Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Smartermind
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Sign Up13:03 PM, 8th February 2022, About 3 years ago
"I can’t believe he is quibbling over £10."
Equally, you are also quibbling over £10! Works both ways.
Graham Bowcock
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Sign Up13:23 PM, 8th February 2022, About 3 years ago
Reply to the comment left by Christopher Holden at 08/02/2022 - 12:57
You can't review 6 monthly, minimum review period is 12 months.
Chris H
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Sign Up14:34 PM, 8th February 2022, About 3 years ago
Reply to the comment left by Suresh Parikh at 08/02/2022 - 13:01
I am not sure what you mean by "general principles" and extra hassle?
If you rent property and given the madness of the last few years have not rasied the rent, then they could well be losing money. if like me all my costs have increased, new and amended regulations trigger large works, as nice as I am, I am not a LL to lose money.
Chris H
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Sign Up14:40 PM, 8th February 2022, About 3 years ago
Reply to the comment left by Graham Bowcock at 08/02/2022 - 13:23
It is not a review if it is a new contract, the other option is the tenant moves out and new tenant in as the Agreement is 6 months only.
Years ago a solicitor took the time to issue new Agreements every six months, charging both the LL and Tenant, obv they can no longer charge the Tenant.
I was using this as an example that the 12 month case does not stand up, infact I know one friend who's Landlord raised the rent three times in one year, not legal but she got away with it.
I state it is not a practice I follow, but it is possible to rasie more than once a year
Jon Sear
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Sign Up14:47 PM, 8th February 2022, About 3 years ago
Chances are the £10 is a lot more to the tenant than it is to the LL. I'd just say yes, sorry, that's fine and move on. The legal position might depend on what it says in your tenancy agreement - but 2 months isn't an unreasonably large amount of notice to give of an increase - and you could easily spend more than £10 worth of your time on this, as well as damaging the relationship with the tenant.
Helen
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Sign Up15:07 PM, 8th February 2022, About 3 years ago
Thank you for all your interesting and informative comments. As an example of this tenant's annoying tendencies - he texted at at 8pm last night with his comments as above. As it was out of office hours and not an emergency I was going to reply today. Then, at 6.30am he sent me a voice clip with emotive language about my 'throwing him out' if he won't pay the extra. I replied at 9am that I was going out on work appointments and would reply later. At 12.30pm he got back to me and said that as another day has passed (as it is beyond midday) it is now 8 days that he won't pay the extra rent, not 7.
This guy is a pain, with me, with contractors and probably with everybody he comes into contact with. He told me he has seen comparable flats on Spare Room and can move out. I checked and there is nothing except a similar (but not as nice) flat 2 doors away for more rent. He is on £50K a year by the way. The rent is currently £1,150 pcm.
He said I had 'agreed' to give two months' notice for rent increase when he moved in, which I didn't. If I had, it would have gone into the tenancy agreement.
It seems that one month is all that is required by law for a rental increase, at the end of a fixed term, but only once a year. I am helping him by giving him 7 weeks (minus one day!) notice to think about it!
It will be less hassle for me if he leaves and I doubt he will find a better flat for the same price in such a good location, a landlord more amenable than myself and one that works 24 hours a day, emergency or not!
SCP
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Sign Up15:11 PM, 8th February 2022, About 3 years ago
hi
we are merely discussing.
Trouble is any contrary view is taken as a personal criticism, which is not the case. By general principles is meant the ideas that guide you, and help you to relate to the outside world. The amount of effort that is spent is hardly worth the amount at stake. Even if you prove to the tenant that you are right (which is not established and is not the case) and he is wrong and that he has to accede to your wishes, you have spoilt your relationship. I am replying since you asked. I am a Landlord when it comes to my Tenant, but we both share a common humanity which is higher or greater than the landlord/tenant relationship.
Kate Mellor
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Sign Up15:27 PM, 8th February 2022, About 3 years ago
It’s up to you at the end of the day. Do you want him out? Bearing in mind he might not go and you may end up with no rent while you evict him. Personally I would probably just clarify that one months’ notice is all that is required, but for the sake of peace you are willing to compromise. Send him an invoice for the full amount, but with a credit of the 7 days increased rate as demanded. Thereby retaining the usual rent day and shutting him up, allowing you both to move on. Yes, some people are painful and you may decide he’s not worth the trouble. Next year give him three months’ notice and increase the rent again. He might decide to move on.
Helen
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Sign Up16:00 PM, 8th February 2022, About 3 years ago
Kate this is a wise comment. He will continue to pay rent as he has a responsible job and cannot afford to get a County Court Judgement.
Every communication with him is painful, not just this one. I have backed down in the past and was generous when he moved in - he demanded money to buy 'essentials' like toilet brush etc when he moved in - AFTER we had agreed on the contract. I gave him a £75 sweetener then to shut him up but he made many other requests - even saying that he'd heard an intruder in the night and I had to change all the locks.
He suffers from anxiety and I will not allow this to become my problem too, in dealing with him, but he is not an easy man. I have to make a stand at some point. I knew this small rent raise would send him into a state of anger and, like a petulant child (he is about 30,) he will kick back with emotive language and threats.
I had big issues with him carrying his bicycle upstairs to his flat and damaging the walls when he first moved in. After a lot of hassle he bought a cover for it. He now keeps it right outside his door which I have told him is a fire hazard, but only his flat is affected, so I guess that is his problem, as the flat is not licensed. There is a bike store on the ground floor which he refuses to use.
Everything is trouble with this guy.
Hedley
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Sign Up16:14 PM, 8th February 2022, About 3 years ago
Firstly you don't say what the tenancy is and what the document says you must do to increase the rent.
If it is ending and you would be OK for it to continue as a periodic assured shorthold, then you should increase the rent by the service of Form 4 under section 13. it is implied in your post that you haven't served such a notice, only that you have sent the tenant a letter.
If it is a monthly tenancy, you must serve at least one months notice and the increase should be on a rent day (in your case the 1st of each month). You are still in time to serve notice if you are OK with a periodic tenancy. However, if you want a new contract, you would have to give notice to terminate the current tenancy of at least two months to expire at the end of a period. You are too late to make the new tenancy start on the 1st April UNLESS by agreement, ie. you agree to his request.
It is correct that, in almost all cases, you cannot increase the rent within 52 weeks of the last increase.