Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Jack Jennings
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Sign Up16:27 PM, 18th January 2025, About 4 days ago
I am not sure where this idea of removing an initial commitment period has come from. A potential tenant can view a property with the same level of information as a prospective buyer but will be allowed to back out within two months. We all know how financially devastating this could be with agency fees and potential void periods. Why does General Rant and the government even think this is necessary?
I have always run onto a periodic tenancy following a six month term but a periodic only seems extremely unfair when it is 12 months from our end initially.
Peter Merrick
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Sign Up0:08 AM, 19th January 2025, About 3 days ago
Reply to the comment left by NewYorkie at 18/01/2025 - 16:15
I do both whole property lets and small HMOs, all with 1 month notice from the day they move in. I'm sure some people have factored in the flexibility when deciding whether or not to go ahead.
I guess I'm at an advantage as I do all my own contracts, vetting etc, so it doesn't actually cost me any extra money to take on a new tenant, just a bit of time to do the paperwork. One good reason for self-managing.
Slooky
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Sign Up9:05 AM, 19th January 2025, About 3 days ago
Reply to the comment left by Peter Merrick at 18/01/2025 - 09:12
"after getting the vacuum cleaner out"
You say that between tenancies you only need to get the vacuum cleaner out and you don't see 2 months notice and the abolition of fixed terms a problem. I find the hoover comment damaging for landlords and undermines the amount of work needed to clean a property. Even the simple act of changing the utilities and council tax to my name and out again takes such a huge amount of time. Usually 30 minutes per phone call. Clearly, "between tenancy cleans" are not the same for you as for the rest of us landlords and you don't find the possibility of 5 changeovers (worse case scenario) in a year a problem. However cleaning between tenancies is a big deal and takes time and a lot of effort. I find it maintains the standard of the property for a lot longer, and at the end of the day we are providing a service so the accommodation should be clean. It's not just "hoovering the carpets," your comment does not reflect landlords who do a deep clean on a property between tenancies.
It takes me more than a day to clean a flat e.g. I have a flat vacant now. 6 windows need to be cleaned inside and out each window is over 3 metres tall. This involves tall stepladders inside and professional long cleaning equipment outside. The oven may take several applications of oven cleaner spanning a couple of days. Oven door is removed and door glass removed to aid immaculate finish. Hob stands and rings etc need oven cleaner. Racks inside oven need oven cleaner. All kitchen units washed inside and out including the doors. Step ladders needed to clean on top of wall units. Splash back degreased etc floor washed until the cloth comes away clean!. Bathroom cleaned so no timescale or water marks amazing how many people can not clean a toilet seat and it's hinges properly. All the furniture needs to be washed with a wet disinfectant cleaner. All the doors, architraves and skirtings and picture rails (up and down step ladders) washed with wet cleaner. All plug sockets and lights ditto. All marks on walls and paintwork removed with invisible eraser. All carpets treated with stain remover where necessary. Loose sofa covers removed and washed if necessary. All 9 light fittings dusted and washed. (Up and down stepladders) I could go on...takes over a day. It's not just the time and effort and cost or cleaning materials it's the cost of advertising potentially 4 extra times in a year. Advertising costs jump from about 70-80 to possibly £320. Extra costs with reference fees, paying the bills between tenancies, intensive time taken to vet prospective tenants, cost of fuel re car journeys for showing the flat, then trying to find the "right" person and achieve the smallest void!!. How is that even going to work when everyone one has to give 2 months notice. You could end up signing someone up 2 months before they are due to move in. Anything could happen in that time. I foresee many problems that people haven't even mentioned yet
Old Mrs Landlord
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Sign Up9:18 AM, 19th January 2025, About 3 days ago
Reply to the comment left by Slooky at 19/01/2025 - 09:05You forgot about taking down all the curtains, washing, ironing and rehanging them; cleaning or replacing any blinds. Then there may be days of work on a garden and frequently repeated trips to the local waste and recycling centre.
GlanACC
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Sign Up9:20 AM, 19th January 2025, About 3 days ago
I have always managed my own properties, Never had a tenant for less than 2 years and still have one for 20+ years. At the end of each tenancy I completely repainted the property, doesn't cost a lot (£800) but makes sure you get a good price at the start of the new tenancy.
I was never really bothered about the rents as long as they were paid and I covered my costs and made a decent profit - the properties were my pension (as it turns out I don't actually need them for my pension) - so now my 6 remaining properties I don't really want but will keep them till the tenants leave.
I keep on passing Greypaul in Nottingham and eyeing up the Ferrari
John Adair
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Sign Up9:36 AM, 19th January 2025, About 3 days ago
Reply to the comment left by Slooky at 19/01/2025 - 09:05
Spooky is living in the real world unlike the out of touch Politicians & Lawyers who draft anti business & landlord laws
Slooky
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Sign Up11:18 AM, 19th January 2025, About 3 days ago
Reply to the comment left by Old Mrs Landlord at 19/01/2025 - 09:18
Yes. I did forget the curtains. I was aware I was getting a bit boring😁.
I see someone mentioned they redecorated for £800 every 2 years. We could not afford to redecorate that often. Our rooms are over 4 metres high and the amount of paint needed is astronomical. No point getting someone else in to redecorate as it would more likely be £800 a room! The amount of woodwork in the flats is crazy. Instead we use trade diamond paint which is very washable but still has a Matt finish. But is about £80 for 5 litres. We decorated a lounge last year and it took 10L. So £160 for paint just for the walls in one room. Then add on paint for the ceiling, coving and paint for the doors and woodwork. Looking at £250 just for paint just for one room. The upside is it really doesn't need decorating for many years as long as I spend the time to remove marks in between tenancies.
Peter Merrick
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Sign Up12:08 PM, 19th January 2025, About 3 days ago
Reply to the comment left by Slooky at 19/01/2025 - 09:05Oh dear, I seem to have caused some offence with my slightly flippant, off the cuff remark. Fortunately I doubt if the politicians or other anti-landlord crew will be reading this anyway.
First of all, of the two houses I have ever rented before buying (which came about due to the second landlord selling), both were left exactly as found and I had a full refund of the deposit. In the second case, the agent who inspected it actually asked if we had redecorated it, which we hadn't, we just kept it properly and made good any scratches and marks at the end.
If your tenants are leaving the house unkempt, then you are entitled to charge them the amount required to reinstate it to the condition in which it was found, save for fair wear and tear. So repainting a few areas and employing a professional carpet cleaner as I do if the carpets have been used for a while, plus a general clean up should be all that is necessary in most cases. I would definitely take issue with the cooker. Certainly a tenant who stays for only a couple of months should be fully shouldering any costs of reinstating the property.
I think in reality it would be extremely rare for somebody to take on the considerable cost of moving all their stuff into and then out of a property (as opposed to just a room) unless they intended to stay for a while. It would be much cheaper and more sensible to rent a furnished place which is short-term by design. Tenants are normally much more concerned about how long they can keep the house, so I'll admit that I find this obsession with fully periodic tenancies to be rather bizarre and perverse. Probably it is just a case of brinkmanship, a way of telling landlords that the tenant is the boss in every way.
Generally when tenants move on I also like to take the opportunity to do essential and/or useful upgrades whilst the place is empty. I'm currently doing that on one property where the tenant left after just 6 months due to an unexpected family event (the prior tenants had been there a number of years but got a little bungalow with the local HA). I did the same about 4 years ago when another property was vacated, putting in extra sockets, changing the worn out kitchen fluorescent tube to modern spotlights, fixing unreported boiler issues, putting in security lights, repairing any other defects.
I also consider carefully what I can do with rooms have been vacated, sometimes more or less gutting them if this makes sense, as I plan to do in the future with several rooms. The main issue is having the time, money and reliable manpower to do all the improvements I would like to do.
GlanACC
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Sign Up12:10 PM, 19th January 2025, About 3 days ago
Reply to the comment left by Slooky at 19/01/2025 - 11:18
Yes £800 every time someone moves out - white paint and either magnolia or a grey walls depending in what's left OR go down the local recycling centre and see what's in the paint store (either free or a nominal charge).
Slooky
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Sign Up17:23 PM, 19th January 2025, About 3 days ago
Reply to the comment left by Peter Merrick at 19/01/2025 - 12:08
No offence taken as such😁.
I do make deductions from deposits when the property is not as clean as they found it however that in itself takes a long time to get the before and after photos together, write the summary report and reach an agreement. I just find that people can not clean. I would rather find my property clean than have to clean it myself.
In 25 years with this property I have only had 2 tenancys where they have left the property as they found it (regarding cleaning) and both of them came from families where their parents were landlords!!! Says a lot doesn't it?
Regarding stereotyping furnished property as short term let's, that is a bit unfair. I regard my property's as starter property's for younger people between the age of 20-30. Tenancies usually last between 1.5-3 years but this generation are mobile and move with their jobs and I have found they do not want the hassle of moving furniture with them or the expense of buying furniture which may not fit the next place they go to. Indeed my off-spring and friends who have all started to rent after university actively look for furnished accomodation for that very reason. They really do not want to spend their money on furnishing a rental property. I think times are changing! I have also rented 2 houses with my family and had the same experience as you. I have had to comment on the incoming inventory and cleaned when we got in. On exit have been complimented about the cleanliness. Why are standards so low?