Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jonathan Clarke
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Sign Up12:44 PM, 2nd January 2013, About 12 years ago
Whilst I do believe and support the sentiment that not paying rent when due is tantamount to theft / fraud/ deception etc I cannot see it being made a criminal offence as it would simply overwhelm the police with the number of complaints. The legislation would be complex and often it would be one word against another so proving the case ` beyond all reasonable doubt `would prove problematic I fear. Also when arrested and inevitably bailed they presumably could not be bailed back to the address subject of the charge ( your property) which in effect is the scene of the crime! That would add insult to injury. I would be interested in seeing any workable proposals as a scoping exercise perhaps but I cant see it happening in the near to medium future to be honest
And to solve the problem though which clearly exists on a large scale I would prefer to see the LHA system dramatically improved so criminal legislation is not in fact required. It would easier, cheaper and workable in my view .
I would like to see LHA paid direct and in advance ( possibly 2 or 3 mths in advance) with a full deposit and full disclosure of data as a matter of course between council, landlord and tenant. There is no reason why this cannot be funded and introduced in my view. The council would proactively work with This would allay many of the natural and legitimate fears that landlords have about renting to the LHA market. Councils could also provide ( if required) additional management services and maintenance services to streamline it further.
The councils save millions by not having to build or acquire more council housing that they desperately need and the PRS landlords would get a viable sustainable business with a regular (almost predictable) income and would therefore feel more confident about investing in the LHA housing market for the future.
All parties would be the winner and it would bring us closer together working towards a common goal rather than the current divisive policies which simply have us raging at each other.
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Sign Up22:10 PM, 2nd January 2013, About 12 years ago
Non-payment not none payment.
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Sign Up23:12 PM, 2nd January 2013, About 12 years ago
Also, fewer not less landlords.
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Sign Up0:15 AM, 3rd January 2013, About 12 years ago
And "single benfits claimants" - is anyone proof-reading this stuff before it goes up?
Andre Gysler
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Sign Up13:53 PM, 3rd January 2013, About 12 years ago
To criminalize non payment of rent might be difficult, although the non-payer is depriving the landlord of what is rightfully theirs. After all, they still expect to be able to use the property.
However, in the case of LHA, surely it is a clear case of misappropriation of public funds and thus is clearly a case of benefit fraud. This, in my view, makes it the councils' duty to prosecute for benefit fraud (which in turn could lead to a criminal record) and the only legislation that would be needed is one that obligated councils to pursue housing benefit fraudsters.
With regard to the eviction process, this needs urgent and radical reform, namely in the form of quicker overall time to evict. Automatic bailiff eviction should take place on written submission from the landlord declaring possession was not gained by the eviction date. There is NO need for this to require another hearing, it just wastes more time and money.
A section 8 Notice needs more teeth! If you didn't pay your credit card bill for example, it wouldn't take long before you were served a County Court Summons and you certainly would not be leaving without a CCJ if you didn't pay in full within 30 days. So why is a Section 8 hearing so soft on non-payers?
A section 21 Notice should be reduced to 1 month's notice once periodic, as it is for a tenant serving notice on a LL. What is good for the goose is good for the gander. If tenants need more time to vacate, it should be up to them to apply to the courts for extended time to vacate, not for the landlord to be exposed to potential non-payers for an absolute minimum of 3 months but in practice significantly longer. If granted, a breach of this extended liability should become Contempt of Court.
I don't know if you will agree with my views, but they would certainly change things and the onus would be put back onto the outgoing tenant to behave more reasonably and responsibly. The threat of a criminal record and / or jail time would certainly focus the mind.
Alex Williams
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Sign Up13:59 PM, 3rd January 2013, About 12 years ago
Firstly how can we ask for this to be done if we can't us the English language.
Secondly it would be a waste of Police time making the offence criminal in the broadest sense although failing to pass on LHA arguably could be criminalised. It could also be a criminal offence to sign up to a contract knowing or believing you can not pay or with the intention not to pay. Failing to pay rent, like failing to pay your credit cards, should remain a civil matter. There are far too many instances of things that should be civil offences being criminal nowadays.
There does however need to be a better easier way to evict people who don't pay, analogous to non-payers in hotels and the like.
There does though need to be less regulation in the sector. It seems to the observer that everything a landlord can do to a tenant is criminal and anything the tenant does to the landlord is either civil or inactionable.
Industry Observer
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Sign Up14:09 PM, 3rd January 2013, About 12 years ago
@Nitpicky Nickpicky
With all due respect if those three comments are the best you can contribute to the discussion I suggest you don't bother at all. I can't even find ythe third one that troubles you so much (single benfits?)
Now to the real issue.
I suggest everyone stops trying to change anything to do with LHA, how it is paid, how much and when, because it won't get you anywhere. This Govt, those before it and those to come, had a massive enough problem with a benefits system out of control before the credit crunch and the additional cuts forced on it.
Jonathan I would like it to rain only at night and for slugs to be banished from my garden. You'd like LHA paid in advance? Absolutely no way on earth will LHA ever be paid in advance, best you used to do about 10+ years ago was get it mid month two weeks adrift and two weeks in arrear (not Nitpicky arrear singular is correct).
The way to focus local and central govt minds on LHA payment problems is simple as is the solution to most problems. In this case it is for all Landlords not to take LHA tenants - refuse to take them and then see the pressure you put on the system.
Won't happen of course - as with solving any problem the issue is one of will, or lack of it, to implement the solution.
I know, I know, if no-one ever tried to change anything. But have you ever tried to get the world spinning in the opposite direction? Some things just cannot be changed - in this case the LHA system cannot afford the solutions Landlords propose.
Mark - stop wasting your time too trying to change the legal system for eviction. And it will never be made a criminal offence not to pay rent - not all tenants are LHA tenants remember (and by the way apparently 90-% of LHA recipients actually work, staggering statistic I know)
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Sign Up20:26 PM, 3rd January 2013, About 12 years ago
hi Industry Observer,
you forgot one thing; if you don't ask you have no chance of getting.
I truly believe we landlords have considerable power. we just have no idea how to use it because A. we are so fragmented and B. public opinion is very much against us.
we can change both of these. all we need is the will to ask.
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Sign Up20:46 PM, 3rd January 2013, About 12 years ago
hi Andre and Alex,
you both seem to be answering your own questions.
say a chap breaks into your house, steals your Rolex, is that a civil offence ? NO. you can phone the police and get a crime number because a crime has been committed.
that thief has deprived you of your property. could be a Rolex, your wives diamond rings, or your house, your rent. IT IS STILL THEFT OF PROPERTY. YOUR PROPERTY.
so why the distinction between criminal for goods and civil for other goods ?
it's not so much as what you are asking for but how you ask for it.
afterall, as a hotelier I can have a non payer arrested for not paying. sadly, quite often the amount involved is not worth the chase, the paperwork, the hours spent, so we invariably let it go.
Bit when it runs into thousands or even hundreds......WE apply different rules.
as for Mr. nickpicky, do you need help of some sort ? medical help maybe ?
of course, the clue is in the name. ha ha ha ha
Mark Alexander - Founder of Property118
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Sign Up21:30 PM, 3rd January 2013, About 12 years ago
I think Paul Barrett's Motor Home example was my favourite comparative analogy. I also like Cosmo's 'we'll fight em on the beach' attitude. Squatting was criminalised wasn't it, despite people saying it wouldn't be? I understand the counter arguments that have been levelled at my suggestion on this and many other forums but unless something changes the fact is that the housing problem is going to get worse. My petition seeks the things, 1) criminalise non-payment of rent, 2) criminalise the misuse of misappropriation of housing benefits, 3) improve possession laws. If we get any two of the three I will be delighted, one will make me happier and might help solve the housing crisis a bit. If anybody else has any better ideas then I will support those too. I don't have a monopoly on good ideas and, just as I make typo's, some of my ideas are not as good as others. I'm proud to be able to share my opinion though and that other readers here see me for what I am, a genuine bloke who wants to see the PRS prosper. I'm ever so slightly embarrassed about the typo's (not that much though!) but hey, I'm just a normal guy, I make mistakes, so what, don't we all?