriation of property belonging to another with intention to permanently deprive. Non payment of rent will usually fail the test that it was intentional (hence making it civil) and may fail the permanent deprivation test as the person may well have not paid because their circumstances changed and they may well intend to pay when they can.
We have to look at intent and without intent we could also argue that bouncing a cheque should be criminalised and non-payment of credit cards should be criminalised etc etc. This would put many decent people who hit a sticky patch in their lives in a lot of trouble.
I have been a LL for more than 22 years and have been stitched up time and time again to the tune of tens of thousands of pounds. What annoys me is the eviction process being so unwieldy and those tenants who do it to me deliberately from the off : i.e.. they pay their incoming rent then just sit tight.
I don't bother with RGI as I have a large enough estate to consider the losses bad tenants cause me are probably less than I would pay in referencing and RGI (plus my time in doing the paperwork). I do take risks on some tenants based on my gut feeling and most of the time I have made some very good decision taking on tenants that no-one else would have. Luckily I can afford over a large and diverse portfolio to take this sort of gamble on the basis that if I do it a lot I will more win than lose.
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Sign Up16:43 PM, 5th January 2013, About 12 years ago
"how do you eat an elephant?" Answer "one bite at a time".
EXACTLY. so well put, Pete.
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Sign Up19:37 PM, 5th January 2013, About 12 years ago
Yep and you are as you indicated just the sort of LL that can get away without RGI.
The vast majority of LL though are NOT in your fortunate position.
Therefore as long as the eviction process takes so long those LL must have some sort of rent protection facility or risk losing ALL.
This eviction risk is NEVER pointed out to prospective LL at all these silly property seminars, with these propert gurus!.
It is glossed over as being of no real consequence when in fact it is the MOST important part of the investment process.
After all if you don't have rent coming in from wherever; your business model is destroyed along with you!!
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Sign Up21:28 PM, 5th January 2013, About 12 years ago
HI Alex,
"For non-payment of a hotel room, non payment for petrol"
Could also be considered as ' will pay you when I can '
but it is not.
tenants that don't pay have no intention to pay. as there is a fall-back system known as benefits. if this system fails the tenant then who is to blame.
this could force LHA to act faster when it comes to paying rents which would also have to be directed directly to the LL. or the LL files for eviction and /or criminal intent to deprive due rents.
now can you see how this act could unfold so many bad LHA practices.
because in some cases it is the failings of the councils LHA that are causing the problems.
then they want to blame us for it !!!
and as for the odd rouge tenant, working but not paying, he/she will soon realise not to play that game any more.
and the benefit to tenants is....stable rents.
afterall, how do you recover your loses ? by slowly charging a little extra rent on all your other tenants. and that's why good tenants will see reason to approve this idea.
not what you sell - it's how you sell it.